2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION ChannelVision Magazine announces its 2023 Visionary Spotlight Award recipients. This year’s honorees recognize innovative solutions, emerging technologies and the reliance of the secondary distribution channel through the channel. “All of us at ChannelVision Magazine congratulate this year’s honorees,” said Berge Kaprelian, founder of Beka Business Media, publisher of the magazine. “Our judges were struck this year by the number of entries for Channel Partner of the Year. One judge pointed out that the number of entries underscores the industry’s understanding of just how important the channel is to its continued success.” Kaprelian added the judges also expressed appreciation and enthusiasm for the pioneering solutions created and highlighted in the Top Innovation, Best Emerging Technologies and Cybersecurity categories. Here are your 2023 VSA winners.
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION OVERALL EXCELLENCE Channel Deployments of the Year Wildix Inc. Deployed in April 2022, x-hoppers from Wildix is a complete retail headset system that combines wireless push-to-talk headsets with a cloud-based communications system. x-hoppers connects all store employees on one voice channel to ensure the team can tackle problems as they arise, creating more positive in-store experiences and helping increase customer conversions. While e-commerce demand has grown, most customers gravitate toward in-store shopping, because it offers instant access to products and a more personal shopping experience. Providing a convenient and helpful in-store experience is key to building lasting customer loyalty, but many stores face issues holding them back. One is the difficulty in answering product questions and providing the right information to the customer in a timely fashion. x-hoppers is designed to combat these retail communication issues. x- offers headsets that sync to a smart communication platform in the cloud. On this channel, every clerk is connected to one another while also available to receive in-store call point alerts and external calls from customers. x-hoppers is built on DECT (Digital Enhanced Cordless Telecommunications) technology, creating secure and reliable communications on a local channel exclusive to a store. With x-hoppers, internal collaboration and external communication are unified into one device — all run by a system that integrates no-contact call points anywhere in a store. Best Emerging Technology Breakthroughs Broadvoice In January 2023, Broadvoice launched a cloud-native contact center designed for users, not IT. It’s easy to use, easy to manage and easy to afford. GoContact was built to meet demands for features and flexibility of business process outsourcers with the simplicity and affordability that make it ideal for small and midmarket customers. GoContact is powerful enough to deliver personalized and optimized experiences customers expect. The platform leverages advances in computing – the cloud, containers, microservices and more. CallTower CallTower provides, integrates and supports solutions, including Cisco Webex Calling/UCM, Cisco CCPP, Operator Connect for Microsoft Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Zoom (BYOC), CT Cloud UCaaS and four contact center options, including Five9 for business customers. CallTower’s solutions empower customers with key business integrations like CRM, oneclick failover, emergency notifications, fax, UC Analytics, compliance recording, SMS/MMS Text, and more. CommandLink CommandLink developed an ITSM platform to manage SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills and network performance worldwide. The platform centralizes the management and visibility of every aspect across the entire technology stack. By doing so, CommandLink can create custom workflows and custom support models for every aspect of business First Orion In late 2022, First Orion announced INFORM Paired, an advanced brand spoof mitigation solution. INFORM Paired eliminates the ability for scammers to use a company’s display name when spoofing – outsmarting bad actors and restoring their customers’ trust in the phone call. First Orion’s solution provides pre-call authentication for high-call volume and high-risk enterprises, UCaaS, CPaaS, and call and contact centers Fusion Connect Hybrid and remote teams succeed when seamlessly sharing, collaborating and communicating. UCaaS from Fusion Connect gives clients and their team’s flexibility and options ensuring employees can communicate with coworkers, customers, and partners. Fusion Connect designs a UCaaS program based on where businesses are and how they want to grow. Whether the business has a Microsoft infrastructure, a headquarters using Webex, or remote workers who need simple business VoIP, Fusion Connect build on the existing investment with reliable and secure team communications.
