WWW.WISPA.ORG 13 www.bekabusinessmedia.com DAY 2 SignaQual, Developed by RSI, Announces Major Upgrades to SelfQual SignaQual, a broadband qualification and lead-management solution developed by Regulatory Solutions, Inc., announced new integration upgrades to its SelfQual web page extension. These enhancements are designed to help ISPs seamlessly import leads generated from their websites directly into major ISP billing systems, among them Powercode, Sonar, Splynx, UISP and VISP. While SignaQual helps ISPs streamline the customer qualification process, the SelfQual extension enhances this capability, allowing potential customers to check service availability and initiate service requests online. With the latest upgrades, SelfQual extends direct integration with leading billing systems in order to revolutionize how ISPs can manage leads and customer data. Key Features of this aspect include: • Seamless data import into ISP billing systems, eliminating the need for manual data entry while reducing errors and improving efficiency. • Real-time synchronization to ensure that lead information is synchronized in realtime with the billing systems, enabling ISPs to respond quickly to customer inquiries and manage new accounts with improved speed and accuracy. • Email alerts, including notifications of web page service inquiries. • Customizable workflows, which allow ISPs to customize how lead data is processed within their billing systems, allowing for tailored workflows that fit specific business need. • Seamless connectivity to billing systems, so ISPs can provide a more cohesive and responsive CX. • Scalability, as the upgraded SelfQual platform is designed to scale with ISP growth, supporting the seamless handling of increasing lead volumes and more complex customer management needs as ISPs expand their operations. “These enhancements mark a pivotal moment in how ISPs can manage their customer interactions,” noted Brian Webster, Regulatory Solutions CEO. “SelfQual, as an extension of SignaQual, which RSI developed, is now more powerful than ever. By integrating with leading billing systems like Powercode, Sonar, Splynx, UISP and VISP, we’re empowering ISPs to streamline their operations and enhance the customer journey. RSI’s vision has always been to drive innovation in the broadband industry, and this upgrade is a testament to that mission.” The integration upgrades are now available to current and new SignalQual customers. m Visit Regulatory Solutions, Inc. at WISPAPALOOZA booth #452.
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