WELCOME to the Inaugural CVAI Awards As AI steadily advances, countless new solutions are coming to market as organizations across all industries move beyond pilots to scale full deployments. Much of this rapidly paced progress is driven by channel partners, who work behind the scenes to educate customers and guide implementations. To help chronicle the surge in advancements and adoption, ChannelVision has launched its annual CVAI Awards, which recognize the critical role the channel community plays in expanding AI and driving business transformation. This new program spans several high-demand areas including AI leadership, AI enablement, customer experience, cybersecurity, channel management, AIoT and unified communications. Congratulations go to all of this year’s winners. AWARDs WINNER
2026 CVAI AWARDS | CHANNELVISION AI LEADERSHIP AWARDS AI Innovation AireSpring AireSpring’s AIreCONTROL IT Service Management Platform was built specifically to address the challenges of multi-vendor global connectivity and redefine how enterprises monitor, manage and optimize global networks. Introduced in 2023 and expanded in 2025, the platform combines AIOps, machine learning and real-time telemetry correlation to create an intelligent ecosystem that automates complex network management across 190-plus countries and 265-plus carriers. Its ability to learn, predict and act across diverse infrastructures raises the bar for telecom-grade AI platform innovation. By fusing automation, analytics and human expertise, AIreCONTROL transforms traditional NOC operations into an intelligent, self-optimizing system. CieloVision CieloVision is an AI-powered spatial intelligence platform that’s designed to transform existing security cameras into real-time operational and revenue insight. The platform continuously interprets live visual data, analyzing presence, movement, dwell patterns and contextual signals in real time to identify operational inefficiencies, customer flow challenges and revenue-impacting conditions as they emerge. Integration with the Samsung VXT digital signage platform means CieloVision can automatically adapt menus, promotions or messaging based on present conditions. This closed-loop connection can enhance operational awareness by triggering immediate staffing or process adjustments, while intelligent signage can influence customer purchasing decisions. Designed for environments such as family entertainment centers, retail and quick-service restaurants, the platform will be generally available in 2026 through Samsung’s PIRS marketplace. Granite Telecommunications Granite AI Invoice Analyzer brings AI-powered intelligence to AccessExpress, Granite’s carrier-neutral platform that enables businesses to compare, customize and order network solutions across multiple providers. AI Invoice Analyzer introduces AI to the network sourcing and quoting experience. The self-service quote tool allows customers to upload existing telecom invoices and generate competitive, real-time quotes. Automating data extraction and analysis from structured and unstructured invoices helps remove friction from sourcing workflows while improving accuracy and consistency. The self-service approach also helps accelerate sourcing cycles while reducing reliance on manual review and back-and-forth communication. AI Invoice Analyzer turns invoices into actionable intelligence that identifies opportunities for lower-cost, higher-speed or more flexible connectivity. At launch, it supports broadband, dedicated internet access and Starlink, with additional connectivity options in development. Palomarr Palomarr is a procurement-as-a-service platform that makes enterprise software procurement free for buyers. At its core is AIpowered search that matches a company’s business needs against a proprietary database of vendor capabilities, features and market positioning to deliver personalized recommendations in seconds. In January, the company launched Palomarr Insights, featuring Palomarr Orbit, an interactive supplier visualization that maps vendors onto concentric rings, focusing users toward best-fit matches. Via the Orbit Shift feature, users describe their requirements, and AI re-ranks the chart in real time. As matches sharpen and surface with labels, non-matches fade into the background, and the rings re-center around a personalized cluster, transforming a static industry chart into a dynamic tool built around the user’s needs. Procure IT The Procure IT Managed Intelligence Platform is an AI-driven SaaS solution designed to transform how mid-market and enterprise organizations—and the channel partners who support them—optimize, procure and manage complex IT environments. Its key innovation lies in how AI is applied as an embedded intelligence layer across the entire IT lifecycle. Key differentiators include Procure IT’s AI Virtual Assistant to surface insights, track optimization opportunities and monitor progress over time; private LLMs for accurate extraction and interpretation of vendor contracts; and deep visibility into obligations, renewal risk and supplier performance at scale. The platform supports the full IT stack including cloud and SaaS, network and connectivity, security, collaboration services and more.
