Lightyear has launched an agentic AI platform that automates telecom quoting and installation for enterprise customers, reportedly reducing the complexity and human labor that traditionally has been required to source and install network services. Dispatch, the AI entry point to Lightyear’s platform, arrives alongside the company’s first two operational AI agents, beginning a broader rollout that will bring AI agents to every stage of the telecom lifecycle by 2027, said the company. Dispatch lets any team query network data and build custom reports using natural language. The Quoting Agent and Implementation Agent take on the carrier coordination behind sourcing and installing telecom services, the first step in extending agent-driven execution across the full telecom lifecycle, said the company. Dispatch and the agents draw on Lightyear’s proprietary pricing, serviceability and provider intelligence, including more than 2 million quotes across 1,200-plus carriers. The agents also encode workflows developed through years of Lightyear managing telecom procurement and implementation for enterprises as a telecom agency serving those customers. Together, that data and operating expertise provide the decision logic and context to execute specialized telecom workflows rather than layering general-purpose AI onto individual tasks. “Systems of Record tell you what is true. A System of Action takes the truth and uses it to do work on your behalf,” said Dennis Thankachan, CEO of Lightyear. “Lightyear is building Telecom’s System of Action by combining proprietary data, proven workflows and specialized AI agents. By 2027, we expect agents to be handling material work across the full lifecycle on behalf of our customers.” Lightyear normalizes enterprise telecom data that is scattered across carrier portals, invoices, contracts and internal systems into a single system of record. Dispatch lets any team query that data in plain language, without navigating multiple screens or asking an experienced user to build a report. Customers can use Dispatch to answer questions about their network; create custom tables, charts and reports without relying on fixed dashboards or manually assembling the underlying data; and schedule and share recurring reports with stakeholders across departments. In early use, customers built custom inventory and spend reports in a median of one minute and two prompts, said Lightyear. Today, Dispatch answers networkdata questions, handles reporting and helps customers navigate the product. As that entry point, Dispatch is becoming the orchestration layer for the entire platform, where customers will run workflows across procurement, network inventory management and expense management using natural language. Lightyear’s first two agents handle the carrier coordination behind quoting and implementation, taking on work telecom teams have traditionally managed by hand. The Quoting Agent uses customer requirements, procurement rules and Lightyear’s pricing, serviceability and provider intelligence to identify the bestfit carriers and take RFPs out for quote. It delivers quotes 30 to 50 percent faster while generating 15 to 25 percent more qualified bids, said Lightyear. The Implementation Agent reviews platform data, project updates and communications for every active installation. Through proactive milestone monitoring and escalation, it reduces install duration by 5 to 10 days. The agents operate within customer-defined rules, with designated actions pausing for human approval before execution. Lightyear plans to bring agents to more workflows across the telecom lifecycle, including contract renewals, network moves, adds, changes and disconnects, and invoice disputes. Lightyear Automates Enterprise Telecom Quoting, Installation NHC announced the addition of Verizon Connect to its Solutions STACK, helping businesses boost fleet visibility, control costs and manage mobile operations through one accountable communications partner. Integrated into NHC’s Overlay layer, Verizon Connect gives businesses near real-time visibility into vehicles and mobile assets so they can help reduce fuel costs, bolster ETA accuracy, monitor vehicle health, streamline maintenance and support better customer service experiences. NHC delivers Verizon Connect as a fully managed monthly recurring service that includes hardware, software, implementation, connectivity, portal access and ongoing support. Customers avoid upfront capital investment while gaining a single point of accountability focused on measurable business outcomes. “Verizon Connect naturally extends the Overlay capabilities within the NHC STACK, giving customers greater visibility into one of their most important business assets: their fleet,” said Eric Anderson, CTO of NHC. “Verizon Connect provides the fleet intelligence. NHC provides the accountability. From implementation through ongoing service assurance, customers have one accountable partner supporting the technology, connectivity, and service experience. That is what One Team. One STACK. For You. means.” “Partnering with NHC allows us to bring our fleet management software to businesses seeking an integrated approach” added Brent Earliwine, senior director of channel management at Verizon Connect. “Combining near real-time telematics with NHC’s managed services model helps multilocation fleets turn operational data into actionable business intelligence.” NHC Adds Verizon Connect Fleet Management ICYMI 49 SUMMER 2026 | CHANNELVISION
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