ChannelVision Magazine

CORE COMMUNICATIONS BCN recently expanded its South Florida network operations center with a move to the historic Boca Raton Innova - tion Campus. BCN’s growth during the last several years, combined with new staff additions, necessitated the move, said the company. BCN also recently completed a significant build-out of its new 12,000-plus sq. ft. office to accom - modate growth in its operations teams for 2020 and beyond. The Boca Raton Innovation Campus began as an outpost in the late 1960s for IBM and its invention of the personal computer. It is now a state-of-the-art, 1.7-million-square-foot office park that is a magnet for forward thinkers in science and technology. “This latest point of presence is a major milestone for BCN as we enter our 26th year of operating. This state-of-the- art facility is a true testament to the hard work of our entire team,” said Richard M. Boudria, Jr., BCN Chairman and CEO. BCN Expands South Florida Operations Center The Overlooked Network Brownout Problem According to a recent survey sponsored by Netrounds, unexpected and unintentional drops in network quality, also known as network brownouts, are currently neglected by many IT organizations. As much as 60% of network brownouts are not discovered by IT/ network operations, even though 83% of large organizations find that network brownouts are causing serious damage and frustrating employees. e for shareholders (n) refer to 2018, 2023 hare Who Discovers Network Brownouts Source: Netrounds Top Barriers the Channel Experiences in the Cybersecurity Market Source: Untangle IT Channel Reasons to Improve Their CX Source: CompTIA 6.9 36.9 33.6 32.0 +89% 015 2016 2017 2018 ter separation nvested capital oodwill and intangibles) (2.1%,3.9%) ts (4%,3%) 7%,4%) 13%,11%) Smartphones (13%,5%) tphones (27%,23%) (33%, 50%) Business Approaches Taken Source: CompTIA Mostly specializing on a narrow range of vertical industry services and solutions Mostly engaging across a wide range of horizontal services and solutions Evenly split between some vertical specialization and some general horizontal Don’t know Phishing/social engineering Web-based attack General malware Compromised/stolen devices Credential theft Advanced malware/zero day attacks Denial of services SQL injection Account takeover Malicious insider Cross-site scripting Other Source: The Ponemon Institute 53% 50% 39% 37% 29% 29% 29% 21% 19% 16% 12% 3% 0% 10% 20% 30% 40% 50% 60% 14% 5% 42% 39% Never Reported Customers & Employees IT/NetOps Other Budget Constraints #1 Limited solutions knowledge #2 Limited time to research new threats #3 Lack of manpower to monitor and manage security #4 Rogue employees #5 Pricing/margin issues #6 Discoverability of solutions #7 Channel ineffciencies/ logistical issues #8 Top 5 Product Offerings from Channel Partners 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Firewall/ Web Endpoint Instrusion Remote Tools have evolved that require new customer interactions Improve customer retention Competitive advantage Boost profits/drive revenue Younger clients have different preferences Customer preferences for sales/support have changed Customers have a great price transparency 25% 6% Anticipated CAGR of the VoIP equipment market during the period 2018 to 2024, according to Research and Markets. Reduction in call cost for SMEs, especially while making international calls, and availability of internet resources at a cheaper rate continue to be the major driving factors. 42 CHANNEL VISION | March - April, 2020