2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 59 Unified Communications/UCaaS Momentum Momentum delivers a next-generation AI-powered business texting solution designed to transform SMS from a basic communication tool into a scalable, intelligent customer engagement channel. The platform enables organizations to automate, personalize and manage customer conversations securely across SMS, MMS and emerging RCS channels. At its core, Momentum’s solution uses conversational AI and AI agent templates to handle high-volume, two-way messaging at scale. AI-driven workflows can proactively send updates, answer common questions, automate follow-ups and manage back-and-forth conversations – allowing businesses to respond instantly while reducing manual effort for sales, support and operations teams. Momentum Messaging integrates seamlessly with existing CX tools, web applications and collaboration platforms, including Microsoft Teams and Webex, enabling users to manage customer texting directly within the tools they already use. Yeastar Designed for businesses of all sizes, the Yeastar Phone System meets evolving communication needs while delivering cost savings and effortless management. Available both on-premises and in the cloud, it provides a complete suite of voice, video, applications and collaboration services, bringing together calling, meetings, omnichannel messaging, integrations and AI-powered capabilities in one unified platform. In addition, Linkus UC Clients, built specifically for Yeastar, enable advanced UC experiences for the future of work, keeping teams connected anytime, anywhere across devices and systems. Together, Yeastar delivers a flexible, all-in-one UCaaS solution that helps businesses communicate and collaborate seamlessly in a modern workplace. Video Conferencing Owl Labs The Meeting Owl 5 Pro is a 360-degree camera, speaker and microphone system in one device that transforms any space into a highperformance video collaboration hub. Unlike rigid, single-purpose solutions, it supports multiple deployment models, including standalone bring your own device (BYOD) or integrated peripheral configurations, enabling seamless scalability across diverse room types. Native HDMI output and built-in Ethernet consolidate connectivity into a single, organized setup, dramatically cutting the cable complexity that plagues traditional conferencing solutions and reducing set-up time. It’s built-in intelligence automatically captures all participants and highlights active speakers in real time, creating a natural conversation flow that serves everyone equally. Five configurable meeting modes let users instantly switch layouts for presentations, brainstorming sessions or casual check-ins. Remote participants are able to see who’s speaking, hear the room clearly and engage as full participants. SERVICE PROVIDER TECHNOLOGY BREAKTHROUGHS Analytics, Artificial Intelligence and Machine Learning Mission Cloud, a CDW Company Mission Cloud launched an advanced AI-powered style-recognition system for Noun Project, revolutionizing how millions of creators search, filter and assemble cohesive iconography at scale. This deployment applied AI/ML and computer vision technology to one of the world’s largest icon and photo libraries’ nearly 10 million assets – enabling instant identification of visually matched icons that align in tone, geometry and style. Prior to this innovation, designers spent significant time manually combing through large collections to ensure stylistic consistency across icon sets. Netrio NetrioNow is an AI-powered next-generation IT service delivery platform that combines human collaboration and expertise with AI and automation to move service delivery beyond reactive “break-fix” into a proactive, outcomes-driven partnership. In one unified portal, customers and service teams can access customizable dashboards, knowledge and collaboration tools, reporting, support, communications, governance, self-service ticketing and a service catalog – all designed to give mid-market teams 24x7 visibility and control while allowing MSPs to scale consistent, highquality outcomes. A key innovation is the NetrioNow mobile app, which extends the platform to mobile devices so customers can access critical support information from anywhere.
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