2024 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 11 Kore AI Kore AI’s Generative AI Framework enables users to infuse empathy and relevance into conversations and provides real-time guidance when building conversation flows. The XO GPT provides fine-tuned models customized for customer experience conversational use cases. This enables more human-like conversations through paraphrasing, summarization and understanding true user intents. XO GPT is faster, more accurate and less costly than generic LLMs. Conversation Design Studio, meanwhile, allows business users to visually map out conversation flows with a drag-and-drop interface. More than 400 pre-built templates and reusable components help users build IVAs without writing any code. Conversation Intelligence unlocks actionable insights from customer conversations using multimodel orchestration. SmartCIC SmartCIC Global Services has delivered innovation with its “Through the Line” connectivity model, an all-in-one solution that encompasses international wholesale services, local networking, access technologies, shipping, logistics and onsite field services. SmartCIC’s disruptive approach to connectivity reduces costs and increases capabilities while accelerating service delivery. Tarana Wireless Tarana’s G1 in 6 GHz ngFWA broadband platform delivers game-changing advances in performance and network economics, in both mainstream and underserved markets, using licensed or unlicensed spectrum. G1 overcomes the limitations of prior FWA solutions with three technological advances – offering unprecedented interference cancellation from external sources, adding NLOS capabilities, and extending precise management of self-interference throughout the network to maintain high capacity as subscriber counts grow. Tarana’s new G1 6 GHz base nodes and remote nodes comprise the only durable fixed wireless solution that can help ISPs secure and grow their customer bases with fiber-class speeds. BUSINESS TECHNOLOGY AI Implementations AgileBlue AgileBlue launched Sapphire GenAI assistant to augment the role of SOC analysts in its Cerulean platform. Sapphire allows organizations – and the channel partners and MSPs that support them – to automate and streamline tasks such as installations and threat intelligence. This frees SOC analysts to focus on escalated investigations that could be more detrimental to the business and require more human-led attention. AgileBlue’s Sapphire AI assistant is currently available to all customers. Granite Telecommunications Granite’s client needed to activate 6,000 devices in just three months. In response, Granite created Greenix – an AI-driven, low-code orchestration platform, which enabled the client to activate more than 125 devices per day and meet its goal. Greenix is a low-code platform that enables Granite solutions engineers or project managers to build their own business process workflows without coding. These workflows include all steps in a process, such as an install, as well as contingencies for things that might go wrong and how to test/ fix them. Field technicians can access Greenix workflows from their phones or computers to walk through the steps live on-site, including viewing photos of the gear and the correct connection ports. It also runs tests to ensure the configuration is working and, if not, suggests remediation steps. Minerva Networks Minerva's AI Companion gives users an engaging and informative experience while watching their favorite movies and shows. For operators and advertisers, it offers more valuable ad opportunities as people will be watching with intent. The Minerva AI Companion works with all types of content, including FAST channels that might have limited metadata. By using the knowledge base of LLMs, relevant information is instantly available on any topic of interest of the user, without having to leave the full screen viewing experience. AI generated prompts create unique user journeys that keep them engaged and returning to the app in the future.
RkJQdWJsaXNoZXIy NTg4Njc=