CVx Show Daily Day 1

U nified Office, a leading managed services provider offering hybrid cloud-based virtual communications services and busi- ness analytics, announced at ITEXPO that it is bringing its award-winning Total Connect Now (TCN) business communications solutions to the hospitality industry. This offering integrates with leading hotel management and messaging services such as Opera, Synergy and Kipsu to provide full customer visit, bookings and prefer- ence details with each incoming call along with other productivity tools, explained the company. As a part of this offering, Unified Office also has created an in-room portal for guests to be referred to local vendors and service providers, such as restaurants and tourist venues. In-room concierge features – including self-ordering func- tions for room service and housekeeping and other services – also are fully integrated into the in-room portal to increase staff effectiveness and guest experience. “Unified Office has provided us with a reliable, high quality, business class voice communica- tions service that is simple, elegant and easy-to- use with applications such as real-time perfor- mance analytics, the latest in call choreography and automated notifications for reservations and scheduling, all woven right in to improve the effectiveness of our business operations,” said Maximo Soncini, revenue manager at The Albion Hotel Miami Beach, a Rubell Family property. “They took our hotel from an outdated system that was very inflexible and delivered 21st century capabilities, enabling us to operate more efficiently and provide a higher level of customer service to our guests.” Total Connect Now is an easy-to-use, managed business communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity and business analytics tools into a seamless, high-quality, reliable communications service that can be configured to meet the unique needs of any business, said Unified Office. “Hotel operators are experiencing very rapid and dynamic changes in their business” said Ray Pasquale, founder and CEO of Unified Office. “We designed this service in response to our hotel customers’ expressed needs to first improve their communications services and then to help them with their customer service and operational productivity. No longer will their guests have to experience dropped or clipped calls, busy signals or, worst yet, being placed on hold or put into voicemail. We are also offering a fully integrated, immersive communications experience for their guests while expanding hotel room revenue- generation opportunities. Unified Office is the only company that can deliver this level of innovation to hotel operators of all sizes.” Indeed, this offering ensures that hotels will not miss calls and customers won’t receive a busy signal or be placed on hold. Employees can answer and transfer calls from any device, from any location. They also can easily change their messages on hold, and their voicemail and text messages, and add customized call flows themselves dynamically whenever they choose. Hotel managers also can use Unified Office’s analytics for an at-a-glance view of customer service responsiveness in real-time for pending guest requests for housekeeping, front desk, room service and other guest service offerings. “It has been some time since hotels have been able to monetize services in their rooms beyond ordering from the hotel restaurant, video on demand and concierge services,” Pasquale added. “Our in-room portal enables hotels to partner with local vendors and earn commissions on services and goods ordered from the hotel room.” p 2 0 CVx at ITEXPO I FEBRUARY 12 - 14, 2020 www.bekabusinessmedia.com DAY 1 Unified Office Unveils Hospitality Management Suite Sensus Launched by Fiber Mountain F iber Mountain, a provider of managed fiber connectivity for hyperscale, enterprise and colocation data centers, has announced Sensus, an innovative patch panel. Sensus technology illuminates the previously unmanaged physical layer by gathering real- time information via the use of sensors in cables and connectors, thus putting the physical layer infrastructure of a company on the road to digital transformation. Sensors and the use of central software put information about the network at the fingertips of network operators, providing real time network knowledge, unparalleled security, predictable growth management and enhanced uptime, said the company. (Continued on page 21)