CVx_Superguide_2021

www.bekabusinessmedia.com 3 4 CVx at ITEXPO I JUNE 22 - 25, 2021 M aster distributor and ScanSource brand Intelisys recently announced a new, expanded relationship with Cisco that builds upon a 14-year relation- ship between ScanSource and Cisco. Now, Intelisys sales partners can offer Cisco’s Webex portfolio – including calling, meetings, messaging and select devices – to its agent community customers. Webex complements ScanSource’s longstanding Cisco business by adding Webex solution offerings through an agency model and unlocking recurring revenue for the Intelisys agent community. With the new demands of remote and hybrid work, Webex Cloud Calling is now up to more than six billion minutes every month, said the company, and demand for solu- tions that include video meetings, calling, messaging and purpose-built collaboration devices continues to create growth opportu- nities for partners. “Scale, and the opportunity to achieve it, is critical for our partner community,” said Mark Morgan, president, Intelisys. “By adding Cisco to our industry-leading portfolio of providers, which rounds out an already impressive communications and collaboration-as-a-service offering our ecosystem of agents, resellers and MSPs can now sell more complete UC&C solutions to their customers and accelerate the adop- tion of cloud and recurring revenue.” “Cisco is committed to our partners’ success. Together we have built tremen- dous success selling solutions through the reseller channel. To democratize access to Webex and meet the needs of smaller customers who want to buy our SaaS solutions, Cisco is excited to team with Intelisys,” said Kristyn Hogan, head of global collaboration partner sales, Cisco. “Existing Cisco partners can easily add the agency route to market to their collaboration strategy, and agents can now offer Webex to their customers.” [ O oma, Inc., a smart communica- tions platform for businesses and consumers, announced its Caller Info Match, a new feature of the desktop app. Included with its Ooma Office Pro business phone service, Caller Info Match automati- cally displays in-depth caller profiles for both inbound and outbound calls by tapping into a source selected by the user such as a CRM system or online search engine. Caller Info Match makes it easy for busi- nesses of any size to access detailed infor- mation on incoming callers – helping, for example, to quickly distinguish between a customer and a prospect – by tapping into Caller ID data. The same applies to outgoing calls, so that employees can instantly view a full profile of the person they are contacting. Businesses that have a CRM system can make a connection to Caller Info Match with just a few clicks. CRM systems from Salesforce, Hubspot, ServiceNow and Zoho are supported out of the box, and there is an option for custom integration with other CRM platforms. Businesses that don’t have a CRM system can connect Ooma Caller Match to LinkedIn, Google or Facebook to pull up public profiles of callers. “Every business can benefit from Caller Info Match,” said Dennis Peng, vice presi- dent of product management at Ooma. “Companies that already have CRM can enhance the value of their investment by giving employees automatic access to customer profiles when making or receiving calls, increasing the likelihood that all inter- actions will be properly noted. Companies without CRM now have a tool that delivers one important benefit of these systems – knowing as much as possible about your customers and prospects at the beginning of a conversation.” Ooma Caller Info Match is available now at no additional cost as a feature of Ooma Office Pro. [ Intelisys Offers Cisco Webex to Agency Community Ooma ‘Info Match’ Displays In-Depth Caller Profiles W indstream Enterprise has announced new feature enhance- ments and hardware available for its VMware-powered SD-WAN. The three new SD-WAN edge devices are the next-generation technology from VMware, offering better performance with enhanced processors that support additional func- tionality, simplified design and deployment with less complexity, said the company. The new SD-WAN edges support the SASE (secure access service edge) evolu- tion by integrating SD-WAN and secu- rity. Managed network security (MNS) is deployed as a virtual network function (VNF) on the VMware edge, delivering unified threat management protection for the SD-WAN network. “These enhancements highlight the importance of unifying security and SD-WAN as an integral part of our SASE architecture and evolution,” said Mike Frane, vice president of product marketing at Windstream Enterprise. Customers will be able to access the MNS VNF from Windstream Enter- prise’s WE Connect portal to remotely self-service, view and configure their VNF firewalls. Automated reports can be generated to review and audit internet use and potential risky behavior. “These new capabilities deliver a signifi- cant technological upgrade to Windstream Enterprise SD-WAN customers,” said Mike Flannery, chief marketing officer at Windstream Enterprise. “As the company continues to lean into the use of virtualiza- tion technology alongside its networking and security solutions, Windstream Enter- prise remains committed to delivering customers an unrivaled experience and accelerated success.” [ Windstream Enterprise Enhances SD-WAN Offering EXHIBITOR NEWS & ANNOUNCEMENTS