22 THE CVxEXPO I NOVEMBER 3 – 5, 2025 1:50 p.m. to 2:20 p.m. – Aurora Meeting Room A Taking Control with Instant, Untethered, Effortless Connectivity The cloud promised freedom but tethered us to fragile wires and ISP monopolies. For MSPs, connectivity is your brand, yet you rely on infrastructure you don’t control. It’s time to take back control. Discover RYTHMz “Business in a Box,” a revolutionary platform delivering instant deployment, unbreakable connectivity and zero operational drag – unlocking new revenue streams with 20% to 50% margins. Moderator: Steve Copeland, CEO & Founder, RYTHMz 1:50 p.m. to 2:20 p.m. – Aurora Meeting Room B The Next Era of Cybersecurity: From Defense to Business Enabler As cyber threats become more sophisticated, organizations are realizing that cybersecurity is not just about defense but a driver of business growth and resilience. This panel highlights how aligning security with business goals builds trust, fuels innovation and strengthens competitiveness. Moderator: Brent Lucas, Vice President of Managed Services, New Horizon Communications Panelists: Ryan Beer, Director - Strategic Partnerships & Alliances, Bigleaf Networks Jonathan Cox, Vice President of Information Security, C3 Complete Rick Mancinelli, CEO, C3 Complete 1:50 p.m. to 2:20 p.m. – Aurora Meeting Room C Building a Zero-Breach Culture Security is not a department, it’s a discipline. In a world where a single data exposure can destroy a brand, building a zero-breach culture is the foundation of trust. But a zero-breach culture doesn’t start with tools or certifications; it starts with accountability. It’s about systems designed so that doing the right thing isn’t optional, it’s automatic. For channel partners, this is a shared opportunity. When MSPs integrate secure ITAD (IT asset distribution) into their stacks, they strengthen their value proposition and build trust that survives the audit. In this session attendees will come to understand how security has evolved from being about protection to being about assurance, and how frameworks give us structure, but discipline is what brings them to life. Presenter: Robert Brown, CEO, CDR Global 2:25 p.m. to 2:55 p.m. – Aurora Meeting Room A Unbreakable Internet: The Must-Have Conversation for Selling Connectivity “Unbreakable Internet” isn’t just a concept – it’s the new standard. But “Unbreakable Internet” is not about a strong connection. Rather, businesses today must design networks that are also self-healing, intelligent and adaptable. Whether it’s manufacturing, digital payments, cloud-based collaboration or customer engagement, “Unbreakable Internet” is the foundation of everything. This panel of experts will discuss why and how your conversations with customers around connectivity and SD-WAN must be framed in the context of their business strategies, digital transformation goals and AI initiatives and not just their connectivity goals. Moderator: Jeanne Duca, Chief Marketing Officer, BCN Panelists: Ryan Beer, Director - Strategic Partnerships & Alliances, Bigleaf Networks Jamie Boedeker, Senior Advisor, Global Telecom Solutions (GTS) Bernard Breton, CEO, Adaptiv Network 2:25 p.m. to 2:55 p.m. – Aurora Meeting Room B Translating AI Technology into Real CX Results You don’ t have to be an AI expert to initiate conversations about AI with your contact center customers. A great place to start is providing real-world use cases where AI-enabled technologies have helped organizations achieve goals and address specific needs. In this session, panelists will discuss real customer examples of how AI has helped contact centers deliver better customer experiences. Moderator: Aarde Cosseboom, Founder, Palomarr Panelists: Mitch Adams, Senior Channel Account Manager and CCaaS Specialist, Intermedia Rob Enslow, Senior Channel Manager, Vonage Aaron Meyer, Territory Partner Manager, Nextiva Pat Reetz, Chief Growth Officer, LinkLive
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