Two years ago, Talkdesk began a strategic evolution, transitioning from a contact center company into an AI-powered “customer experience automation” (CXA) provider. But as the organization scaled, its partner program experienced growing pains, with some areas failing to keep pace – creating friction and inconsistency that the company has been actively working to address. Under the leadership of Breanna Kuhl, vice president of strategic partners and channel chief, Talkdesk has taken a deliberate approach to rebuilding its partner program. “The turnaround is being driven by a renewed focus on operational rigor and partner-first execution,” Kuhl explained. “Talkdesk has invested in the right people, clarified ownership and accountability, rebuilt core processes and incorporated direct partner feedback into how the program operates. The result is a partner program that’s becoming easier to work with, more predictable and better aligned to how partners sell and deliver value — reinforcing Talkdesk’s commitment to being a truly channel-friendly company.” Talkdesk’s channel reboot follows a strong 2025 performance, which included winning best AI-Powered Workflow Solution at the AI Awards, a Globee for Best AI-Based Customer Experience Solution, and several additional honors – indicating growing momentum across the company’s product portfolio. That progress is now beginning to resonate across the channel. “Intelisys has partnered with Talkdesk since 2017, and like many providers their channel journey has evolved,” said JR Cook, Intelisys senior vice president, strategic relations. “We’re encouraged by the initiatives and investments they’re making in the CX landscape, which align well with our own CX and AI priorities. As Intelisys continues to invest in education and enablement across our ecosystem, we look forward to collaborating with Talkdesk to drive continued momentum for our partner community.” ChannelVision: Bring us up to speed with the most recent changes to Talkdesk’s partner program. What can partners expect today that may not have been in place previously? Breanna Kuhl: Talkdesk has strengthened its partner program with a focus on clarity, consistency and partner success. Recent changes include clearer program structure and governance, improved deal engagement and incentive models that reward the right partner behaviors, and tighter alignment with sales to ensure a more seamless experience from opportunity creation through delivery. Partners can also expect enhanced program benefits, improved enablement and certification paths and a more scalable team structure with clearer ownership and faster support. Together, these changes make the program easier to navigate, more predictable to operate within and better aligned to how partners go to market. Pivoting for Impact Talkdesk’s revamped partner program is primed for a breakout year in 2026 Talkdesk VP, Breanna Kuhl 28 CHANNELVISION | WINTER 2026 CHANNEL MANAGEMENT
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