WISPAPALOOZA 2019 Show Daily Day 3

2 2 WISPA PALOOZA SHOW I OCTOBER 14 - 18, 2019 www.bekabusinessmedia.com L Z OO 2019 03 DAY 01 0 DAY 3 FTC Slashes Tech Support Costs 66 Percent with Calix F armers Telecommunications Cooperative (FTC) has driven a 66 percent reduction in tech support costs with Calix Support Cloud (CSC) and is real- locating those resources to elevate the member experience with the Calix’s GigaSpire, powered by EXOS. Additionally, partnering with Calix Customer Success Services is accelerating the time to value for FTC, reducing trouble call volume by 35 percent and average call time by 55 percent. This is helping to ensure the rural cooperative delivers a seamless experience over its Calix-based fiber network. “We realized quickly that reinforcing frontline support would improve our effi- ciency in addressing member issues and delivering the best possible experi- ence,” said Charles Austin, manager, network engineering and operations for FTC. “Working with Calix has eliminated unnecessary truck rolls and delivered tremen- dous cost savings, which we are reinvesting into our members by upgrading their home Wi-Fi systems to GigaSpires. Calix Support Cloud is the key to ensuring their experience remains consistent and seamless.” Based in Rainsville, Alabama, FTC is the largest member-owned telecommunica- tions cooperative in the state. The regional CSP delivers services over a network that is 93 percent fiber built on AXOS and the E7-2 Intelligent Modular System. FTC has previously delivered managed Wi-Fi with the GigaCenter and 804Mesh satellites but is upgrading to the GigaSpire – the next-generation Wi-Fi 6 system powered by EXOS. With this upgrade, members will benefit from better coverage and improved performance, which will enable new, customized services, said Calix executives. “FTC is a fantastic example of a communications service provider that has recognized the immense value of pairing CSC with the best home Wi-Fi experience on the market,” said Michael Weening, executive vice president of field operations for Calix. “FTC has deployed Calix solutions end-to-end, so its network capabilities are second to none. The next step is using that network to provide an unparalleled experience with the GigaSpire and leverage CSC to solve subscriber issues before they even notice.” m Visit Calix at WISPAPALOOZA 2019 booth #410. R ADWIN is taking the opportunity in Las Vegas to showcase its disruptive JET DUO PtMP dual-carrier 5 GHz solution. JET DUO encap- sulates two 5 GHz radios with beamforming technology in a single compact unit to deliver ultra-capacity broad- band of up to 1.5 Gbps while reducing the installa- tion costs and tower rental expenses associated with deploying multiple single-band base stations. JET DUO enables service providers to deliver ultra- high capacity with unmatched reliability to businesses and residential customers where there is huge demand for high speed broadband, said RADWIN. It maximizes network capacity thanks to its second-generation beamforming antenna that ensures radio performance even in challenging environments with heavy interfer- ence. It’s dual-carrier capability also provides the flex- ibility to select the two best frequency channels across the dense 5 GHz sectrum. “JET DUO is the latest addition to our carrier-grade portfolio, delivering broadband at a fraction of the cost of fiber,” said Sharon Sher, RADWIN’s president and CEO. “With JET DUO, service providers can fulfill the explosion in demand for capacity and deliver fiber- quality service of 100Mbps and beyond while reducing total cost of ownership.” m Visit RADWIN at WISPAPALOOZA 2019 booth #235. RADWIN Showcase New 1.5 Gbps JET DUO PtMP