ChannelVision Sept-Oct 2017

International Agents for Business server pools, located in the Americas, Europe and Asia, are con- nected on a global network that enables deployments through a single domain offering local access. It’s global network has access to more local datacenters in more countries than any other hosting provider, said the company. On top of this infrastructure, Total Connect is designed around hybrid deployments of Skype for Business across Microsoft Office 365 and Arka- din’s global private cloud. Arkadin also extends the offering to on-premises Skype for Business deployments. “Over the past year, the unified communications and collaboration mar- ket has seen a myriad of new product and service offerings,” said Christophe Reyes, managing director of the Uni- fied Communications Service Line for Arkadin. “Quality of experience for the end-user remains the cornerstone of a successful unified communications de- ployment in the enterprise world. Em- bedding PowerSuite into our platforms further elevates our focus on deliver- ing, and maintaining, a superior user experience. Unify Square’s exceptional monitoring and optimization of Skype for Business will ensure our users stay at the heart of our partnership.” Arkadin last year integrated con- tact center functionality with video, via Skype for Business, on local cloud in- frastructure in 15 countries across the Americas, Europe and Asia. It worked closely with Clarity Consulting to devel- op the hosted Clarity Connect Contact Center for Office 365 global cloud solu- tion. The service addresses the needs of global customers that are not current- ly supported natively in Skype Online, including IVR, advanced call routing and queuing, IM routing and webchat. “Our customers’ global footprints continuously expand, as such they need a digital communications partner who can support their growth strategy,” said Zach Katsof, Arkadin’s director of unified communications. Desktop and mobile solutions also are important for small and medium enterprises, which are increasingly adopting video conferencing solutions for communications with clients at distant locations. “SMEs generally rely on managed video conferencing solutions, for which only peripherals such as cameras, speakers and microphones are needed to be provided by subscrib- er of the service. Video conferencing infrastructure including multipoint con- trol units (MCUs), video conferencing systems and other advanced applica- tions and features are provided and managed by the video conferencing service provider,” Transparency said. There’s also a movement toward more unified video strategies – criti- cal for multinational companies with workforce members scattered in dif- ferent locations. Yorktel’s Univago HE for instance includes a library of APIs and SDKs that allow for broad interop- erability between Skype for Business clients, WebRTC browsers and tradi- tional video conferencing systems, as well as integration into many different clinical applications. o September - October, 2017 | Channel Vision 55

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