2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 3 Telesystem Unlike many competitors, Telesystem provides dedicated, U.S.-based, 24x7x365 customer service and support. Since its 1994 inception, Telesystem's customer service team has delivered support characterized by speed, efficiency and personal touch. Past-year benchmarks include answering 94 percent of calls within 20 seconds, live responding in under 20 minutes for 94 percent of support tickets and 91 percent of support tickets resolved within three hours. Telesystem views quick response as critical to building trusted customer/partner relationships, preventing escalation of minor issues. Whether addressing network outages, troubleshooting voice services or tackling cybersecurity concerns, the company prioritizes swift, effective resolutions. Emerging Technology Breakthrough Entro Security Entro Security’s non-human identity (NHI) and secrets security addresses vulnerability through visibility, control and real-time threat detection across the lifecycle. Its NHIDR (non-human identity detection and response) engine delivers contextual insight into usage, risk and exposure across multi-cloud environments. The platform integrates with existing workflows, discovering and mapping NHIs across code repositories, cloud services, CI/CD pipelines, collaboration tools and vaults. It uses AirTag-like capability to track, contextualize and secure NHIs, reducing breach risk and detecting misconfigurations and anomalous behavior in real-time. Entro can scale automation, cloud services, AI and DevOps without compromising security. Granite Telecommunications Granite continues to turn heads with its breakthroughs. This year, its Multi-Carrier SIM streamlines global mobile data connectivity, eliminating the hassle of multi-carrier management while offering reliable, borderless mobile data connectivity. Multi-Carrier SIM consolidates global wireless data connectivity into a single SIM card – whether physical SIM or eSIM – providing access to more than 600 domestic and global carriers across 150+ countries. At the same time, Granite360 redefines CX by seamlessly integrating telecommunications and IT service management into a unified, user-centric platform that eliminates the complexity of managing multiple systems, enabling businesses to streamline operations, reduce friction and enhance service delivery. National Retail Solutions (NRS) NRS helps small retailers compete against larger rivals by providing access to affordable, cutting-edge technology. The company continually drives development of comprehensive POS platforms to simplify retail operations. With time, the focus shifted toward delivering an integrated, cost-effective system that enhances inventory management, customer engagement and operational efficiency. To strengthen this, the NRS Cash Funding program offers financial support, while the NRS Petro division facilitates affordable fuel payment solutions for gas station owners. With its commitment to forward thinking, technology accessibility and approach, NRS continues to remain at the forefront of emerging technology breakthroughs. White Label Communications White Label’s communications platform as a service (CPaaS) offers programmable UCaaS and messaging. The cloud-based solution integrates real-time communications capabilities – including voice, video, messaging and chat – into existing applications and workflows. Unlike traditional communication systems, CPaaS eliminates reliance on complex infrastructure and standalone apps, helping build personalized communication experiences. White Label’s approach includes streamlined API design, white-label branding for partners, scaling and built-in compliance. This helps resolve complex pricing models and over-engineered APIs while bolstering voice/messaging proficiency and partner branding. Yellow.ai Yellow.ai has positioned itself near the front of conversational AI technology, largely due to ongoing enhancements. The company – which stands out for its multi-modal customer engagement solutions – is consistently evolving to meet modern business need. Its Agentic AI platform streamlines customer service with faster, more accurate, more personalized interactions, highlighted by its humanlike conversations (whether over voice, chat or email), in-house LLMs and plug-and-play integration. As such, it empowers companies to enhance service delivery and drive customer satisfaction in an increasingly digital world.
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