2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION BUSINESS TECHNOLOGY Best International Internet Solutions Momentum Momentum delivers the quality high-speed global internet connectivity to support the cloud applications that enterprises demand. Momentum has access to more than 750 different carriers and providers, such as AT&T, Verizon, Lumen, Google, and AWS. Multiple Options DIA, internet, broadband and more from 1MB to 100GB. Data center and colocation services are also available to ensure seamless connections with built in redundancy and resiliency. Cloud Computing and Data Center Innovation FirstLight Fiber FirstLight operates 14 data centers throughout the Northeast and mid-Atlantic, with geographically diverse cloud facilities. The facilities are connected by high-capacity, ultra-low latency, 25,000-route-mile fiber network that ensures workloads run smoothly and efficiently. A key area of innovation is in the data center design, which is purpose-built to meet the demanding needs of modern businesses, with a focus on scalability, reliability, and security. FirstLight uses a modular design that lets it quickly and efficiently scale data center infrastructure and space. The centers are equipped with state-of-the-art infrastructure and security measures, including redundant cooling systems, humidity monitoring and advanced monitoring tools to reduce energy consumption, minimize its carbon footprint, and improve the efficiency and reliability of the facilities. Its largest data center is 100 percent powered by renewable energy. Plume Plume’s Consumer Experience Management (CEM) Platform is an AI-powered and cloud-based solution that enables CSPs to deliver smart connectivity services and proactive support. The platform uncovers data insights and advanced analytics that enable service providers to improve the connected home experience provided to their customers. At the platform’s foundation is OpenSync an open-source cloud-based framework for delivering and managing digital subscriber services. OpenSync relieves the bottleneck of deploying firmware for each feature, enabling the delivery and management of smart home services to millions of homes from the cloud. The framework provides a common software solution enabling the provision of next-gen Wi-Fi offerings across any certified CPE device. Contact Center/CCaaS Broadvoice In January, Broadvoice launched the breakthrough cloud-native GoContact Cloud Contact Center designed for users. It’s easy to use, easy to manage and easy to afford. GoContact meets high demands for features and flexibility of business process outsourcers with the simplicity and affordability that make it ideal for small and midmarket customers. GoContact is simple to use yet powerful enough to deliver the personalized and optimized experiences today’s customers expect. The platform leverages advances in computing – the cloud, containers, microservices and more – and combines them into an affordable, agile omnichannel platform. Talkdesk Keeping up with the pace of change is challenging. It requires rapid customization of the contact center, CX applications, and business processes. With the introduction of Talkdesk Workspace Designer and Automation Designer to the Talkdesk Builder low-code toolset, companies can build, customize and expand every aspect of the contact center using clicks not code. Talkdesk Workspace Designer is an intuitive low-code tool that allows businesses to create and customize the ideal interfaces for every role in the contact center. Talkdesk applications and third-party integrations can be displayed as unique components in the UI, allowing agents to work completely within a single Agent Workspace.
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