75 2024 DIRECTORY | CHANNELVISION Most MSPs leave customers tied to a certain technology ecosystem for the life of a contract, even if the customer encounters bug issues, finds features are no longer congruent with need or experiences some type of conflict. At Halo Global, one thing that sets it apart is being truly vendor agnostic. “We’re that vendor that extends agnostic support for multiple solutions,” said company CEO, Darren Carlson. “As customers contact us, they should know that they’ll never be stuck with one particular company. We’d never allow that to happen.” In other words, it is always possible to migrate to another platform or product within the Halo partner portfolio. Halo Global is a managed services provider for SD-WAN, SSE (security service edge) and SASE (secure access service edge) services. The company provides deployment, engineering, support and other professional services to streamline migration, then extends 24x7 post-rollout options including carrier circuit management and aggregation. Halo Global’s personalized approach is epitomized in Halo’s Technology Assurance Guarantee. With this resolution, Halo promises to be a hedge against technology change over time. Because the circumstances surrounding services may fluctuate, and often at a rapid pace, Halo supports customer agility in the face of landscape shifts, making changes to customer technology stacks with no repercussions whatsoever. With multiple vendor partners, Halo‘s Technology Assurance Guarantee to end user customers frees them up for other tasks while also increasing their agility. After all, it can be difficult for customers to prepare for changes to technology over time. Halo allows clients to be more reactive and do so without realizing severe consequences. This factor can be clutch for the firm whose needs constantly change. Despite targeting some standout verticals – among them healthcare, M&A-heavy industries, retail, hospitality and private equity firms – Carlson sees the need for this kind of flexibility as almost universal. “Really, every business vertical can use this,” said Carlson. “There’s not any particular area of business that doesn’t benefit from these types of solutions and support.” Then there’s the benefits for partners: improving service coverage to provide an “insurance policy” for commissions when the technology shifts without risk of losing the account. Another differentiator has been Halo Global’s support model. The company extends differentiated support by assigning a team of dedicated, specialized representatives approaching problems from an architecture, engineering and support scope. In that respect, customers can deal with the same person(s) who are experienced with their own particular network and its unique potential pitfalls. “You’re not just getting some frontline person that doesn’t know your environment,” said Carlson. “If you don’t have that, then it makes getting things resolved take a whole lot longer.” Another area of strength for Halo Global is the depth of its provider partner roster. Netskope, for example, never had a partner prior to entering into an agreement with Halo. In this instance, the MSP was able to deploy its platform to expedite customer onboarding and provide access to technology to streamline infrastructure. Netskope is recognized as a key partner in Halo Global’s network, adding value to its diverse range of solutions. Consistent with their vendor-agnostic approach, Halo Global engages with multiple partners to ensure the delivery of comprehensive and effective services. “Netskope was all direct-toconsumer selling,” said Carlson. “This partnership now lets us commission partners with customers so they can bring it directly through us or sign a direct agreement with us as a partner. Now we can sell to the customer. We buy the licenses from Netskope, then commission the channel on those sales. Now, they can get paid.” Unlike other providers that operate in the channel community, Halo does not make partners wait to receive commission from purchases made. And, as it transitions to the new year, it has lofty expectations for those trends to continue. “You can expect to see continued focus on bringing today’s best-ofbreed networking and security solutions to the market,” said Carlson, “Those are assets delivered right to the channel community.” o For more information on Halo Global, visit www.haloglobal.com or call (855) 755-HALO. By Brady Hicks Halo Global CEO, Darren Carlson Halo Global Brings Vendor-Agnostic Approach to Managed Services
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