ChannelVision Playbook V6

netcarrier ™ telecom Connect, Collaborate, Communicate Contact your Channel Manager f or more details! 855-nCloud4 • sales@net carrier.c om • AI Voice Command • SMS from DID • Proprietary Mobile App • Voicemail Transcription • and many more... "New UCaaS Features Same Great Support!" - uKee security solutions in four distinct cat- egories: protection of data entering the corporate environment, protection of the mobile environment, traffic inspection and the protection of information in use. With this, Techaisle believes that MSPs will become the preferred source of cloud and mobility security deployment, with 59 percent of SMBs already partnering with one, according to a recent survey. What are the most important capabilities your managed security service provider needs to provide? Security monitoring 54% Event correlation and alerting 52% IDS/IPS 49% SIEM 47% Firewall 35% Threat hunting 32% Packet capture 17% EDR management 12% DFIR 12% Source: AlienVault survey of 1,900 cybersecurity pros “So far, most businesses have relied on internal IT security for layering in security for cloud and mobile environ- ments,” the firm said. “However, relative to midmarket firms, small businesses have limited internal IT security staff and are not currently working with a man- aged service provider capable of manag- ing security needs. But as threat sources continue to rise, both the small and mid- market segments will turn to MSPs.” Farhan Mirza, senior director of infra- structure and engineering at dinCloud, added, “As cyber-attacks continue to become increasingly sophisticated, busi- nesses must ensure they are safe by leveraging the expertise offered by secu- rity focused MSPs. While businesses are taking advantage of various technologies like cloud computing, IoT and mobility, they are increasingly vulnerable to attack vectors that hackers can exploit. In this fast-changing technical landscape, IT teams also have to worry about securing their data on-premises or in the cloud. It is necessary to not only have a com- prehensive security policy in place covering all these areas but also have a monitoring mechanism in place. Partner- ing with MSPs can ensure all their secu- rity needs are properly met.” Incidentally, ShareTracker also found that geographic fragmentation offers some clear growth opportunities for ambitiously growing IoT-focused managed security services within spe- cific markets, such as Los Angeles and St. Louis, where no clear market share leader for security services exists. ConnectWise, a remote monitoring provider, recently added Webroot’s DNS security service to its managed portfolio for partners. Gavin Gamber, vice presi- dent of Channel Sales and Alliances at ConnectWise, explained: “At Con- nectWise, we are dedicated to helping technology solution providers grow their businesses. Together [with technology partners], we can offer MSPs solu- tions that protect against the increasing amount of cybersecurity threats that plague companies every day.” o Cyber Patrol Looking for a competitive differentiator ? KADENCE Ticketing System (KTS) supports customer retention strategies and enables providers to deliver preferential support. KTS Advantages Schedule a demo! 866-877-4373 gokaden e.com Related tickets identify trends Create + track trouble tickets Timer feature for managing SLAs Customer access via portal KPI dash oard and reporting Flexible ticket links + workflows July - August, 2017 | Channel Vision 33 22 THE CHANNEL MANAGER’S PLAYBOOK