WISAPAPLOOZA Fall 2017 - Day 1 Show Daily

www. WISPA .org 1 9 www.bekabusinessmedia.com DAY 1 Customers Drive Innovation for Visp.net’s Billing and Automation Systems C ustomers get frustrated with their vendors’ lack of action in response to their complaints. Often vendors won’t even bother to give feedback. In fact, most companies have no clear plan to make customer suggestions a part of their product improvement cycles. But Visp. net is not your ordinary company. The Visp. net weekly CEO Roundtable meetings for clients take customer feedback to a whole new level because the people that use the platform drive product innovation. Held on Tuesdays each week, the sessions are designed to uncover what WISPs need to better manage their businesses. Require- ments are specified and improvements devel- oped in a team environment, ensuring that released features are what WISPs want, said the company. It was in these sessions that the new HyperRADIUS with SmartSession feature was engineered. “We learned from clients during our weekly meetings that their inability to control subscriber access in real-time was a problem,” said Todd Grannis, CEO of Visp.net. “That’s what drove the advance- ments to HyperRADIUS, which streamlines WISPs’ ability to collect past due payments. SmartSession gives the billing managers better control over speeds and usage.” Improvements such as HyperRADIUS with SmartSession further automate payment enforcement. HyperRADIUS gives WISPs greater control over the suspen- sion of past-due accounts and directs subscribers to make a payment to maintain their service. SmartSession enhancements allow billing and support managers to control speeds and usage limits in real-time, without requiring assistance from network technicians. m To learn more about Visp.net, call Dave Thomas at 541-955-6905 or email success@visp.net . both,” said Sanjay Nagpal, senior vice president, global sales and marketing, REMEC Broadband Wireless Networks, BridgeWave Communica- tions, and SAGE/Satcom. “Our custom ASICs have enabled us not only to deliver breakthrough technology and lower hardware costs to our customers, but to substantially cut the costs of network operations, maintenance, and inventory. Looking ahead, we will continue to drive tech- nology to deliver more of these benefits. NAVI- GATOR is the first of several ultra-high capacity, low cost radio systems that BridgeWave will offer in 2018 and beyond.” m NAVIGATOR is currently in customer trials and will be available for delivery in Q4 2017. (BridgeWave, continued from page 18)