Mar/Apr 19 - ChannelVision Magazine

OSS stack as a moderate barrier. Only 6 percent dismissed it as “not a barrier at all.” “For a change, service providers in all three regions pretty much agreed on the thrust of the results here,” stated Breznick. Service configuration and activation were the BSS/OSS systems expected to be impacted the most, according to 58 percent of respondents, followed by billing (48 percent), order management (46 percent), CRM (46 percent) and service assurance (40 percent). Perhaps not surprisingly, just less than half of survey participants said their company’s approach to deal- ing with an OSS barrier is to retrofit the exiting OSS stack to handle fiber-based services. Slightly less than one-third, meanwhile, said their strategy was to replace existing sys- tems with a totally new OSS platform. The remaining 20 percent said their company is installing or will install a new OSS stack just for the new fiber- based services. According to Breznick, however, follow-up interviews suggest there is market momentum moving in the direc- tion of installing new OSS stacks for fiber-based services as more fiber gets installed and more services are dis- tributed over it. “It’s kind of both [right now],” said one major North America MSO. “[But] our new systems will take off more next year.” In particular, respondents in- cluded “retrofitting legacy OSS for Zettabytes they see increased around 30 Source: Incognito; Heavy Reading Bots Role in Online World Source: Radware respondents rements Number of Complaints to Data Protection Authorites Under GDPR* 27% 56% INTERNET TRAFFIC 29% GOOD BOTS BAD BOTS Bots represent of internet traffic 0 50 y are much more likely tacks Laggards Leaders Ability to support third- party developers 24 35 ce in an organization’s ability to to cyberattacks, % of respondents they are confident +38 percentage points 4k/8k video VR/AR IoT 51.0% 15.7% 8.5% BSS/OSS Systems Affected by Introduction of New Fiber Services Source: Incognito; Heavy Reading Service configuration and activation Billing Order management CRM Service assurance Resource provisioning Problem management/handling Service quality managemnt Service catalog Other 57.8% 48.1% 46.1% 45.5% 40.3% 33.8% 31.8% 29.2% 22.7% 0.7% 90,000 95,180 0.55 46 Channel Vision | March - April, 2019