Jan/Feb 19 - ChannelVision Magazine

FREE SUBSCRIPTIONS - Subscriptions to ChannelVision magazine are free to executives working for telecommunications service providers. Simply go to www. channelvisionmagazine.com and click on the subscribe link. Fill out the form completely and you will start receiving the magazine within six weeks. ADDRESS CHANGES, RENEWALS and CANCELLATIONS - Go to www.channelvisionmagazine. com and click on the subscribe link. For address changes and renewals, simply fill out the form, submit it and your subscription will automatically be renewed with your most current information. To cancel your subscription, go to the “Cancellations” header, click “here” and follow the instructions. CORRESPONDENCE - Send letters to the editor via email to Martin Vilaboy at martin @martin@ bekabusinessmedia.com. All other correspondence should be directed to Martin Vilaboy at 15560 N Frank Lloyd Wright Blvd Suite B4 – 5433 Scottsdale, AZ 85260. PRESS RELEASES - ChannelVision magazine welcomes press releases and any other information relating to the sale, marketing and distribution of communications services. Releases should be emailed to Martin Vilaboy at martin@bekabusinessmedia.com . REPRINTS - For high-quality article reprints, minimum of 100 quantity, please contact the publisher at 480-503-0770. ADVERTISING - For a media kit or information about advertising, contact Group Publisher Berge Kaprelian at 480-503-0770, berge@bekabusinessmedia.com. Disclaimer:This index is provided as a free service to our advertisers.Every effort is made for accuracy,but we cannot be held liable for any errors or omissions. Ad Index Communication AireSpring (www.airespring.com) 11 Altaworx (www.altaworx.com) 25 Bicom Systems (www.bicomsystems.com) 21 Blackfoot (www.blackfoot.com) 52 BullsEye Telecom (www.bullseyetelecom.com ) 2 C3 Cloud (c3cloud.com) 67 Channel Partners (www.channelpartnersonline.com) 65 DynaLink (www.dynalink.com) 35 Easton Telecom Services (www.eastontelecom.com) 15 First Light (www.firstlightfiber.com) 17 Fractel (www.fractel.net ) 52 Fusion (www.fusionconnect.com) 2 Granite Telecommunications (www.granitenet.com) 39 INCOMPAS (www.show.incompas.org ) 49 Massive Networks (www.massivenetworks.com) 23 National Retail Solutions (www.nrsplus.com) 41 NetCarrier (www.netcarrier.com ) 47 nexVortex (www.nexvortex.com ) 7 Powernet (powernetco.com ) 33 PTC (www.ptc.org) 45 Sennheiser (www.sennheisercommunications.com) 19 SIP IQ (www.sipiq.com) 51 Spectrum (partners.spectrum.com) 9 Star2Star (www.star2star.com) Back cover TCG ( www.tcg-partners.com ) 37 Telesystem (www.telesystem.com) 5 Telstra (www.telstraglobal.com) 13 WISPAMERICA (www.wispa.org) 28 Yealink (www.yealink.com) 53 icymi BCN announced enhancements to its Major Accounts organization. BCN Major Accounts Advocates provide white glove, concierge-level support for select BCN customers, said the company. This support overlays the experience all BCN customers receive through other experience- focused organizations including BCN Customer Service and BCN Care & Repair. Major Account support addresses key elements of a customer’s experience including initial bill review and ongoing billing inquiries, account inven- tory management, the addition of key services or locations and more. Working hand-in-hand with BCN sales partners, BCN Major Accounts Advo- cates are able to help strengthen relationships through face-to-face engagements at customer- determined intervals. “I’ve seen first-hand the value that this en- hanced level of support adds to my customer’s overall experience,” said BCN sales partner Jason Gillaspie of TDM. “It’s one more example of BCN’s commitment to me as a partner and to ensuring a smooth journey for my customers.” Master agent Telarus has hired industry-veteran Randi Robison as its new senior partner development manager (SPDM) of Utah and Idaho. In this role, Robison will help existing Telarus channel partners expand their data, voice, cloud and contact center practices, as well as recruit new companies.  Robison comes to Telarus from West UC, a provider of conferencing, col- laboration, managed voice, network and digital media services. Robison held several roles while at West UC, beginning as a global account representative where she met with West UC’s largest customers. Most recently, she served as a territory sales executive, covering Utah, Idaho, Oregon and Washington. Sennheiser Communications has appointed James Fairweather as its new vice president of sales and marketing – enterprise solutions Americas. Fairweather has more than 25 years’ experience driving sales initiatives in channel-based companies with a specialization in areas such as unified com- munications, SaaS, cloud-based infrastructures, videoconferencing, networking, VoIP and pro AV. He has served in both global and American executive sales management positions with industry-leading manufacturers such as Hewlett Packard, Polycom, Vidyo, PictureTel, Yamaha, MCI WorldCom and Honeywell. The Sennheiser Enterprise Solutions channel will be fully owned by current co-parent company William Demant as of January 2020. BCN Enhances Customer Experience with Major Account Support Telarus Hires Senior Partner Development Manager Sennheiser Appoints Fairweather VP Sales and Marketing 66 Channel Vision | January - February, 2019