2024 DIRECTORY | CHANNELVISION 77 By relying on Granite Channels, partners and customers truly can have it their way. Granite was established by CEO Rob Hale in Quincy, Massachusetts, in 2002, with 17 employees. Today, it has 2,375. The company delivers services to organizations that span thousands of geographic miles. Its portfolio of voice, data, internet, wireless, video and secure network field services blanket the U.S. and Canada. Customers include more than 85 of the Fortune 100 companies, and Granite also services 73 percent of American retail. Of course, casting such a wide net means the needs it addresses will greatly vary. Granite offers customizable, scalable offerings to meet network and service constraints, unlock asset potential and adjust to changing demands. “It really doesn’t matter what provider you have,” said Granite channel sales program manager, Cayce Wegman. “Our products and services can be customizable to the client. We’re not talking about a standard, one-size-fits-all approach like with other companies.” It’s about being one provider for all solutions. It’s about “SIMplicity” in the form of: “One Company. One Bill. One Point of Contact.” Granite’s single pane-of-glass view into inventory activity, billing and other complex areas helps to equip clients to better roll out new technology, bolster efficiency, reduce cost and, ultimately, transform network services. “We can put everything on one bill,” continued Wegman. “This provides a consolidated view of services and management from a single pane of glass. That’s a huge value proposition.” With its one-stop-shop approach to the platform, Granite is better positioned to help users concentrate on other critical areas of operation. This reduces confusion by offering a single point of contact and whiteglove customer experience for all of the services that it provides. “That,” said Wegman, “is our Granite advantage. There’s no confusion about who you need to call for what, and customer service is available, 24 hours a day.” And with Granite’s recent $26 million investment in technology innovation, its edge grows daily. Edgeboot, for example, offers a wireless device that makes use of NOC technology to support virtual reboots. Clients can remotely reset critical hardware for virtual provisioning and troubleshooting. Plus, with patent-pending AI, it offers features for using wireless connectivity to manage on-site power, access device controls and design AIops automation. Another service of note is Greenix. This offering takes a hands-on approach to managing field services, whether for cabling projects, phone switches or extensive rollouts. Greenix supports the time-sensitive processes needed to speed and streamline services. Regardless, partners never have to go far to find the solutions that they need. With the deep resources that it has poured into the Granite Channels program, Granite is able to support individualized needs by offering the right products and services. This allows it to make decisions based on the best interests of its partners. And with new promotional opportunities seemingly surfacing by the day, Granite Telecommunications is poised to better support future development. “As far as Granite Channels goes, we’ve never not paid a partner,” smiled Wegman. “We’ve never even been late. Our commission is recurring revenue on a monthly basis. That’s a pretty great incentive from a partner perspective.” After all, “Our partners’ success is Granite Channels success,” said vice president of channels Charlie Pagliazzo. “We will continue our commitment to the partner experience. Partners first.” With $1.85 billion in annual revenue – making 20 years of hitting at least $50 million in sales growth – and no corporate debt, Granite is preparing to shift to its newly renovated headquarters in 2024. And by making use of its extensive roster of provider partnerships, proprietary IP network and experience handling more than 700,000 far-flung locations, Granite is well-equipped to handle whatever may come its way in the future. o For more information on Granite Telecommunications, visit www.granitenet.com or call (877) 884-5200. To learn, “Why Granite?”, check out the company’s recent CV TV interview at CVxEXPO23, available on www. channelvisionmag.com. By Brady Hicks Granite channel sales program manager, Cayce Wegman Granite Telecommunications Offers a Unique Proposition to the Partner and Customer
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