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cultures. Star2Star’s new cloud-based Service Insight solution not only pro- vides departmental customer service employees with connectivity to com- pany resources from any location, but it also integrates in-depth customer analytics into the enterprise communi- cations platform providing managers, department heads and supervisors with real-time insight into the customer experience and feedback on employee performance. “Every department from sales to billing and HR can leverage powerful insights to ensure the highest quality customer experience across the board,” said Star2Star executives. “With Ser- vice Insight, you can present a united front to each and every customer for an incomparable level of service.” Some of the features of Service Insight include full-featured auto-atten- dant with unlimited queues, supervisor heads-up display that delivers real- time insight on critical metrics; agent monitoring with real-time feedback; detailed reporting and trend analysis; and call recording for post-call review and coaching. Rapidscale Cloud Solution, DaaS RapidScale recently announced that its upgraded cloud solution is now available to enable remote workforces. These solutions include VMware SD- WAN by VeloCloud; VMware Horizon DaaS 9.0; and RapidScale’s Microsoft 365 email and productivity suite, com- bined with Microsoft Teams collabora- tion tools. “Together, they provide re- mote workers with the capability to work effectively anytime, anywhere and on any device, helping to drive increased efficiency, productivity and security,” said the company. RapidScale inte- grates these solutions with an identity- as-a-service add-on based on Micro- soft’s Azure Active Directory delivered through RapidScale’s customer portal. Recent enhancements to the Hori- zon DaaS component of RapidScale’s remote worker solutions include op- erating system-level anti-virus/anti- malware on every desktop, additional desktop configuration options, and native Windows 10 to maximize ap- plication compatibility and give users a consistent experience between their physical and virtual machines. Rapid- Scale also is including managed DaaS configuration services at no additional cost that feature image management, desktop policy configuration and man- aged firewall services. As a VMWare Cloud Verified partner, RapidScale can support or- ganizations of all sizes that need to enable remote employees to work more securely and effectively, said the company. MACH Networks Network Sentinel MACH’s Network Sentinel is a private network service that allows partners to extend network security to SMBs and enterprises for remote em- ployees, students and businesses that are on-the-move. BUYERS SIDE 18 CHANNEL VISION | July - August, 2020