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Graphiant Graphiant Network Edge is a solution that provides connectivity delivered as a service among the enterprise WAN, hybrid cloud, network edge, customer, and partners. Graphiant’s next-gen network edge combines the performance and security of MPLS with the agility that is attainable with “as-a-Service” delivery. SDWAN and MPLS are the prevailing technologies for enterprise connectivity. MPLS lacks the agility required for today’s cloud networks. SD-WAN solved some of MPLS issues but can’t replace MPLS since SD-WAN does not provide guaranteed SLA-based connectivity. Graphiant removes the need for network architects to build networks between every resource, hybrid cloud, edge network, customer and partner. Instead, they connect each resource to the Graphiant Stateless Core. All routing is handled by the Graphiant Core. Traffic remains encrypted from edge to edge, ensuring complete security and privacy. SLA-grade performance is guaranteed. Graphiant Network Edge enables organizations to tackle today’s most challenging use cases with Internet-class agility. Impartner Impartner and Google partnered to develop a proprietary solution – Google Ads for the Channel -- which allows brands to create and implement local Google Ads campaigns for their channel partners. The brand has complete control and visibility. When customers click on Ads, they are redirected to the closest reseller’s website. Impartner’s Google Ads for the Channel solution delivers a 75 percent reduction in cost per lead and increases the conversion of leads to opportunities by 27 percent. Small channel partners don’t have the resources or experience to work on digital marketing. Google Ads for the Channel helps small businesses build and automate their digital marketing for large B2B brands and distributors. The tool is a set-it-and-forget-it model that eliminates managing multiple marketing and demand-gen programs. Snom, a Vtech Company The M500 Pro Series is a one-stop shop. It offers true team transparency with easy call handling. Intuitive to use, the illuminated keys provide visibility for efficient call management and provisioning to expand to multiple base stations. The wireless family includes the M500 Pro Multicell Base Station, M58 Desk Phone and the M55 Handset. The wireless desk phones/handsets require no Ethernet connectivity, offering flexibility and mobility throughout the workplace. Each M500 Pro can pair with eight handsets or desk phones for eight concurrent calls. Two base stations can be paired to increase phone pairing, call capacity, and range. The base station offers a range inside and around the facility with no dead zones or dropped calls. Versa Networks In 2023, Versa launched its trademarked Versa Zero Trust Everywhere, a solution delivering zero-trust security for remote and onpremises users, with optimized user-to-application performance. With Versa Zero Trust Everywhere, enterprises can leverage Versa’s AI/ ML-powered Unified SASE platform to enable in-line zero-trust policy enforcement for remote workers and onsite/hybrid workers. With the launch of Zero Trust Everywhere, Versa expanded its portfolio with two products that deliver Zero Trust Everywhere: Versa Zero Trust – Premises (ZT-Prem) a secure access solution for branch and campus users connecting to applications and workloads hosted in the enterprise data centers or private clouds; and Versa Secure Software-Defined LAN (Versa SD-LAN) modernizes the campus and branch LAN with a software-defined, hardware agnostic approach, which delivers an in-line ZTNA solution and an assured user-to-application experience. ZeroOutages ZeroOutages is an SDN company that provides a single platform for reliable office connectivity and highly secure workstation and teleworker connectivity via its FlexPREM, FlexPOOINT, FlesSTREAM services. The company ensures secure uptime for its customers through an array of patented wide-area network management solutions. ZeroOutages offers a Starlink Internet and SD-WAN solution and provides agents with the ability to sell a single source provider globally. Channel Programs of the Year ACS Cloud Partners A top channel program hinges equally on people, technology, processes and ethics, ACS in 2022 made several important upgrades. First, it created custom support teams. Instead of working with a group, each partner now interacts with one support manager, one channel manager, one commissions manager and one marketing manager. This creates more cohesion and trust. ACS removed all requirements for sending to general email addresses. This enhanced the personalized approach, connecting partners directly with the right ACS person. ACS updated its real-time, proprietary tools, including FiberLookup and PricingPro. These resources give partners instant access to service provider availability in specific areas and associated costs, respectively. ACS also introduced a service level agreement for turnaround on quotes and contracts. This sped up partners’ sales cycles significantly, and it’s a key part of why ACS’ channel program grew 20 percent. CLOUD PARTNERS A TSD WITH OVER 20 YEARS OF SERVICE, SOLUTIONS, & SIMPLICITY
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION AireSpring AireSpring leverages the power of the channel to bring its products to partners and customers in an efficient and cost-effective way. Because channel partners bring immense value to customers, AireSpring ensures its partners have the resources, tools, and support they require to deliver value to their clients. AireSpring has channel managers located nationwide to provide regional support to its partners and their customers. In addition to competitive pricing on the diverse product lines in the channel, AireSpring’s partners enjoy SPIFFs on renewals. AireSpring offers channel partners and customers the AireSpring Advantage, which includes a host of key differentiators in the areas of service, award-winning solutions, and support to ensure a channel-friendly program. With leading pricing and compensation, a culture 100 percent focused on customer service, and innovative support for partners, AireSpring has created a valuable sales model. Aryaka Networks In January 2023, Aryaka introduced Aryaka THROTTLE, an elite seller program within the Aryaka Accelerate Global Partner program that offers unprecedented sales and support to partners. Participation in Aryaka THROTTLE is by nomination and is open only to five top partners at each of Aryaka’s technology services distributors (TSDs) THROTTLE invests in partners and their success by offering: enhanced partner support; Targeted marketing support; Qualified lead generations; Personalized seller incentives. ConectUS Wireless MyConectUS.com was launched in 2021 for the ConectUS Wireless agents, but the company recognized it needed more and began creating a dedicated application, the MyConectUS App. During the year ConectUS Wireless added more sections to MyConectUS.com. It made navigation easier and added improved search functions, so agents can find the most relevant information they quickly need all in one place/ Concurrently, the company developed the MyConectUS App and tested it. It was launched last September. Partners embrace it for its large repository available on MyConectUS.com, which also is