New Horizon Communications (NHC) is obsessed with providing its partners and customers a positive experience with every interaction. The company, which prides itself on being “THE Communications STACK Provider,” packages and delivers an array of technology options that help modern businesses communicate. From single SMB locations to national operations with complex network solutions, NHC delivers customer solutions on a single bill and with a single support path. “What differentiates us?” asked CEO Doug Fabbricatore. “It’s the value we place on our customer and partner relationships. We make every interaction a positive one. NHC’s mission is to provide a high level of service across a broad offering of products and solutions. Our ‘Full Stack’ solution is a product offering which can benefit any customer need at any of the three essential layers of the communications STACK: Network, Overlay and Managed service. NHC believes that its customers and partners continue to choose the company because they trust in the value NHC provides. Whether that benefit comes from application and service integration, unique STACKable technology options or a personalized touch, NHC’s posture hinges on: • Service Delivery – NHC realizes that you never get a second chance at a first impression, so its commitment to a smooth and efficient onboarding process is priority one. • Project Management - NHC assigns in-house, dedicated project managers to all orders to ensure complex contracts with multiple demands are handled with focus and great care. • Lifetime Support – There is no expiration date on NHC’s commitment to its customers. Customers have access to 24x7 domestic support teams as long as they’re a customer. “We’re not transactional in our relationship approach,” said Fabbricatore. “Our relationship strategy isn’t looking at the three or five-year contract terms, but rather the bigger picture. We’re in it for the long-haul: 10, 20, 30-year relationships. Customers and partners stay with us because they trust our approach. Having a long term plan retains a greater lifetime value for the partner and offers the customer a path to grow their technology as business needs change.” That trust, of course, was not born overnight. Since 2002, NHC has been at the forefront of innovation and new technology development, whether UC, SIP, VoIP, SD WAN, managed services, security or any number of other growing areas, including the cloud. NHC has a broad base of loyal customers who have stayed with NHC and “evolved their Stack” in the NHC product line as opposed to switching providers for the next technologies. “The greatest industry trend has been moving network services to the cloud,” noted Fabbricatore. “We see continued acceleration and, more importantly, true adoption. Customers know they must move to the cloud. What we’re seeing is going from acceptance to familiarity to adoption PROFILE NHC Redefines the Partner & Customer Experiences CORE COMMUNICATIONS By Brady Hicks Source: Pulse Source: Omdia; 5G Americas 5G mobile connections (millions) Q2 2019 Asia & Oceania Americas Europe Middle East & Africa Q3 2019 Q4 2019 Q12020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Relationship with end-user Transactional More Involved Complexity Strategic SD WAN Managed Services Unified Communications Multi-location Voice, Data, Internet Co-Location DR & Mitigation Hosted PBX SIP Ethernet Private Line Strategic Relationship With Customer DIA Broadband PRI POTs 26% 4-5 2-3 59% They’re centralized in one security hub 50 100 150 200 250 300 350 400 450 500 NHC CEO Doug Fabbricatore 76 CHANNELV ISION | MARCH - APRIL 2022