18 2024 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Most Responsive Supplier Channel Teams Arelion Global business carrier Arelion boasts stellar customer service. Its NPS score of ”72” and established record of excellent service delivery has been experienced by 2,700 customers in 125 countries. In the channel, Arelion’s program has received stellar reviews from partners since its 2020 launch. Its channel-neutral strategy allows it to avoid conflict with direct sales while helping tech brokerages provide improved alternatives to incumbent telco channels. Arelion’s channel program best practices for engagement establishes productive, longstanding channel relationships while avoiding conflict and streamlining and accelerating communication with partners. In 2024, Arelion is also focusing on providing supplementary training and education to channel partners. Solutions Express (SolEx) When things go wrong, they can lead to something BETTER. One client – due to copper plant decommissioning - found their PRI out of service late one late Friday of a holiday weekend. With the prospect of being stranded for days, its agent contacted SolEx. Despite being close to close-of-business – and the easiest answer being wireless backup - SolEx recommended immediately replacing the end-of-life infrastructure with a hosted VoIP. Equipment was configured and shipped. Feature maps, calling plans, access code information and other customer data were collated to promise a seamless upgrade. In under 24 hours, it came back online. OTT Applications Reinvent Telecom Reinvent Telecom assembled a private-label platform that empowers partners to transform their business into next-gen, cloud-based CSPs, allowing them to deliver UCaaS, conferencing and collaboration, CCaaS, SMS messaging and SIP trunking/Microsoft direct routing services. Reinvent helps partners to build cloud voice businesses while keeping ownership of their own customers. Notable recent milestones include global call forwarding for network failure, the MyCloud Contact Center CCaaS platform and a co-branded billing program, as well as SOC 2 compliance to assess internal controls over compliance with data privacy regulations across control domains. Partner Portal Windstream Enterprise The WE Connect Partners portal provides channel partners with an advanced, one-of-a-kind digital platform that helps grow their pipeline, manage their base and earn additional incentives. Through the recently revamped portal, associates gain access to new tiers of support, can view critical base reporting and client account management aspects, open trouble tickets and locate other custom-crafted resources. Other features include a new quote-to-cash feature, real-time access to critical base reporting and client account management information, and additional earning opportunities through customer renewals. Rural and Underserved Connectivity Bluebird Networks With its headquarters in Columbia, Mo., Bluebird Network expanded its infrastructure to provide equal access to connectivity throughout its region. This diverse fiber path across the Mississippi River provided alternatives for carrier network traffic, enhancing the reliability of existing infrastructure, while giving options to ILECs and FTTH providers to partner with a trusted ISP. Also, its fiber footprint expansion supports digital transformation across healthcare, education, FinTech and government/public safety, extending critical services such as remote learning and telehealth. GeoLinks GeoLinks’ ClearFiber network is known industry-wide for its ability to reach rural and underserved communities once deemed too difficult or costly to service. Engineered with over 10 years of uptime, its solar-powered relay stations reduce carbon footprint to promise a reliable network with less downtime. GeoLinks’ first-of-its-kind technology led the company to become one of the largest winners in two FCC grant programs, receiving $88 million in the Connect America Phase Fund (CAF) Phase II auction and $84.6 million in the Rural Digital Opportunity Fund (RDOF).
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