available on mobile devices and with the same high-power search functionality. They also love that the app enables the company to send partners push notifications, right to their hand-held device as soon as new promotions become available. Cox Business Cox Business is an established and trusted provider for many organizations providing a range of carrier-class services. Since 1996, Cox has invested more than $15 billion in communities through infrastructure upgrades to deliver video, phone and high-speed internet service to homes and businesses in its service areas. As a facilities-based Competitive Local Exchange Carrier (CLEC), Cox provides advanced data, voice, video, networking, security and cloud services to more than 355,000 customers. It owns its switching equipment and transmission lines, making it possible to provide full-featured telephone, long-distance telephone, high-speed internet access and customized data networks. Cox services are built with the scalability to fit partner’s business needs Offering simplicity, support, and stability, Cox Business enables partners to offer a fully diversified portfolio of connectivity products that include managed services, internet security, managed multi-cloud, and networking. With a 95 percent installation success rate, partners can sell with confidence knowing what they sell will likely result in a commission payment. eSentire eSentire’s e3 partner ecosystem is the evolution of its channel program that focuses on mapping partner engagement, productivity and overall experience to how end-users want to consume cybersecurity services. The collaborative network streamlines the partner journey, transforming how eSentire delivers value through and with its partners. Through e3, eSentire enables partners to provide security-asa-service and become an authority in Managed Detection and Response (MDR), helping their customers build cyber resilience and prevent business disruption. e3 member benefits include preferential access to eSentire’s MDR and IR services, stable recurring revenue, business development acceleration, rewards and recognition, deal registration, flexibility for customers. Partners are the primary driver of eSentire’s sales globally. FluentStream FluentStream has grown significantly in the past year, thanks in large part to its enhanced partner program that includes an industryfirst buyout incentive that gives partners the opportunity for a one-time commission buyout when they reach a commission threshold. FluentStream designed the program to give partners a lucrative incentive option. In addition, the company offers multiple ways for its partners to gain a competitive edge by adding FluentStream’s reliable communications services to their product portfolio. Partners can choose from Referral, Affiliate, Channel, or Strategic levels based on what structure best aligns with their organization. Additionally, FluentStream offers a web portal that allows its partners to create quotes, register deals, and access commission reports and co-branded marketing materials. Channel Program
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION GoTo Technologies The GoTo partner program has invested tremendously in support resources with dedicated teams supporting partners including Partner Enablement, Partner Managers, Solution Consultants, Partner Marketing, and partner-first programs like; partner academies, partner webinars, on-demand product demos, and more. In 2023, GoTo also launched a dedicated FSP support team and resources to established FSPs to guide partners looking to offer full services to their customers. The Partner Enablement team has improved the ease of partner onboarding and training with on-demand courses through the Partner University which covers subjects such as product overviews, demo certifications, scoping business opportunities, new product launches, registering deals, and more. In 2022 the GoTo Partner Network formalized Partner Advisory Boards globally. The most innovative initiative in 2022 was the creation and launch of Partner Appreciation Week. GoTo saw a gap in the way the industry recognizes partners with a week-long special celebration with in-person and virtual events, swag giveaways, and raffle prizes.. NHC (New Horizon Communications – The Communications Stack Provider) NHC has worked extensively with its leading suppliers and the quote management tool Masterstream to dramatically reduce the time it takes the company to qualify and quote access services. NHC is now processing quotes nearly 70 percent faster than it did in 2021 all while increasing its quoting activity by nearly 50 percent in the same time period. This enables NHC to be more responsive to its partner community by delivering multiple STACK solutions quickly and processing quotes to orders without manual swivel chair activity Quest Technology Management Quest’s handling of and implementing complex technologies in multiple pillars of IT and cybersecurity provides its partners with resources that go beyond the traditional term “MSP”. In turn, this lets Quest’s partners elevate their businesses through expanded capability offerings and exceptional service for their clients. Approaching every interaction with the question “How can we help?” Quest’s team works to make every interaction positive and every solution reachable for its channel partners, as their businesses are built on their own reputations for delivering solutions that meet their clients’ goals. Quest partners enjoy immediate access to a unique MSP that has been servicing companies’ individual IT needs for more than 40 years. Quest’s partners rely on its expertise and guidance for identifying and expanding opportunities. With Quest, partners don’t have to worry about being an expert in cybersecurity, managed services, or any other technology. In addition to helping augment its partner’s services and assist with projects, Quest’s team can facilitate training, workshops, co-marketing events and provide marketing resources to expand partners clientele and business. Schneider Electric In 2022, Schneider Electric introduced its mySchneider IT Partner Program to reflect the evolving technology landscape for solution providers. The program has a simplified program structure and specializations that adapt to a partners’ business priorities. It offers business enablers, tools, incentives, benefits and trainings focused on Schneider Electric’s complete IT physical infrastructure solutions, which includes APC’s industry-leading power protection portfolio and Schneider Electric’s data center, software and services. Partners that engage in the mySchneider IT Partner Program can attract new customers, lower business risk, and take advantage of market opportunities. The mySchneider IT Solutions Partner Program is designed for Schneider Electric’s diverse global channel of IT Solution providers, including VARs, IT system integrators, MSPs and data center experts. Joining the mySchneider IT Solutions Partner Program enables partners to drive growth and build successful businesses while delivering value to customers. Participants get access to exclusive benefits, such as the Opportunity Registration Program (ORP), which protects projects, grants discounts, and increases profitability. They also get a wide range of trainings to elevate team