2026 CVAI AWARDS | CHANNELVISION Yubox Oxygen Inteligente (Smart Oxygen) is Yubox’s AI-powered dissolved oxygen (DO) forecasting system for sustainable aquaculture operations that turns existing IoT infrastructure into a predictive decision layer. Designed for shrimp farms where oxygen drops can trigger rapid stress and mass mortality, the solution produces up to 10 hours of DO prediction using deep-learning architectures (CNN + LSTM) trained on thousands of hours of real production data. The model ingests multi-variable signals—including DO/ temperature, pH, turbidity, biological activity indicators and local weather conditions—to generate forward-looking oxygen curves and actionable risk alerts. It runs on Yubox’s cloud analytics stack, streaming real-time sensor telemetry via LoRaWAN from pond environments and delivering predictions through a visual dashboard and mobile/email notifications. AI Automation Crexendo Crexendo’s AI-enhanced NetSapiens cloud business communications platform is designed to help teams improve efficiencies and get more out of calls and meetings. With NetSapiens AI Call Summaries, the AI transcribes and summarizes recorded calls, including speaker labels, timestamps, sentiment analysis and more, to eliminate manual notetaking, improve documentation and assist in customer service and agent performance evaluation. Similarly, with AI Meeting Summaries, the AI listens to recorded audio and video meetings to automatically generate transcripts and deliver smart summaries with key points, speaker breakdowns, tone analysis and more. In addition, Voice AI Studio leverages website content to create customized on-hold and auto-attendant messages complete with royalty-free music and voice options. Netverge Built for MSPs, Netverge combines agentic AI, advanced observability and intelligent automation in a single platform that’s designed to turn reactive support into proactive, intelligent operations. The heart of the platform is the Agentic AI and Triage Engine which uses coordinated collector, diagnostic and troubleshooting agents to collect telemetry, analyze live data and either resolve or escalate issues automatically. The triage system filters alerts contextually, allowing engineers to focus only on issues that matter. In addition, with Netverge’s Intelligent Support Engine, service desk tickets are automatically classified, routed and correlated into organized workflows that learn and improve over time. Further, Vergepoint on-site diagnostic devices offer four-way monitoring to provide complete visibility from edge to cloud, pinpointing problems within seconds. AI Agents Crexendo CAIRO, Crexendo’s AI Receptionist and Orchestrator, is designed to deliver 24/7 call coverage with a natural voice, understand caller intent, and route and escalate calls intelligently. It combines conversational AI, voice automation and internal business knowledge to resolve requests, reduce call handling time, and elevate the caller’s experience. Business benefits include automated appointment scheduling with calendar integration (Microsoft 365, Google Calendar), multilingual caller support, and increased visibility with traffic analytics and actionable insights. CAIRO can be trained via website, FAQs and uploaded documents, with improved accuracy from customizable training and knowledge updates. Intent-based call handling and routing controls, along with rogue spam/abuse handling help ensure security and reliability. CAIRO also features prebuilt agent flows for quick setup as well as built-in handoff and workflow scheduling. National Retail Solutions (NRS) Sammy, deployed by NRS, isn’t just a chatbot; it’s a comprehensive AI agent ecosystem designed to act as a unified workforce. While many bots handle only simple FAQs, Sammy operates across three verticals: external support, internal sales and merchant operations. Sammy Care offers external support and reduces ticket volume by instantly resolving merchant technical issues, while Sammy Sales assists regional account managers by retrieving complex data in seconds during live sales calls. In addition, Sammy App assists merchant operations by embedding into the merchant’s mobile app to provide 24/7 business coaching and support. The versatile agent has helped NRS offload thousands of support hours while empowering the sales channel with instant knowledge to create a faster, more resilient organization.
