Mar/Apr 19 - ChannelVision Magazine

The report examines opportunities for companies in distributed ledger technology, artificial intelligence, virtual and augmented reality and quantum computing. Not surprisingly, block- chain, AI, VR, AR and QC are the top tech trends for 2019. But what is exactly is “digital transformation”? The chief technol- ogy officer at Dell EMC Services, Bill Schmarzo, defines it as “[t]he cou- pling of granular, real-time data (e.g., smartphones, connected devices, smart appliances, wearables, mobile commerce, video surveillance) with modern technologies (e.g., cloud na- tive apps, big data architectures, hy- per-converged technologies, artificial intelligence, blockchain) to enhance products, processes and business-de- cision making with customer, product and operational insights.” In a few less words, digital transfor- mation is connecting your business to Agents of Change A ccenture recently released a report on “digital transformation” that says in 2019, all businesses are becoming digital businesses. By Peter Radizeski the technology to integrate online with offline for a better customer experience. It is mobile and data driven, and pie in the sky, in some cases. In a case study presented in CIO Magazine , Schmarzo compares two grocery stores – one traditional and one digitally transforming to compete with the likes of Amazon. The digitally transformed store housed all the tech- nology such as analytics, quantum computing, AI, beacons, mobile apps and more to improve the customer experience and power home delivery, while also improving inventory control and dynamic pricing. Indeed, it re- quires a certain amount of technology to enable a grocery store to compete with Amazon. As channel partners, we have the opportunity to assist businesses as they try to get across the digital divide in their businesses. On the simpler side, we can aid in the procurement of chatbots or software to automate simple, repeat- able tasks (such as provid- ing directions to location, appointments, reminders and hours of operations.) Some CIOs are using digi- tal transformation as a way Partners provide the path to digital transformation How well are your internal teams prepared to adjust to your digital transformation Source: Accenture Not at all Somewhat Moderately Completely N/A Department does not exist Endpoi Does yo devices Source: Customer Support Sales & Marketing Analytics & Data Insight Commerce Privacy & Cybersecurity Information Technology 15% 5% 7% 8% 12% 6% 35% 30% 35% 40% 25% 40% 15% 22% 19% 2% 11% 40% 34% 15% 4% 44% 34% 17% 42% 29% 12% 2% Smartph Camer Data Buil Industr No, Au 18 Channel Vision | March - April, 2019 EMERGENT