competency, marketing and sales assets to drive market demand, and the Partner Locator for end user visibility. Panasonic Connect of North America The Panasonic Connect of North America Channel Program adapts to customer needs, supports their digital transformation journeys, and provides stability and support across the entire IT landscape. A differentiator is the Prime Partner program, which is available exclusively to resellers that market and sell solely Panasonic TOUGHBOOK. This program allows resellers to fulfill customer requirements while reinforcing their commitment to TOUGHBOOK, which sets them apart from competitors. The Prime Partner program benefits resellers through deal registration. By registering deals with Panasonic Connect, they access exclusive pricing and special discounts and receive protection on their opportunities to prevent loss to competitors. The program incentivizes resellers to bring in new business and rewards them for their efforts. Panasonic Connect also empowers Prime Partners with a digital partner portal for access to up-to-date product information. The portal provides accurate information to guide customers through the buying, deployment and implementation journey. It gives Prime Partners a high-touch approach to work side-by-side with customers to transition to an evolved technology solution ecosystem. Most importantly, Prime Partners are an extension of the Panasonic Connect team. Many of these resellers have used TOUGHBOOK in previous mission-critical jobs and now offer real-life expertise and invaluable advice to new and existing customers on how to implement TOUGHBOOK solutions for the best results. THE Communications STACK Provider™
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Solutions Express (SolEx) SolEx’s differentiated partner program includes all the traditional items plus innovative pricing plans and commission models, training programs and a five-pillar partner enablement model, a continuous cycle, designed as a result of listening to our partners, to allow agents to stay engaged with customers over the long-term, grow their businesses rapidly and be who their customers always think of first. Versa Networks The Versa ACE Partner Program offers a Secure Access Service Edge (SASE) Specialized Certification. Versa ACE Partners have access to secure, reliable and scalable technology. Versa Titan Specialized, a SASE for Lean IT solution is delivered as a cloud-managed secure branch and WAN solution for mid-market enterprise through MSPs, system integrators, and VARs. Versa Titan, SASE for Lean IT simplifies the ability to introduce and accelerate business growth with SASE in the mid-market enterprise. The Versa ACE Partner Program requires the prescribed number of heads in a particular SASE specialty to complete the sales, pre-sales and technical training and certifications. Upon successful completion, members of the Versa ACE Partner Program have access to financial and marketing benefits. Viirtue Viirtue is a wholesale voice & UCaaS provider. The company’s proprietary all-in-one, quote-to-cash software and reseller dashboard provides a turnkey tool for sales, quoting, tax automation, invoicing, marketing and online learning, which transforms agents and valueadded resellers into digitized service providers. Windstream Enterprise This year, Windstream Enterprise reimagined what a partner program should be with the launch of ONE Partner Program. With the change, Windstream Enterprise’s entire organization can help partners close deals, deliver solutions and provide exceptional customer experiences. As part of ONE, partners have access to the WE Connect Partner Portal for real-time access to account management functions, visibility and control into all Windstream Enterprise solutions. ONE offers tailored compensation via best-in-class incentives that are aligned with strategic opportunities where Windstream Enterprise is likely to win the business, called Ideal Opportunity Profiles (IOPs). Furthermore, partners receive hands-on professional support throughout every stage of the buyer journey. Network Infrastructure Innovation of the Year Aryaka In Q4 2022, Aryaka introduced Secure Web Gateway and Firewall-as-a-Service to its Zero Trust WAN. The integration enables enterprises to enforce security policies across offices and remote users with unified control while delivering application performance and stability. Aryaka helps CIOs modernize their infrastructure and simplify operations by converging networking and security in an all-in-one service. In today’s distributed world where applications are everywhere and employees can be anywhere, this unified SASE approach provides enterprises with the security, connectivity and flexibility they need to adapt to the future. Aryaka’s Secure Web Gateway is a defense for site-to-internet and user-to-internet traffic, providing protection for web and internet-based attacks. Combined with its Firewall-as-aService, Aryaka ensures customers have flexible perimeter security for distributed users, devices, and applications. Innovation in Digital Transformations Spectrotel Digital transformation evolves at lighting speed. Within our evolving workforce, virtual, hybrid and on-site teams need to work seamlessly with rapid, dependable connectivity and advanced security that simply cannot be met through a wired WAN alone. Many businesses have discovered wireless WAN, and Spectrotel is a trusted source for a reliable, wireless WAN infrastructure. Spectrotel provides access to next-gen, 24/7 technology that enables people, locations and devices to be connected, anywhere
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Talkdesk The introduction of Talkdesk Workspace Designer and Automation Designer addresses today’s on-the-go world, saving time and providing convenience. Since its addition to the Talkdesk Builder low-code toolset, companies can build, customize and expand every aspect of the contact center rapidly using clicks not code. Talkdesk Workspace Designer is an intuitive low-code tool that allows businesses to create and customize ideal interfaces for every contact center role. Talkdesk applications and third-party integrations can be displayed as unique components in the UI, allowing agents to work completely within a single Agent Workspace. Talkdesk Automation Designer is a no-code tool for business process design. Tarana Wireless Tarana is dedicated to enabling accessible, reliable connectivity globally. After more than a decade of research and development to rethink fixed broadband, Tarana’s end-to-end next generation fixed wireless access (ngFWA) platform — Gigabit 1 (G1) — addresses global connectivity challenges including the physical and radio environments within a given area. Tarana solves the problem in both scenarios. Tarana’s multipath integration enables non-line-of-sight (NloS) capabilities that are not hindered by common surroundings. Tarana’s asynchronous burst interference cancellation (ABIC) technology eliminates the issue of interference. With fiber-class performance proven by these advancements, the ease of deployment and scalability of ngFWA solidify its status as a future-proof solution that can connect un- and underserved communities at a fraction of the cost of pure fiber broadband deployments. XaaS1 During the past decade, Rick Beckers has been an evangelist, consultant and advisory board member for industry media groups, vendors, distributors and partner sales agents as it pertains to digital transformation of their channel sales and marketing programs. His vision of the digital transformation of the channel is something he has been working on by sharing his ideas and solutions with channel stakeholders at shows and conferences, contributing articles and podcasts. Platform vendors now are bringing some of the features of the vision, including a white label tech marketplace that partner sales agents can use to grow their businesses by meeting the customer buying journey where it is going --online. Top Innovation Awards 2600Hz The 2600Hz platform, KAZOO, lets partners do business their way, empowering them to customize their UC solution. KAZOO offers UCaaS, CPaaS, CCaaS, mobile, and remote collaboration solutions as end-to-end white label solution that offer a full enterprise-PBX, next-gen call center, intuitive collaboration tools, automatic provisioning, and several other services. 