Jul/Aug 19 - ChannelVision Magazine

JULY - AUGUST, 2019 Emergent 8 Managed drones 8 AI at peak? 10 IoT tops innovation list 12 Battle of the Bots Bot management may be the most important security tool your customers don’t have By Gerald Baldino Core Communications 18 Transformation Troubles Network performance visibility hinders enterprise strategic objectives By Martin Vilaboy 22 Open Office Dilemma The right headset may enhance productivity in open-office environments By Martin Vilaboy XaaS 24 The Power of Human Voice Automation doesn’t always answer the call By Martin Vilaboy 26 Staying in Contact Why CCaaS is disrupting the channel By Al Castle International Agent 28 PCCW PoP in Singapore 28 GTT grabs KPN 28 Azure in Germany 30 OTT Under the Scope Regulations from the Euro- pean Court of Justice could impact global VoIP providers By Gerald Baldino Virtual Realities 32 Where SD-WAN Stands The latest data on channel sales, user adoption and buyer criteria By Martin Vilaboy 36 SD-WAN MSP of DIY Key considerations for companies comparing DIY vs. outsourced SD-WAN By John Smith Mobile & Wireless 44 In Their Own Words Channel partners discuss the importance of secure Wi-Fi By Ryan Orsi Channel Management 46 Better Bandwidth Sales Questions that should always complement a bandwidth quote By Peter Radizeski 48 Beyond the Bottom Line Channel managers look to non-revenue KPIs By Martin Vilaboy Cyber Patrol 50 Mac Malware 50 Employee attack lines 51 Dark web deep dive 52 Five Ways to Demonstrate a Security Commitment to Clients By Tim Mullahy 6 Editor’s Letter 53 Ad index 54 ICYMI CONTENTS Volume 18 – Issue 4 4 Channel Vision | July - August, 2019