WINTER 2026 AI & AUTOMATION 8 AI correction 10 Edge AI explodes 12 Beyond Fulfillment The New Rules of Channel Partnerships in the AI Era By Peter Bocquet 16 Avoiding AI’s Disillusionment AI users report pain points and challenges; advisors better know them By Martin Vilaboy 20 Partner Smarter Clarus Resolve gives advisors a competitive edge CHANNEL MANAGEMENT 22 Hidden PCI Hazards Payment security risks channel partners inherit from client environments By Chris Brown 26 2026 Channel Innovation & Partner Engagement Predictions By Daniel Nissan 28 Pivoting for Impact Talkdesk’s revamped partner program is primed for a breakout year in 2026 30 Trust Factor NHC has emerged as one of the channel’s most dependable suppliers CYBER PATROL 32 Cybersecurity Redux After being overshadowed by AI, cybersecurity is primed for a spending rebound in 2026 By Martin Vilaboy 36 Securing the Digital Front Line SilverSky helps partners keep organizations connected and protected By Gerald Baldino EDGE TO CLOUD 38 VMware’s Last Hoorah VMware partners have a narrowing window to act By Gerald Baldino 42 Cloud 2.0 Arrives Lumen is laying the groundwork for the next era of cloud computing By Gerald Baldino 44 PTC’26 Delivers Unmatched Global Connection and Industry Momentum by Carolyn Pohl 46 2026 CVAI Award Winners MOBILE & WIRELESS 54 Low Hanging Fruit Samsung’s mobile devices provide an easy entry point for AI and productivity gains By Gerald Baldino CORE COMMUNICATIONS 55 Top Conferencing Trends for 2026 6 Editor’s Letter 56 ICYMI 58 Ad index CONTENTS Volume 25 – Issue 1 4 CHANNELVISION | WINTER 2026
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