2026 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 61 Most Responsive Supplier Channel Team Arelion Responsiveness remains a defining differentiator for Arelion, exemplified by its Conflict-Free Channel Program, designed to give TSDs and their customers a faster, more transparent and more reliable alternative to traditional telecom channels. Arelion maintains a clear commitment to responding to customer and partner inquiries within one business day, backed by direct access to experienced account directors and deep technical expertise. This focus continues to deliver measurable results. In 2025, Arelion achieved a record-high Net Promoter Score (NPS) of 79, significantly above industry benchmarks and a clear reflection of consistent service quality and responsiveness. GTT In 2025, GTT transformed responsiveness from a goal into a standard. The company aligned its direct and indirect sales teams around a commitment to co-selling, focused on removing ambiguity and bottlenecks that once slowed opportunities. This clarity and alignment immediately unlocked new enterprise, wholesale and public sector engagements, giving partners confidence that GTT would move with them, not behind them. The company implemented fast resolution commission processes to avoid delays and increase transparency. In addition, new incentives have been introduced to drive growth and high value deals. Partners responded decisively, resulting in a 20 percent expansion of the channel funnel and a 15 percent year-over-year increase in net sales. Ritalia Funding Although its supplier channel team is not a traditional setup – Ritalia Funding’s streamlined approach to financing is a very responsive one. The company operates exclusively in the vendor and end-user channel, providing ultra-responsive support for its lineup of fast, affordable financing options. Being technology-focused, Ritalia’s app-only credit approach allows it to serve as a primary funding source for SMBs looking to make hardware, software and services easier to buy and sell. Beyond this, Ritalia’s stated mission is that “Our business is growing yours.” As such, its entire streamlined process – from initial inquiry and quote to disbursement – lasts just 30 days. OTT Applications Reinvent Telecom Reinvent built a private-label platform that enables partners to provide a multitude of key technology services while retaining ownership of their customers. The platform supports managed cloud communications, contact center, connectivity, security and AI-enabled services, helping partners deliver scalable technology solutions under their own brand. During the past few years. Reinvent has expanded its technology portfolio with features and capabilities including omni-channel contact center support, Salesforce CRM integration, integrated video collaboration and conferencing, SMS and MMS-enabled SIP trunking and edge-to-core network management. Other highlights include broadcast webinars and dynamic notification services for voice, email and text messaging, as well as robocall blocking, robocall mitigation and FCC-mandated STIR/SHAKEN compliance. RMM/PSA Splashtop By combining endpoint management, endpoint security, automation, patch management, vulnerability visibility and remote control, Splashtop’s Unified Platform for Autonomous Endpoint Management enables MSPs to reduce tool sprawl, streamline operations and scale service delivery without the cost and complexity of traditional RMM solutions. At a time when many MSPs continue to rely on fragmented technology stacks that require technicians to switch between multiple tools to identify issues, manage devices and remediate vulnerabilities, this unified platform eliminates these inefficiencies by delivering a clean, centralized experience for managing endpoint operations across multiple client environments. White Label Communications White Label Communications’ Network Monitoring & Management solution is a managed SaaS platform that gives channel partners enterprisegrade WAN/LAN visibility and optimization under their own brands, without the overhead of building or staffing monitoring infrastructure. Delivered as a private-label platform integrated directly into WLC’s broader communications portfolio, the solution provides unified dashboards spanning WAN, voice and device performance across all customer locations. For partners, a critical differentiator is the platform’s PSA integration layer, which connects natively with ConnectWise, ServiceNow, Zendesk and other leading platforms to automate proactive ticketing and reduce alert fatigue — enabling lean teams to manage larger customer footprints without adding NOC staff.
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