2026 CVAI AWARDS | CHANNELVISION AI Business Transformation AireSpring The AIreCONTROL IT Service Management Platform is the centerpiece of AireSpring’s digital transformation strategy, reshaping how the company delivers managed connectivity and IT services worldwide. Released in 2023 and fully integrated across AireSpring’s operations by mid-2024, AireCONTROL uses AI and AIOps to automate network monitoring, reduce support costs, and deliver faster, data-driven customer experiences. Its implementation has transformed AireSpring’s operations from traditional network management to intelligent service automation and aligned people, processes and platforms under a unified, self-optimizing ecosystem. By leveraging AIOps and predictive analytics, AireCONTROL has helped transform AireSpring’s operational efficiency, customer experience, employee productivity, data-driven decision-making and revenue enablement. Advizex Advizex offers AI expertise to help organizations design, deploy and operate AI solutions in real-world environments. It combines technical depth with strategic guidance to support every phase of the AI lifecycle. By enabling centralized data platforms and strong data governance practices, Advizex ensures customers can generate accurate insights and sustain AI performance over time. Advizex’s teams integrate generative AI, machine learning and predictive analytics into existing systems through secure, production-ready architectures. AI/ML Ops frameworks and operational playbooks streamline model deployment, monitoring and optimization while maintaining enterprise requirements for security, compliance, scalability and resiliency. AI solutions are designed to leverage capabilities without unnecessary complexity. Advizex’s expertise spans infrastructure, data platforms, networking, cybersecurity and cloud services, enabling AI initiatives to operate as part of a unified IT ecosystem. Clarus Resolve is TDM’s AI-powered platform built specifically for business technology and telecom sales teams. As technology sales grow more complex, Resolve gives teams instant access to the information and help they need via AI-powered digital teammates, which automatically handle routine questions and tasks as well as provide instant answers to common requests like pricing, service availability, configurations, order status, promotions and training. Resolve connects easily to tools like Salesforce, ServiceNow, CRMs, PRMs and enablement platforms, bringing them together into a simple, intelligent experience. It’s designed to help grow your channel by identifying new opportunities and matching them with partners based on product, location and expertise. By combining AI automation with real-world industry expertise, Resolve helps scale sales support and channel operations without slowing deals down. National Retail Solutions (NRS) NRS built Compas, a self-service signup application driven by AI, to guide customers through the complex selection of equipment and service plans. The AI offers intelligent guidance by analyzing customer inputs to recommend the correct hardware and plan bundles, preventing incompatibility errors. It also streamlines identity and credit verification steps, allowing customers to go from interested to transacting without waiting for a sales rep. By removing the friction of manual entry during customer onboarding, Compas has accelerated NRS’ time-to-revenue and allowed its human sales team to focus on highvalue relationships rather than data entry. Best AI Implementation AireSpring AireSpring’s AIreCONTROL IT Service Management Platform represents a transformative AI-driven approach to managing complex enterprise networks. First released in 2023 and significantly enhanced in 2025 with the launch of AIreCONTROL 2.0, the platform integrates AIOps, AI automation and real-time analytics to deliver end-to-end visibility, predictive insights and faster incident resolution for multi-vendor, multi-carrier environments. By embedding AIOps and AI-driven automation into every stage of network and service management, the platform is changing how enterprises monitor, maintain and optimize global connectivity. AIreCONTROL delivers tangible business outcomes through intelligent automation, operational efficiency and support via Tier 3 engineering AIrePOD teams of certified experts on call 24/7.