2600Hz also has implemented Generative AI to develop enhanced features and functionality for its products and services, such as auto-generated conference recaps, chat bots, and voice bots for level-1 support. 2600Hz released comm.land in March 2022. It is an easy-to-use UI that allows end users to connect in multiple way, such as chat, web phone, video conferencing and third-party apps. comm.land features support a range of communication tools, making it easy for team members to switch between devices and platforms. Last July, 2600Hz Marketplace was launched providing access to a robust ecosystem of its apps and services. ANI Networks ANI Networks was an early adopter of the Somos product RouteLink. ANI’s ability to dip and disposition toll-free termination traffic created the foundation for end point peering. ANI now peer calls at the CIC, Resporg and 10-digit level in a one-to-one environment. The added benefit for routing calls outside the PSTN include cost savings, disaster recovery, guaranteed “Stir/Shaken” token delivery and fraud monitoring Granite Telecommunications Granite’s FlexEdge Connect is an enhancement to its proprietary universal edge device, Granite Guardian FlexEdge, which consolidates multiple network functions, enabling Granite to deliver its managed network solutions without deploying proprietary hardware. With the push of a button, FlexEdge can become a firewall, an SD-WAN router, an SBC, or a cellular data endpoint. FlexEdge Connect adds service chaining, enabling Granite to install multiple virtual network functions on the same physical device and connect them with software so they work together – in parallel or in series. A hypervisor installed on FlexEdge bridges the virtual network functions. FlexEdge Connect’s service chaining enables businesses to use software from different vendors running on the same hardware and working together. For example, Granite can connect a virtualized VMware SD-WAN controller beside a Fortinet firewall and a Thousand Eyes observability platform.
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Grip Security Grip Security’s Grip SSCP discovers, graphs and monitors SaaS identity attack surface and mitigates SaaS-Identity risk with automated workflows and simple integrations across the security ecosystem. With Grip, organizations can safeguard identities, whenever and wherever SaaS is used. Grip’s AI-powered identity graphing gives security teams a panoramic view of their entire identity attack surface — past, present, and future. Grip dynamically assesses risk to identity assets based on use, misuse, and abuse, contextual intelligence, device and SaaS insights, and internet telemetry, allowing for consistent control, enforcement. Intraway Intraway helps CSPs shift to the cloud and contend with 5G rollouts. With its no-code, cloud-native, telco-grade orchestration and service activation platform, Symphonica. Symphonica allows CSPs to integrate their BSS to any network access technology with a few clicks and design automated activation workflows with no coding required. Symphonica is a multi-tenant, SaaS offering that runs on the AWS cloud. The no-code aspect relies on Intraway’s Design Studio, which enables a quick and easy configuration and deployment of new orchestration and automation processes without having to develop a single line of code or install new components. Symphonica aligns with TM Forum Open APIs and Entities providing fast integration with existing systems and allowing organizations to leverage current and legacy OSS/BSS investments. NUSO NUSO’S NUSOflex can route around voice service impairment and provides redundancy on inbound voice calls carried over the PSTN. Businesses expect to receive calls from their customers without interruption, but impairments in the PSTN occur and can take hours to fix. NUSO has extended the concept of cloud computing infrastructure to the PSTN environment by leveraging three PSTN onramps and three virtual network components for a meshed connectivity. The solution has been tested, and it works. NUSO has built a testing environment and trusts its tools to identify, repair and mitigate service interruptions quickly. Opengear Opengear, a Digi International company, has solutions to enable provisioning, orchestration, and remote management of network devices through software and appliances. Opengear’s Out of Band management’s primary application is to provide secure, remote access to a company’s critical resources even when the primary network is down. In February, Opengear released the CM8100-10G, a console manager for data centers and enterprise networks. With IT environments becoming increasingly complex and a growing variety of devices from multiple vendors, Opengear provides a single appliance to reduce the number of management nodes. The CM8100-10G Console Manager provides up to 96 serial ports, enterprise-grade security using TPM 2.0 module, and independent monitoring using dual power supplies. Sage Management InFuse is a proprietary software system designed to revolutionize IT and telecom inventory management, contract negotiations, and network migrations. With the ability to ingest and link disparate data sets, the trademarked inFuse can perform fielded and non-fielded searches on email, billed data, contracts, orders, and inventory. It also can perform complex automated audits that capture overbillings and isolate billing exceptions. Consequently, businesses can pinpoint areas where they are overspending and implement corrective actions to substantially diminish expenses. InFuse also uses complex algorithms to identify revenue leakage. By identifying areas where revenue is being lost, businesses can take corrective action and improve their bottom line. Xcitium In February, Xcitium made its advanced endpoint security solution, ZeroDwell Containment, available. This multi-patented technology closes the gaps in enterprise cybersecurity defenses left by traditional detection methods. Xcitium’s ZeroDwell Containment assures zero dwell time for cyber-attacks and is a solution capable of preventing unknown threats without compromising productivity. Xcitium’s ZeroDwell Containment isolates all unknown or suspect code entering an organization until it can be verified as trustworthy.
