May/June 19 - ChannelVision Magazine

EMERGENT The new “Digital Orbit” from business information pro- vider IHS Markit reveals the readiness and global busi- ness impact of six transformative technologies, and a survey found that nearly all (87 percent) of companies are adopting at least one transformative technology in their businesses. However, just 26 percent of those surveyed believe appropriate business models are in place to cap- ture the full value from these technologies. Edge Computing Key to IoT Edge computing solutions are key tools that help com- panies grapple with rising data volumes across industries and are critical in allowing companies to gain more control over the data their IoT devices create and in reducing their reliance on (and the costs of) cloud computing, say re- searchers at Business Insider Intelligence. These systems, in turn, are becoming more sought-after, as 40% of com- panies that provide IoT solutions reported that edge com- puting is coming up more in discussion with customers. Businesses Ready for Trans- formative Technologies But … IoT is It Data Networks vs. laaS Seller Reciprocity Source: Avant; Edge Strategi s EXPECTED CHANNEL SALES GROWTH IN 2 YEARS Source: Avant; Edge Strategies 5G large-scale d Source: McKinsey & Com Demand Drivers Source: CompTIA % OF SERVICES ACTIVELY SELLING TODAY vs. PLAN TO SELL IN 2 YEARS Source: Avant; Edge Strategies Significant re Compe In-hou Vendors pushi Horizontal wo Declining margins in oth Importance of Source: CompTIA TOP 2 BOX (NET) Very Importan 75% 40% 38 RISK SCORE laaS Sellers Data Sellers 39% 77% 23% 61% Data w/o laaS Data sellers who also sell laaS laaS sellers who also sell Data laaS w/o Data Data Connectivity SERVICE RANK CHANGE FROM 2018 2019 - +1 -1 - +1 -1 +2 -1 -1 N/A* N/A* UCaaS/CCaaS Voice SD-WAN Office Productivity Colocation SaaS laaS SECaaS Managed loT* 5G* 62% 10% 10% 8% 19% 16% 15% 18% 12% 35% 21% 27% 56% 52% 49% 43% 37% 32% 31% 30% 16% +1 N/A* -1 +1 -1 +2 -1 +2 -2 -1 UCaaS/CCaaS Managed loT* SD-WAN laaS SECaaS SaaS Data connectivity Colocation Office productivity Voice 67% 66% 61% 51% 45% 42% 39% 34% 28% 23% SERVICE RANK CHANGE FROM 2018 2019 *New categories added this year All operators Before 2020 2020-22 2022-25 31 61 8 Source: Avant; Edge Strategies account to obtain realistic Q: Does edge computing – processing data from devices where it’s created rather than in the cloud – come up more with your customers than it did last year? Source: Business Insider Intelligence Digital Orbit readiness scores Source: IHS Markit What do you consider the key starting points respondents 51 24 or Cost of customization/ integration (including staffing) Cost of specific equipment a d main ance for non IP endpoints 31% 14% 8% 38% 15% 29%31% 41% 63% 34% 28% 22% 3% 9% 23% 9%9% 34% 17% 12% d, which service provider +1 -1 +2 -1 +2 -2 -1 laaS SECaaS SaaS Data connectivity Colocation Office p oductivity Voice 51% 45% 42% 39% 34% 28% 23% More often than last year About as often as last year It doesn’t come up Less than last year 40% 32% 25% 4% Artificial intelligence Blockchain Cloud & virtualization loT Ubiquitous video 5G Source: Business Insider Intelligence Digital Orbit readiness scores Source: IHS Markit What do you consider the key starting points of your digital transformation, whether it has started yet or not? Source: Accenture Shifting from a legacy approach to emerging digital technologies. Positioning ourselves for the next generation of partners and customers. Achieving executive buy-in on our digital initiatives. Becoming acknowledged by our customers as a digital brand. We hav not considered what would be a key starting point for digital transformation. Other 59% 47% 34% 22% 6% 1% D In More often than last year About as often as la t year It d esn’t come up Less than las y ar 40% 32% 25% 4% Artificial intelligence Blockchain Cloud & virtualization loT Ubiquitous video 5G How hot are IoT applications and managed IoT? According to channel partners, as hot as SD-WAN and UCaaS. During the next two years, 66% of channel sellers sur- veyed by Avant said they expect their growth to be driven in part by managed IoT ser- vices. This projection correlates with the large number of master agents the added IoT to their service listings in our “2019 Master Agent Directory” starting on page 24. 22 Billion The global number of successful retailer chatbot interactions by 2023, up from an estimated 2.6 billion in 2019, according to Juniper Research. The research also found that chatbots leveraged for customer service have a strong potential to reduce costs, with deployments realizing annual savings for retailers of $439 million globally by 2023, up from just $7 million in 2019.  8 Channel Vision | May - June, 2019