F ounded in 2004 as part of Zamir Telecom, SCB Global has been an industry leader in provid- ing VoIP solutions and has led the way as the UCaaS landscape has changed during the years. SCB Global began delivering Microsoft voice solutions back in 2010, leading to the first release of OPTO4Teams, a native integration into Microsoft Teams in January 2019. Today, SCB Global is a leading Microsoft Teams Gold Partner with more than 11 years of experience in delivering Microsoft voice solutions. The company’s managing director of the Americas, Nabeel Mahmood, said SCB Global doesn’t just deliver a solution, “We deliver workplace transformation, with a single vendor approach and customized solutions. We remove complexity and break down communication silos deliver- ing business-grade solutions across the new hybrid workforce globally.” SCB Global has four main products in its OPTO portfolio that are delivered as a fully customized solution for each enterprise. OPTO4Teams – Microsoft native calling from global locations, SMS, fax, IVR, call queuing and reporting are all available within a seamless, unified experience armed with the highest levels of security and reliabil- ity and hosted in Microsoft Azure. OPTO4Contact – Enables instant communication with customers across all channels and all devices. This single-view workspace integrates into most CRM systems with AI routing for compliant call recording, omni- channel communications, real-time chat and analytics. OPTOShield – Provides multi-level security and compliance for all commu- nications, enabling enterprise adminis- trators to stay in control as remote and office-based workforces evolve. OPTO4Edge – Delivers enterprise- grade SD-WAN connectivity, keeping the end-user safe from security threats while providing on-going resil- ience through 4G and 5G redundancy. “Our team of specialists and consul- tants are at the forefront of delivering the workplace transformation with unparal- leled knowledge, experience and thought leadership within the communications and collaborations space,” Mahmood said. Mahmood has 20 years of experi- ence leading organizations through SCB Global managing director of Americas, Nabeel Mahmood SCB GLOBAL DELIVERS WORKPLACE TRANSFORMATION By Bruce Christian 18 CHANNEL V ISION | May 2021 INTERNATIONAL AGENTS