68 2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION SmartCIC A SmartCIC customer experienced a major incident at its site in Poland, and urgently required a rapid 4G kit. Within 40 minutes, SmartCIC had a kit prepped, packed and with its logistics provider. It also secured a field engineer within 30 minutes, and by 12:30 the next day, the essential hardware was delivered. This is a standard, natural reflex for the SmartCIC team. SmartCIC is at the forefront of #FWA technology, providing solutions that use mobile network capacity. SmartCIC helps service providers to simplify the delivery of new technologies and solve networking challenges to enable them to benefit from intelligent and trusted connectivity, field services and consultancy. With an intelligence-driven model, SmartCIC helps MSPs to make precise decisions about connectivity and accelerate network rollouts across a local and international footprint. Solutions Express (SolEx) SolEx believes its success is dependent on its partners’ satisfaction of working with it. The SolEx team knows that success can be claimed only when all parties work harmoniously together, and that means keeping things simple, treating customers, partners and suppliers as a priority, and delivering on its promises and commitments. SolEx takes time to listen to customers’, partners’ and supplies’ needs, and consults with them to create solutions and then manages implementations professionally. OTT Applications Reinvent Telecom Reinvent built a private-label platform that empowers its reseller partners to transform their businesses into next-generation cloud-based communications service providers. In 2022, it updated its UCaaS platform with a new UI that is optimized for touch-screen functionality and a single pane-of-glass design. The UI gives users access to contacts, call logs, chat history, meeting, voicemail, account-level functionality and a unified search bar. So far in 2023, Reinvent introduced Global Call Forwarding in the event of network failure to ensure inbound voice remains active. In the event of inbound call failure, predefined forwarding activates with the click of a button. Partner Portal ChoiceIoT The Choice Account Management Portal allows customers to manage their own IoT solutions. It incorporates intuitive design with powerful timesaving features from its trademarked CAMP platform. Using CAMP provides the user with a leg up on your competition. CAMP IoT configuration management provides complete control of the user’s IoT devices, reducing time and resources the user needs to manage connectivity and focus on increasing profitability. ChoiceIoT customizes IoT Data Plans depending on the use case, so the user only pays for the data needed. Viirtue Viirtue’s ViiBE’s service provider ecosystem enables cloud resellers to sell popular cloud products. With a full white label quote to cash and tax automation platform built in, service providers can sell cloud services to their customers with a digitized platform that automates workflows and processes. Windstream Enterprise Windstream Enterprise unveiled its WE Connect Partners portal last November, providing channel partners with an advanced, one-of-a-kind digital platform with enhanced tools to help grow their pipeline, manage their base and earn additional incentives. With the revamped portal, associates gain access to new tiers of support, and they can view critical base reporting and client account management aspects, open trouble tickets and locate other custom-crafted resources. Features include a new quote-to-cash feature, real-time access to critical base reporting and client account management information, additional earning opportunities through customer renewals and an easy-to-navigate dashboard-based environment. Zift Solutions Zift Solutions is a partner relationship management (PRM) and through-channel marketing automation (TCMA) tool built to work as one. The company’s ZiftONE platform manages partner onboarding, enablement, lead generation, marketing and sales. Last October, Zift addressed automation and enablement for emerging partner ecosystems with the launch of ZiftONE for Ecosystems, which includes three main features:• Partner Finder allows channel partners to search for other partners and promote themselves by creating a profile highlighting their skills and services; • The Multi-Partner Deal Registration feature enables partners to document when other partners collaborate with them on deals; • Provider Locator connects channel partners with service providers, including approved agencies and technology partners, to help them sell a supplier’s product
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