2026 CVAI AWARDS | CHANNELVISION AI ENABLEMENT Scalability and Futureproofing CommandLink CommandLink is positioning itself as a new breed of network service for AI-native enterprises. Its near-term vision is to leverage AI to predict circuit degradation before it happens, dynamically reroute traffic to avoid outages and trigger multivendor coordination without human input. As its AI evolves to transform network management from reactive to autonomous orchestration, CommandLink already monitors every circuit for uptime, latency, packet loss, CPU and memory, issuing only relevant alerts based on service type, time of day or business impact. Other features include outage auto-reboots via managed PDUs, faulted carrier engagement via API or agentic AI, AI-driven ticket history, live telemetry and global data for context and precision, and quick escalation to engineer intervention. AI ADVISORY AI Expertise Advizex Advizex offers AI expertise to help organizations design, deploy and operate AI solutions in real-world environments. It combines technical depth with strategic guidance to support every phase of the AI lifecycle. By enabling centralized data platforms and strong data governance practices, Advizex ensures customers can generate accurate insights and sustain AI performance over time. Advizex’s teams integrate generative AI, machine learning and predictive analytics into existing systems through secure, production-ready architectures. AI/ML Ops frameworks and operational playbooks streamline model deployment, monitoring and optimization while maintaining enterprise requirements for security, compliance, scalability and resiliency. AI solutions are designed to leverage capabilities without unnecessary complexity. Advizex’s expertise spans infrastructure, data platforms, networking, cybersecurity and cloud services, enabling AI initiatives to operate as part of a unified IT ecosystem. Telarus The breadth and depth of AI resources and leadership available to Telarus advisors at no cost has distinguished the TSD in the technology services space. Under the leadership of Sam Nelson, VP of Advanced Solutions – AI, Telarus helps advisors stay on top of AI trends, advancements and oversight via inhouse articles, e-books and sales-enablement assets, in addition to customized training via Telarus University courses, AI summits, bootcamps, workshops and weekly webinars. In addition, advisors receive guidance via vetted AI supplier recommendations, advanced AI expertise, and sales support from the Telarus sales engineering team. Telarus’ commitment to AI expertise includes more than 50 AI certifications across the team to help advisors understand, adopt and implement AI solutions with confidence. Delivering AI Outcomes BuzzTheory As B2B buyers shift to AI-assisted research, most company websites aren’t structured to be understood or recommended by AI systems. AI RevX is designed to boost visibility by identifying and fixing the revenue signals AI relies on to evaluate and endorse vendors. It analyzes how AI interprets a website at the site and page levels, assigning a quantifiable AI Revenue Readiness score. The assessment also integrates search intelligence, including AI search performance analysis, competitive comparison and a technical/ SEO audit. Based on the findings, AI RevX delivers a prioritized AI Revenue Signals Plan organized into quick wins, short-term structural improvements and longer-term strategic investments. AI RevX is designed to align marketing, credibility and AI visibility at a time when discovery, evaluation trust and purchasing are becoming machine-mediated.
2026 CVAI AWARDS | CHANNELVISION Telarus Telarus provides its advisors with a well-rounded suite of AI tools, resources and expert guidance, empowering them to map out clear AI initiatives and achieve measurable ROI. Notable resources that have helped advisors successfully drive AI adoption, develop customized strategies for diverse business needs, and deliver impactful outcomes for their clients include Telarus University courses like AI Essentials and Conversational AI, the customizable “Why AI Now” pitch deck, and the SolutionVue AI Quick Solutions Assessment Tool, which helps identify critical technology gaps to ensure the delivery of tailored AI recommendations aligned with customer needs. Advisors can also leverage a foundational and customizable AI Adoption Roadmap to create client-specific, strategic AI journeys. Supplier Vetting and Recommendations Telarus Telarus has streamlined vendor selection and built a robust, innovative AI-focused supplier portfolio by leveraging industry insight, supplier partnerships and expert guidance. This collaborative approach helps ensure advisors have access to advanced AI technologies and the resources to meet diverse and evolving customer needs. The framework is supported by three specialized Telarus teams. The Advanced Solutions Team harnesses its relationships with supplier leadership to identify market trends and emerging technologies, prioritizing filling portfolio gaps with solutions like AI-driven UCaaS, CCaaS and cybersecurity. The Supplier Management Team focuses on supplier vetting and onboarding, negotiating favorable terms, collaborating on marketing strategies, and facilitating operational support. The Sales Engineering Team offers supplier-agnostic expertise, helping advisors navigate AI technologies with confidence to meet customer-specific needs. CONTACT CENTER/CX AI Agentic Conversational Self-Service GoTo The GoTo Connect AI Receptionist transforms SMB customer service via autonomous, intelligent call handling. Launched in March 2025, this AI-powered solution is designed to eliminate wait times, reduce operational costs and ensure every caller receives immediate, accurate assistance, during business hours or after closing. The solution’s self-service configuration model features a natural language setup that allows business owners to describe scenarios in plain English, with the AI handling the rest. The practical design enables deployment of intelligent call routing, comprehensive