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION BUSINESS TECHNOLOGY Best International Internet Solutions Momentum Momentum delivers the quality high-speed global internet connectivity to support the cloud applications that enterprises demand. Momentum has access to more than 750 different carriers and providers, such as AT&T, Verizon, Lumen, Google, and AWS. Multiple Options DIA, internet, broadband and more from 1MB to 100GB. Data center and colocation services are also available to ensure seamless connections with built in redundancy and resiliency. Cloud Computing and Data Center Innovation FirstLight Fiber FirstLight operates 14 data centers throughout the Northeast and mid-Atlantic, with geographically diverse cloud facilities. The facilities are connected by high-capacity, ultra-low latency, 25,000-route-mile fiber network that ensures workloads run smoothly and efficiently. A key area of innovation is in the data center design, which is purpose-built to meet the demanding needs of modern businesses, with a focus on scalability, reliability, and security. FirstLight uses a modular design that lets it quickly and efficiently scale data center infrastructure and space. The centers are equipped with state-of-the-art infrastructure and security measures, including redundant cooling systems, humidity monitoring and advanced monitoring tools to reduce energy consumption, minimize its carbon footprint, and improve the efficiency and reliability of the facilities. Its largest data center is 100 percent powered by renewable energy. Plume Plume’s Consumer Experience Management (CEM) Platform is an AI-powered and cloud-based solution that enables CSPs to deliver smart connectivity services and proactive support. The platform uncovers data insights and advanced analytics that enable service providers to improve the connected home experience provided to their customers. At the platform’s foundation is OpenSync an open-source cloud-based framework for delivering and managing digital subscriber services. OpenSync relieves the bottleneck of deploying firmware for each feature, enabling the delivery and management of smart home services to millions of homes from the cloud. The framework provides a common software solution enabling the provision of next-gen Wi-Fi offerings across any certified CPE device. Contact Center/CCaaS Broadvoice In January, Broadvoice launched the breakthrough cloud-native GoContact Cloud Contact Center designed for users. It’s easy to use, easy to manage and easy to afford. GoContact meets high demands for features and flexibility of business process outsourcers with the simplicity and affordability that make it ideal for small and midmarket customers. GoContact is simple to use yet powerful enough to deliver the personalized and optimized experiences today’s customers expect. The platform leverages advances in computing – the cloud, containers, microservices and more – and combines them into an affordable, agile omnichannel platform. Talkdesk Keeping up with the pace of change is challenging. It requires rapid customization of the contact center, CX applications, and business processes. With the introduction of Talkdesk Workspace Designer and Automation Designer to the Talkdesk Builder low-code toolset, companies can build, customize and expand every aspect of the contact center using clicks not code. Talkdesk Workspace Designer is an intuitive low-code tool that allows businesses to create and customize the ideal interfaces for every role in the contact center. Talkdesk applications and third-party integrations can be displayed as unique components in the UI, allowing agents to work completely within a single Agent Workspace.
