WISPAPALOOZA Fall 2017 - Day 3 Show Daily

2 2 WISPA PALOOZA 2017 SHOW I OCTOBER 9 - 13, 2017 www.bekabusinessmedia.com DAY 3 SNAPbuilder Bringing Coveted Features and Functionality to netsapiens’ Customer Portal Tool Kit n etsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprise, announced today that it will implement a frequently requested group of customization tools to its existing customer portal tool kit. Known as SNAPbuilder, the package of tools will provide the ability to customize “button” labels, deploy pre-built templates, make bulk edits across templates and build phone directories – directly from within the existing customer portal. Other enhancements made available to netsapien customers via SNAPbuilder include Gravatar integration, which introduces the ability to further customize SNAP- mobile Web using Gravatar, a globally recognized avatar provider. Time of day routing for DID, meanwhile, intro- duces the ability to route DIDs based on the time of day directly from the DID inventory edit module within the portal. What’s more, calls using the G.722 codec can now be recorded by the Recording Module and automatically converted for storage and playback. “We listen to our customers, plain and simple,” commented Anand Buch, CEO at netsapiens. “It’s why our customers choose netsapiens over the competition. SNAP- builder is just one of many enhancements we’ve made to our customer portal tools over the last year. This is particularly big for us as SNAPbuilder truly takes what is an exceptional portal and user-interface and adds a level of customization and support you just don’t see yet. Our customers asked for it, and we made it happen.” “We had been offering VoIP services on a PBXware platform offered by one of netsapiens’ competitors,” said Bret Schnitker, Vice President of Operations at netsapien customer Snapcom. “While it worked okay, it didn’t have the geo-redundancy we required and they simply didn’t have the management tools we needed to best serve our customers. What’s more, we needed a real call center solution and an overall platform and portal that was fully customizable and easy to implement. netsapiens provided all of that and more. Switching to netsapiens was a no-brainer for us.” “By using netsapiens, we can create a system that users can administer themselves and have a very user-friendly portal that they can manage themselves,” added Jeff Ogden, General Manager, Spectrum VoIP. “It lowers our support burden and allows us to focus on other things like business growth, as well as other feature sets, implementation and improvements.” m PHOTOS 2017 L Z OO