ChannelVision Magazine

july – august, 2018 Emergent 8 Contact center chat 8 Blockchain land grab 8 Residential VARs? 10 Future factory 10 Telecom RPA Cyber Patrol 12 California Crack Down The Golden State’s new privacy laws By Gerald Baldino 16 Threats and Opportunities Cybersecurity expert update and roundtable By Martin Vilaboy Zettabytes 22 Fiber M&As 22 DC dollars 22 USDA funding 23 Expanded networks 24 WAN Simplification Simple is the WAN sell By Gerald Baldino Mobile & Wireless 28 Words from WISPA 29 Cable’s collaboration 30 Medical mobility growth 32 The Case for DAS Hybrid Indoor signal boosting By Tim Lewis At Your Service: XaaS 36 Full Contact Navigating the rise of the smart contact center By Gerald Baldino Buyers’ Side 40 The Dawn of DevOps in Corporate IT By Martin Vilaboy 41 Tech by generation 41 IT nearshoring 43 Telepresence robots Channel Management 44 Stacking Your Channel Three questions to qualify partners By Wayne Monk 46 Silent Partners MSP as solution integrator By Larry Thompson Virtual Reality 48 BCM enhances SD-WAN 48 Monitoring the multi-cloud 48 Easing migration 49 Ultimate Data Center Security Means more than technology By Arturo Maqueo Core Communications 50 Firing on All Cylinders TeleSystem, LSI unified and ready By Gerald Baldino 6 Editor’s Letter 52 ICYMI 54 Ad index CONTENTS Volume 17 – Issue 4 4 Channel Vision | July - August, 2018