For More Information, Contact Your Fusion Connect Channel Manager Industry’s Best and Most Comprehensive Service Guarantee Customer Satisfaction ©2021 Fusion Connect, Inc. All rights reserved. Fusion Connect Service Guarantee INSTALLATION GUARANTEE Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service. 100% UPTIME GUARANTEE A 100% uptime guarantee for customers who purchase both UCaaS and SDWAN, or Fusion Connect provides a credit. RATE LOCK GUARANTEE Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract. FUTURE-PROOF TECHNOLOGY GUARANTEE Ongoing upgrades to the next generation of UCaaS and SDWAN technology will be implemented at no additional cost. CUSTOMER SATISFACTION GUARANTEE Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.