10 2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Genesys Genesys delivers its cloud-based CCaaS solutions to assist organizations in managing their customer interactions. This occurs seamlessly across many different channels, including voice, email, chat and social media. The platform enhances CX while optimizing operational efficiency for businesses of any size. Organizations can manage customer interactions without needing onpremises infrastructure. This extends scalability, flexibility and cost-effectiveness by helping adjust resources based on demand. Typically, this includes features such as automatic call distribution, interactive voice response, analytics and integration with CRM systems. First Orion First Orion’s AFFIRM reputation monitoring transforms how businesses and call centers manage outbound call integrity. By enabling companies to monitor how their calls display on mobile phones, AFFIRM can maintain brand trust, ensure customer communication and combat mislabeled calls. AFFIRM provides actionable insight by seamlessly integrating into outbound dialing systems, offering call labeling visibility on customer devices while identifying if numbers are anonymous, branded, scam or spam. Features include active, automated monitoring across major U.S. carriers, spam and scam alerts, detailed reporting and a user-friendly dashboard. NUSO The NUSO Connect Recorder provides secure, reliable and scalable call recording, whether residing in or outside of a contact center environment. Features include AI-powered transcription and sentiment analysis, to transform all calls into searchable data; centralized and localized storage options, with support for variable retention and accessing records; and support for common compliance standards such as GDPR, MiFID II, HIPAA and others. Plus Connect Recorder is platform agnostic, meaning that it can record from any platform while tendering a complete record of interactions, spanning multiple points of contact, locations and software platforms. QuestBlue Systems With QuestBlue’s QB Connect, users can effortlessly migrate a call center platform to the cloud, bridging any gaps between call center software and SIP trunking for seamless communication and enhanced efficiency. QB Connect helps call center software and SIP trunking seamlessly work together and offers flexible number management, with tools to manage, assign and track phone inventor, E911-compliant routing, number porting and more. Transaction Network Services (TNS) Spoofed calls present challenges for CCaaS providers and their channel partners delivering inbound/outbound communication to CC enterprises. TNS’ secure customer engagement products help CPs differentiate their CCaaS offerings. Its enterprise product suite – with authentication, spoof protection and branded calling – delivers modern, outbound communication strategies to restore voice channel trust, ensure verified, branded call delivery and block spoofed calls in real-time. CCs can provide secure communications and rich call information, such as brand name and logo, on outgoing calls. TNS also covers reporting for call-pickup rates, duration, handling time and rejection. Cloud Computing C3 Complete For 10+ years, C3 Complete’s team has designed and supported public, private, hybrid and multi-cloud-based solutions to streamline an organization’s cloud journey. C3 Complete takes a holistic approach to understanding a company’s cloud needs, helping ensure that its partners can safely migrate from “A” to “Z.” This includes specific challenges related to infrastructure that relies on outdated clients/ servers/hardware. C3 analyzes potential impact before designing a custom cloud solution to improve networking and assist migrated files and application services. This helps eliminate network outages, cuts cost and improves security and compliance posture, all while adding remote desktop support. QuestBlue Systems QuestBlue Systems is a global cloud communications platform that companies turn toward for cloud-ready voice, text, fax and emergency services. This makes it a one-stop-shop for everything that comes from a global cloud platform. Switching over to QuestBlue’s Universal Platform means access to SIP trunking, messaging and voice. Features include support for custom builds, with a single portal of tools to design/deploy telecom operations; carrier-to-carrier peering, including 100 percent connectivity with Tier 1 options; and 100 percent API support for integrating data.
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