FAQ responses, knowledge-based answers and information capture within minutes. In addition, the AI Receptionist offers transparent performance analytics through real-time dashboards and call-level granularity, business system integration, and features six languages (English, Spanish, French, Portuguese, German, Italian) with regional accent options. Sharpen Sharpen’s agentic conversational self-service offers a shift from rigid IVRs to autonomous digital “teammates.” Powered by the native integration of ElevenLabs’ conversational AI, the technology enables businesses to deploy voice and text agents that handle customer interactions end-to-end. Unlike script-following chatbots, Sharpen’s agentic AI uses LLMs to reason, execute multi-step workflows and maintain human-like dialogue via emotionally intelligent voice interactions. The “human-first” design prioritizes Usable AI that offers auto-summarization and real-time recaps when human hand-off occurs. The technology offers ultra-low latency and a 99.999% uptime guarantee. It’s one of the first CCaaS platforms to embed agentic AI directly into the orchestration layer. In addition, built-in automated redaction of PII/PHI (names, credit cards, etc.) ensures compliance (PCI, HIPAA) is maintained during autonomous AI interactions. Quality Monitoring Integrated Financial Technologies (IFT) IFT’s AI-supported Ignite management platform helps its “smartsourcing” contact center agents monitor quality assurance and deliver granular reports on agent performance, using AI-based speech recognition and sentiment analysis technology. The AI-powered tools evaluate vocal patterns during customer communications, recognizing when interactions become strained or emotional. It also reports on elements like how long calls last and which were dropped or transferred to help create an overall picture for business owners that can be leveraged to assess agent performance. For outsourced projects (IFT’s area of expertise), Ignite validates that smartsourced agents are meeting contract-dictated specifications. AI-based quality assurance can evaluate a larger breadth of interactions much more quickly than manual review of call performance metrics as well as identify datapoints that may impact the bottom line.
2026 CVAI AWARDS | CHANNELVISION CYBERSECURITY AI-Powered SOC AgileBlue AgileBlue is an AI-powered SOC built for mid-sized, regulated organizations. Launched in 2020, it detects, investigates and auto-responds to threats across endpoints, cloud and network with speed, precision and human support. AgileBlue’s proprietary Sapphire AI automates 90 percent of L1 and L2 triage, cuts false positives by 70 percent and quickly responds to real threats, while its U.S.-based SOC team proactively monitors, communicates and acts to provide answers. The unified platform brings together eight security modules, including SIM, XDR, SOAR, vulnerability scanning and risk scoring to simplify the stack and close visibility gaps. Mid-market focused, AgileBlue offers enterprise-grade protection and proactive resilience across health care, finance, government and manufacturing. Conifers.ai The AI-native CognitiveSOC platform from Conifers.ai acts as a force multiplier for SOC teams, empowering them to tackle complex, multi-tier security incidents with speed, accuracy and confidence at scale. The platform continuously ingests an organization’s stream of security incidents and, in conjunction with institutional knowledge (risk tolerance, assets, historical behavior and patterns) provides deep, contextual investigations. Its agentic architecture leverages multiple AI techniques to generate contextaware responses that align with an organization’s unique environment. Every model is pre-trained on specific security uses cases, then fine-tuned for each customer. Conifers integrates seamlessly with existing incident management systems, and its staged implementation framework allows for a gradual rollout, human validation and feedback at every step. Its MSSP program features predictable pricing, white-glove onboarding, and dedicated success frameworks. Threat Detection/Prevention Picus Security Released last October, AI-powered breach and attack simulation (BAS) from Picus Security continuously tests real-world attacker techniques across networks, clouds and endpoints. Using intelligent automation, Picus safely emulates malware, exploits, lateral movement and full attack paths to measure how defenses perform in live environments. The platform highlights control gaps, maps results to MITRE ATT&CK and provides clear, actionable fixes before threats materialize. The AI-driven simulation engine is powered by Picus’ Numi AI, a genAI-based virtual security analyst and security-tuned domain-specific language model. AI BAS is designed to work alongside the entire Picus Security Validation Platform to measure real exploitability, correlate siloed findings and reveal the small fraction of exposures that truly matter, enabling teams to focus on exploitable vulnerabilities, slash remediation backlog and quickly close critical gaps. CHANNEL MANAGEMENT Next-Gen Partner Relationship Management (PRM) Coder Last year, Coder launched its Solution Partner Program to enable integrators, consultants and service providers to build repeatable, secure development-environment solutions on top of Coder’s platform. However, manually managing partner pipelines created friction, inconsistent follow-up, and stalled or lost opportunities, so Coder replaced this legacy motion with Introw, a next-gen, automated PRM that gives partners real-time visibility into deal status, removes the need for manual outreach, and enables Coder to engage partners consistently throughout the sales lifecycle. In addition to real-time CRM integration and advanced co-selling intelligence via Crossbeam integration, Coder made the program AI-native by giving partners access to Blink, its agent framework, for real-time sales and technical enablement. The positive results have raised the bar for visibility, partner experience, and co-selling execution.
