Mar/Apr 19 - ChannelVision Magazine

At the same time, however, MSPs are far from excited about selling UCaaS, suggests the survey, which was conducted by Corlea Group. While UCaaS is viewed by most MSPs as something they “have to have to stay com- petitive,” it is also seen “as a necessary evil rather than a business booster,” showed the survey. This is possibly because MSPs’ big- gest concerns and challenges are not being fully addressed. Even so, a full 89.5 percent of MSPs are already selling UCaaS, leaving only 10.5 per- cent that are not compared to the 16.7 percent that did not sell UCaaS in 2017. Also good news, responding MSPs understand the po- tential for growth. Eight in 10 of them intend to increase their UCaaS business in the next two years. On the other hand, two in 10 still think the voice business is not going to change anything, and it’s enough to have one solution By Martin Vilaboy The UCaaS Conundrum M anaged service providers continue to move deeper into cloud communications, suggests a new survey from LANtelligence, increasingly adding unified communications as a service (UCaaS) to their portfolios as more and more master agents and UCaaS providers created programs tailored to MSPs. A ‘necessary evil,’ say some MSPs at your service: Xaas 24 Channel Vision | March - April, 2019