Mar/Apr 19 - ChannelVision Magazine

“just in case,” said the survey. Right now, more than two-thirds only carry one or two solutions in their quivers. The biggest obstacle sited by MSPs that still don’t have a UCaaS offering in their portfolios is a lack of partners with technical and project management resources to deploy and support the cloud service. This was named by a concerning two- thirds of respondents. Interestingly enough, in the 2017 survey, 52 per- cent of responding MSPs said their own lack of expertise for designing and deploying voice solutions was a top barrier. For a sizable chunk of these MSPs, they simply don’t see the dollars. A third of respondents in this year’s sur- vey site as a top barrier the inability to produce enough revenue to overcome the resource and time commitments associated with internal teams selling and managing solutions. Among those that have incorpo- rated a UCaaS offering, the number of competitors and an inability to dif- ferentiate in the market continue to be the top challenges. A sizable number (44 percent) say it’s hard to overcome incumbent carriers’ low-price solutions, and those respondents say they need added value from vendors to differenti- ate themselves in the marketplace. For more than half of MSPs, su- pervising the design and deployment process is seen as a challenge, sug- gesting cloud voice may be more complex than some have anticipated. Respondents say demo and solution at your service: Xaas The Number of UCaaS Solutions in MSP Portfolio Today Source: LANtelligence; Corlea Group S * E Source: McKinsey Leaders Leaders Laggards Laggards 1-2 2-4 4-6 More than 6 66.7% 25% Plans to Increase UCaaS Business Source: LANtelligence; Corlea Group 6-12 months No plans 12-18 months 18-24 months 61.7% 19.2% 14.9% 3 2 26 Channel Vision | March - April, 2019 Serving more than 20,000 locations. Our redundant fiber network is connected to multiple Tier 1 internet providers. Contact us today to learn more! 866-541-5000 Blackfoot.com/Carrier