2026 CVAI AWARDS | CHANNELVISION AI-Powered Quoting Granite Telecommunications Granite AI Invoice Analyzer brings AI-powered intelligence to AccessExpress, Granite’s carrier-neutral platform that enables businesses to compare, customize and order network solutions across multiple providers. AI Invoice Analyzer introduces AI to the network sourcing and quoting experience. The self-service quote tool allows customers to upload existing telecom invoices and generate competitive, real-time quotes. Automating data extraction and analysis from structured and unstructured invoices helps remove friction from sourcing workflows while improving accuracy and consistency. The self-service approach also helps accelerate sourcing cycles while reducing reliance on manual review and back-and-forth communication. AI Invoice Analyzer turns invoices into actionable intelligence that identifies opportunities for lower-cost, higher-speed or more flexible connectivity. At launch, it supports broadband, dedicated internet access and Starlink, with additional connectivity options in development. AIoT Smart Infrastructure CommandLink Global infrastructure provider CommandLink unifies connectivity, security, voice and AI into one intelligent platform. It leverages AI to monitor every circuit for uptime, latency, packet loss, CPU and memory, sending only relevant alerts based on service type, time of day or business impact. If there’s an outage, it’ll check the power grid via API. If power’s down, it’ll auto-reboot via managed PDUs. If carriers are at fault, the CommandLink system is designed to engage them instantly via API or agentic AI. In addition, that AI pulls ticket history, live telemetry and global data for context and precision. And, within 10 minutes, a tier-3 engineer takes over. Edge AI Panasonic Connect TOUGHBOOK devices are designed to withstand the rigors of work in remote, rural and demanding environments, offer users across the public and enterprise sectors reliable, secure and intelligent computing on the edge in a laptop, tablet or 2-in-1 that functions wherever their jobs take them. This innovation supports AI at the edge in multiple ways. For example, TOUGHBOOK 40 and G2 units provide on-device, edge AI processing. With dedicated chip hardware and neural processing units (NPU) designed to accelerate AI-driven tasks and AI application performance, and AI-enhanced computing components such as the TOUGHBOOK 40’s microphone array with AI-based noise reduction, TOUGHBOOK enables real-time data analysis, quick decision-making, smart collaboration, and increased security at the edge. UNIFIED COMMUNICATIONS Meeting and Collaboration Intelligence Owl Labs Rooted in robotics, Owl Labs leverages AI across its products to deliver intelligent, adaptive meeting experiences. The Meeting Owl 4+ is the company’s AI-powered, all-in-one video conferencing solution that helps teams transition between in-person, remote and hybrid work. In addition to cutting-edge camera, speaker and smart microphone functionality, the Meeting Owl 4+ is powered by the Owl Intelligence System, which continuously evolves via over-the-air updates to refine AI-driven face detection, motion tracking and sound analysis. The Nest, part of the Owl 360 Services offering, also provides AI-enabled fleet management and analytics with real-time health monitoring, remote diagnostics and comprehensive insights. TAA compliance, Cyber Essentials Plus certification and Microsoft Teams certification ensure enterprise-grade security and smooth Teams integration.
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