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Cybersecurity Adlumin Adlumin’s Security Operations Platform was built for the channel. The platform is feature-rich enough for organizations to operate on their own yet built to amplify the skills and capabilities of MSPs. Organizations can use the platform on their own, partner with MSPs and/or use Adlumin’s Managed Detection and Response (MDR) services for 24x7 human insights, threat hunting and trusted support. Adlumin’s platform was built to include everything needed for d security operations. Adlumin gives organizations what they need for comprehensive security including SIEM, vulnerability scanning, threat intelligence, UEBA threat hunting, honeypots, automated incident response and forensics, darknet exposure monitoring, compliance reporting and monitoring, and more. The newest version includes AI-based detections for advanced lateral movements, malicious scheduled tasks, and malicious script blocks.. FirstLight Fiber FirstLight invested in cutting-edge technology, tools, and expertise to provide its clients with best-in-class cybersecurity solutions that are tailored to meet the specific needs of its customers. FirstLight recognizes the importance of secure connectivity, and its low-latency fiber network provides customers with a secure and reliable connection that integrates seamlessly with its comprehensive cybersecurity solutions. FirstLight’s comprehensive suite of cybersecurity solutions includes Encrypted Wavelength, Managed Firewall, Security Awareness Training & Testing, Disaster Recovery as a Service, Cloud Backup, Monitoring, DDoS Mitigation and Protection, Secure Access Service Edge (SASE) solutions, and more. FirstLight’s cybersecurity solutions are backed by service level agreements and roundthe-clock support from an experienced team of network engineers and cybersecurity professionals. GTT GTT’s secure networking portfolio includes Secure Connect, Managed Detection and Response (MDR), Managed Firewall and DDoS Protection to help protect, prevent, detect and respond to cyberattacks. GTT Secure Connect is based on the SASE framework. It extends and strengthens the protection of enterprise networks connecting to the internet and accessed by users from any location. Secure Connect integrates SD-WAN with a set of security features into a single cloud-delivered platform that protects all application traffic. GTT’s DDoS Protection service filters out malicious traffic in real time. It proactively quarantines malicious traffic. The service leverages next-generation DDoS platform technology, providing immediate threat detection, deep packet inspection analytics and filtering of malicious traffic. GTT’s MDR service combines people, processes, and technology to detect and remediate threats faster, saving time and resources and ensuring data and businesses are secure. The services deliver SOC capabilities to detect, analyze, investigate and respond to threats. GTT Managed Firewall offers several deployment options across best-in-class technology providers. GTT Secure Remote Access allows remote workers to continue to work in a secure manner, leveraging a distributed, cloud-based platform. Moruga Inc. Moruga’s proprietary Cybhermetics security platform aggregates industry-leading cybersecurity companies to create the trademarked Zero Day Protection Suite. This cybersecurity bundle combines a zero-trust application IT protection and browser extension with antivirus/antimalware/EDR and comprehensive end-user training to prevent phishing, malware, and other risky links from being executed at the desktop. Zero Day Protection Suite protects enterprises on premises or remote workers from novel cybersecurity threats. The bundle features solutions from trusted premier cyber security companies including Sitckley, Conceal, Threatlocker, N-able antivirus, Sentinel One, and when paired with O365 completes the essentials for every user. Netography Legacy approaches to network security have not kept pace with today’s workplace changes. They no longer offer complete visibility or context, rendering them ineffective and obsolete. Netography provides continuous, scalable network visibility and control across the Atomized Network. Netography Fusion is an Atomized Visibility and Control platform that empowers organizations to secure dispersed, ephemeral, encrypted, and diverse networks, enabling detection and response to attacks in real-time. It outlines what’s happening so users can pinpoint malicious activity, monitor for compliance and hunt threats. Netography Fusion’s portal provides a unified view of all data across the entire ecosystem. SAM Seamless Networks SAM Secure Home makes it possible for ISPs to boost their connectivity offering with full network and IoT security and a series of network management tools that protect their customers and improve their entire experience. SAM’s scanning tool can retrieve essential data from the network, regardless of the platform. Accurate network scanning is the primary foundation for achieving visibility and security. Additionally, SAM monitors millions of networks and gains access to network traffic from tens of millions of devices each day. This allows SAM to grow its device database and optimize its device identification algorithm based on the most granular level of network data. SAM makes it possible for ISPs to monitor everything that connects to their customers’ unmanaged home networks, apply the necessary security measures, and respond to incidents when they occur.
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Sophos Sophos Managed Detection and Response (MDR) is a threat-hunting, detection and response service that provides a dedicated 24/7 security team to identify and neutralize complex attacks – including ransomware, network breaches, hands-on keyboard adversaries, and more Sophos MDR saves organizations significant resources in having to invest in developing proprietary or hybrid tools and expertise. Sophos expanded its MDR capabilities in November 2022, becoming a service that can be delivered using first-party telemetry from Sophos endpoint, firewall, cloud, email, and network security solutions, or by integrating third-party telemetry from more than 75 technologies, including Amazon, Google, Microsoft, and more. Sophos MDR Complete customers are backed by a $1million breach protection warranty introduced in November 2022.. Telesystem Telesystem offers a range of cybersecurity solutions and consulting services to ensure the protection of customers' assets. It takes a collaborative approach. Telesystem conducts detailed discovery conversations to gain a comprehensive understanding of the customer’s cybersecurity posture, and then it develops tailored solutions to help the client. Telesystem’s acquisition of ThreatProtector in 2022 enabled it to expand its portfolio and provide services that include: Security Awareness Training; Endpoint Protection; Email Protection; Managed SIEM/SOC and much more. Trustifi Using its advanced AI engines, Trustifi launched a MSSP Dashboard that allows MSSPs to apply, manage, and oversee their Trustifi licenses across a multitude of clientele from a single interface. The intuitive