CVx Show Daily Day 1

P h one.com recently added a new live call a nswering service, Live Receptionist, to its p ortfolio of cloud-based unified communi- cations (UCaaS) and business phone services. Staffed by U.S.-based professionals skilled in the nuances of customer service, Live Recep- tionist helps businesses of all sizes convey professionalism, said the company. Available “as-a-service,” this new offering removes the hassle of hiring and on-boarding new personnel, as well as the financial obli- gations of compensating a full-time, salaried employee to answer phones, said Ari Rabben, CEO of Phone.com.  “Live Receptionist maximizes efficiency while keeping overhead low, which is tailor-made for small business owners and entrepreneurs with a small office or virtual addresses, but who might also work remotely or in shared workspaces,” said Rabban. “First impressions matter, and some- times you just need a live answer.”  Businesses with high daily call volume, multiple extensions to which to transfer callers, and myriad appointments to schedule will find that Live Receptionist is a cost-effective, personalized answering service that removes complexity while improving customer experience and operational efficiency. Phone.com reception- ists ensure that each caller is treated with cour- tesy and respect, then guided accordingly to the appropriate extension, contact voicemail or other destination. No matter when or how many calls come in, Phone.com receptionists are available to pick up, with call handling rules that can be customized directly from the admin control panel. “Innovation is in our DNA,” noted Rabban, “and as true visionaries we are not afraid to go old school. This service conveys tenure and professionalism with the added personal touch of being greeted by an actual person.” In addition to answering and directing calls, Phone.com receptionists also can schedule appointments and screen inbound calls for business pertinence, preventing interruptions that hinder productivity. The solution also is HIPAA-compliant.  Live Receptionist’s capabilities include: live answering in a company’s name with a scripted response; taking messages and sending to the appropriate contact by email or SMS; call forwarding (voicemail, extension, smart- phone) and screening; attended transfer, cold transfer, and send to voicemail; appointment setting using market-leading software from Appointedd; and other call instructions based on individual client criteria. p 4 CVx at ITEXPO I FEBRUARY 12 - 14, 2020 www.bekabusinessmedia.com DAY 1 Phone.com Adds Live Receptionist to UCaaS Offering Visit the Poly Launch Command Center in MR 216 on the second floor and register as a new Poly Service Provider Partner to receive a Poly Launch Kit, valued at more than $500. CLAIM YOUR POLY LAUNCH KIT TODAY T he Cloud Voice Alliance, which serves reseller in the unified communications as a service (UCaaS) market, is hosting a 1/2 day Mini-Conference as part of the 2020 ITEXPO here in Ft. Lauderdale. The Mini-Conference will be held today in Room 114 of the Broward County Convention Center from 1:00 to 4:00 p.m. “The Cloud Voice Alliance’s mission is to assist our members, the locally owned cloud PBX and UCaaS providers, in competing effec- tively against the growing number of large and mostly self-service national providers,” said Jeff Dworkin, managing director of the Cloud Voice Alliance. “This mini-conference is designed to address the high priority topics that are increas- ingly relevant to resellers of cloud voice services or that are considering entering into this space.” The agenda for the day will include a panel discussion focusing on how MSPs and VARs can add cloud voice services to an existing tech- nology portfolio and what to look for in a white label telecom provider. The CVA Mini-Conference also will feature a fireside chat style interview with a successful reseller who currently has more than 1,000 seats of UCaaS in production. The Mini-Conference will be rounded out with presen- tations on “What it takes to compete with large national and multi-national providers of similar services” and “Everything a UCaaS reseller needs to know about Robocalling.” “The national, and multinational telecom companies have large, well-funded marketing departments that often drown out the voices of local resellers. The CVA provides marketing support and a collaborative environment where members can share best practices, pool resources, and leverage buying power that increases profitability,” said Dworkin. Industry experts participating in the CVA Mini- Conference include Eric Hernaez, president and founder of SkySwitch; Jon Arnold, independent research analyst and principal at J. Arnold & Associ- ates; Cindy and Guy Fawkes, founders of Telepath Communications and members of SkySwitch’s Club 1000; Aaron Foss, founder of Nomorobo; and Mike Cromwell, founder and CEO of EagleTeq. “The members of the SkySwitch community that are participating in the CVA are enthusiastic about the opportunity to take advantage of group-funded marketing and sales support,” said SkySwitch’s Hernaez. “For that reason, SkySwitch continues to support the CVA, helping them to empower our resellers so they can gain momentum and broaden local market awareness.” p Cloud Voice Alliance Hosts 1/2 day Mini-Conference at ITEXPO