other products that are cheaper, faster and more reliable – and this is another area where NHC excels. NHC offers all types of POTS alternatives including traditional LEC, cable companies, wireless POTS and its own newVoice business lines. “We can all agree that copper and TDM switching is going away. The variable is the timing and speed of the migrations” Fabbricatore said. “Local exchange carriers are challenged to maintain TDM central office switching – much of the equipment is more than 40 years old, and it’s difficult to find parts and technicians to keep them working. Outside of the CO, LECs have long since converted to IP to run their networks. Likewise, LECs want to convert their copper infrastructure to fiber, wireless or short hall copper runs backed by fiber to reduce line failures and maintenance costs.” According to Fabbricatore, most – if not all – TDM switching will be decommissioned during the next five years, and copper lines will be reduced to cut costs and meet the needs for increased bandwidth at the local loop. “LECs will achieve a forced migration away from copper and TDM through rate increases and decommissioning of service,” Fabbricatore added. “Our team at NHC has extensive expertise with copper migration, and we can help to identify target customers in need of a migration and help them switch to alternative solutions – when they are ready, and at their pace. NHC is committed to help our customers and partners manage the present and migrate to the future of connectivity.” Full Speed Ahead with AI Organizations across all industries are accelerating AI adoption and starting to plan for agentic deployments. According to a recent McKinsey survey, 92 percent of businesses expect to increase their AI investment during the next three years. NHC is well ahead of the curve with AI, and in a strong position to benefit – both from the emerging market and from new technologies that are helping save time and tackle complex challenges. “AI requires huge amounts of electricity and loads of bandwidth – and that is very good news for our channel,” Fabbricatore said. “AI will provide even more incentive for businesses to increase their bandwidth, as they look to support new AI applications.” The team at NHC is also experimenting with platforms such as ChatGPT and CoPilot, as they look to streamline in-house workflows and serve partners more effectively. “We are actively looking for ways to integrate AI into our systems, but we’re doing it carefully and responsibility – taking security considerations into account and training users to effectively handle AI,” explained Fabbricatore. “We will continue to do more of this in 2025.” Supporting Partner Growth NHC makes it a point to proactively hire new talent to support its expanding operations and will continue to do so this year as the company expects to process more orders and take on more projects. “Whenever we anticipate an increase in sales, we always add to our project management, provisioning and repair teams to scale efficiently and accommodate customer and partner needs,” Fabbricatore said. “Insufficient support resources can negatively impact customer and partner experiences. We will not let that happen, so we are strategically adding coverage where it’s necessary. This has been our approach since day one.” NHC is also working closely with its existing partner base to help them navigate the changing technology landscape and set them up for success. “We want our partners to feel comfortable leaning on us for support,” Fabbricatore said. “This is an exciting time to be a part of the channel, and we want to see our partners thrive. So, this year, we will be doing even more to position our partners for success and help them capitalize on trends and opportunities around areas such as AI, wireless internet access, network and the Intelligent Edge.” o NHC is THE Diamond Sponsor of CVxEXPO 25, taking place Nov. 3-5 in Glendale, Ariz. You can also catch Doug Fabbricatore at ITEXPO, where he will participate in a panel of CEO’s titled “How Leading Connectivity MSPs are Taking Share.” 39 JANUARY - FEBRUARY 2025 | CHANNELVISION Traditional LEC POTS Cable Co. POTS NHC has long-term wholesale relationships with all the major LECS for traditional POTS service. NHC works closely with the largest cable service providers. Cable is cheaper than LEC POTS, and comes with battery backup for FLS compliance. Pros • Can assume as-is • Long-term LEC contracts • NFPA Rule 72 compliant Pros • Affordable rates/ usage plans • NFPA Rule 72 compliant • Feature-rich Cons • Reliant on the LEC • Infrastructure is hard to maintain • Rising costs and varying rates Cons • Limited availability • Pricing varies • Limited redundancy nV Business Lines Wireless POTS NHC’s nV family of hosted UCaaS and SIP solutions are cheaper and more featurerich for voice and digital applications. Access multiple voice lines using a battery powered device that connects to any 4G LTE or 5G wireless broadband connection. Pros • Affordable rates and usage plans • Ubiquitous pricing • Fast and easy to install • Portal for TN control and management Pros • Ubiquitous pricing • Built-in redundancy (IP and battery backup) • NFPA Rule 72 compliant • Fast and easy to install Cons • Not compliant with FLS • Requires stable internet source • Limited features • Three line minimum Cons • Requires available LTE signaling • Limited features • Not cost competitive for certain markets • Delays in component sourcing
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