multi-tenant offering saves time and labor for MSSPs managing many accounts, allowing them to accurately administer licenses across these clients with a few simple mouse clicks. The dashboard allows MSSPs to cut and paste choices and options for Trustifi licenses from one account to another, easily duplicating important services like encryption and one-click compliance. The MSSPs can customize offerings and apply consistent rules from plan-to-plan across various accounts, using drag and drop features, all via the same dashboard. Simultaneous visibility over their clientele makes it easier for MSSPs to deliver superior service, thrive, and grow, since some deal with security solutions for hundreds of seats and licenses. End User Portal 2600Hz comm.land, released in March 2022, is a customizable and intuitive end user portal that brings all communication tools together, empowering productive remote anywhere, anytime. Key features include: integrate third-party apps; deploy within a web browser or a desktop app; host or join a video conference; toggle between voice, video, and screenshare with web phone; access call history, parked calls, voicemail and chat services. In addition, comm.land can be white labeled, allowing partners to customize the application to fit their brand identity. comm.land was designed with a focus on the end user, prioritizing efficiency and customization for the best communication experience. comm.land starts to differentiate from the rest of the market in its approach. comm.land shifts away from the focus of fitting within the category of UC; rather, comm.land prioritizes a unique and holistic idea of Unified Business based on the end user by providing direct access to a robust ecosystem of additional apps and services via the 2600Hz Marketplace.. Peerlesss Network, an Infobip Company The Cloud PBX Me portal provides each Peerless Cloud PBX user with seamless, secure and instant collaboration using Peerless Network’s cost-effective and simple-to-deploy solution. Cloud PBX enables extension dialing from anywhere. The Cloud PRX Me application lets users manage all this in real-time: Voicemails and Voicemail settings; Voicemail to Email; Call Forwarding; IVR/Digital Receptionist; Ring Groups; Call Queues; Call Recording; Call Screening; Conferencing; Robocall Insight/Detail; Call History; and Cloud Dial app – Desktop and Mobile. Peerless’ Cloud PBX doesn’t require complicated or expensive equipment -- it’s no hassle with an easy-to-use plug-and-play application. Because Cloud PBX Me and the Peerless Portal were developed internally by Peerless engineers, enhancements and features can be added quickly as needed. Hosted PBX Netcarrier NetCarrier provides as-a-service voice and data options such as its proprietary hosted PBX platform and its flagship nCloud Connect Hosted PBX solution. Having its own proprietary platform allows NetCarrier full control over its pricing and feature development. NetCarrier’s nCloud Connect platform provides the scalability to grow your business and the flexibility to integrate mobile and remote workers. Each customer is provided with a dedicated project manager to coordinate the transition to the nCloud Connect platform. The project management team will design a custom configuration while planning all aspects of the deployment, including training and onsite installation.
2023 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION International Deployment Tarana Tarana’s next-gen fixed wireless access (ngFWA) broadband solution, Gigabit 1 (G1), launched in 2021. Since then, Tarana has expanded its international reach, underscoring its goal of providing equitable broadband access worldwide. As of April 2023, G1 is deployed in active networks by more than 230 global ISPs, delivering high-speed, reliable broadband to end users in 19 countries. Tarana recently announced plans to invest $40 million in India over the next few years to continue to make a significant dent in the digital divide. The Tarana sales team has experienced growth with recent hires to expand business in the Asian Pacific and the Middle East regions. Strategic partnerships with global channel partners are at the forefront of the company’s international initiatives. IoT/M2M ChoiceIoT Choice IoT gives users the opportunity to manage their own data plans with its trademarked wireless connectivity and management platform CAMP. Using it, the user has tools to manage IoT Sim Cards 24/7 from the phone or laptop. Choice IoT provides custom plans for solution providers on Verizon , AT&T and T-Mobile, depending on the data needs. Any user can upgrade at any time before the billing cycle ends. At Choice IoT no additional charges or fees exist. What it quotes is what the user pays. Telesystem The Internet of Things (IoT) is revolutionizing the way businesses operate through sensors. Telesystem’s low-cost solution leverages LoRaWAN technology to provide a long-range, low-power, WAN to connect sensors to dedicated IoT Gateways. The gateways collect all the sensor data and transmit it over the internet via built-in LTE, or over an internet connection through an available WAN port, to be compiled and presented on an intuitive and highly customizable dashboard. Sensor data are encrypted throughout the process. Organizations can then use the data to optimize their business operations. Managed Services FirstLight Fiber FirstLight’s managed services are designed to help businesses optimize IT operations, improve efficiency and reduce costs. FirstLight’s approach to managed services is customer-centric and flexible. FirstLight works closely with customers to develop customized, turn-key solutions that align with their business objectives. The managed services offerings include managed routing, switching, Wi-Fi, and firewall, as well as managed security solutions like DNS protection, secure internet gateway (SIG), SD-WAN, managed cloud, and data center services. FirstLight also offers fully managed cloud computing, backup, and disaster recovery solutions, as well as hybrid models for cloud computing and a seamless connection to hyperscale providers.. GTT GTT’s Managed Services give clients the capability to keep pace with emerging technologies while removing complexity from their enterprise networks. GTT Managed Network Services include CPE supply, proactive monitoring and end-to-end management. GTT’s, multi-layered Managed Security Services include advanced firewall protection, managed detection, and response (MDR), distributed denial of service (DDoS) mitigation, managed secure access and customized compliance offerings. RapidScale RapidScale is a platform that simplifies IT. RapidScale helps IT teams manage the technology that is vital to running day-today operations, by delivering as-a-service solutions with flexible management options, making technology accessible through its management portal. Among solutions offered are desktop (DaaS), infrastructure (IaaS), disaster recovery (DRaaS), security (SECaaS), backup (BaaS), SD-WAN and Microsoft 365. RapidScale’s range of cloud options and ability to meet the critical needs enable remote worker productivity globally.
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