2024 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 3 RingLogix RingLogix offers a comprehensive onboarding process through which partners can access instructor-led training, the always-available RingLogix University learning management system and other tools and resources. The company also extends resources across several functional areas, assisting with technical, business and operational issues, as they arise, via chat, phone call, email and the RingLogix ticketing system. Teams are managed to stringent SLAs with each ticket surveyed across all support areas. Lastly, 2023 surveys demonstrated that partners are largely satisfied with RingLogix’s service; the average survey rating was 4.54 out of five stars. Snom Americas Snom offers a three-year replacement warranty on desk phones, DECT mobility and conference phones, guaranteeing that a communications infrastructure is protected for years to come. Snom also extends localized support infrastructure for better understanding the unique challenges faced by its North American clients. It strategically positions technical support, engineering and R&D teams within the region to offer localization that empowers swift, tailored assistance that eliminates language barriers and time zone discrepancies. Snom’s partner portal helpdesk, meanwhile, supports seamless ticket creation and online assistance, while multi-tier technical support delivers customers the appropriate level of assistance they need, when it is needed. Voxology “CX is our Product” is a guiding principle at Voxology that influences every aspect of its business. A harmony between Voxology’s people, technology and customers begins with the initial call, when Voxology builds a “customer profile” to detail business needs and specific use cases. This equips the Voxology team with context to address questions or concerns without having to get up-to-speed with each interaction. A CX mentality is applied to product design, shifting the inherent complexity to its platform to allow the companies to focus on their differentiators. Best Emerging Technology Breakthroughs 2024 Aryaka In March 2024, Aryaka transformed global secure networking with the launch of its Unified SASE as a Service. It converges the OnePass architecture, for distributed policy enforcement through distributed data, unified control and single management panes; Zero Trust WAN, which spans Aryaka’s global private network backbone in more than 100 countries; comprehensive options for networking, security and observability; and flexible delivery for choosing preferred delivery (Aryaka or third-party) and implementation (managed, co-managed or self-managed) approach. In fact, Aryaka is the first SASE company to combine a unified, single-pass architecture, global private network backbone and security, observability and application performance capabilities into a single platform, delivered as a service. CallTower CallTower's cutting-edge Operator Connect UCaaS solution is designed to enhance Microsoft Teams with robust telephony capabilities, an integration that is pivotal for businesses aiming to centralize communications platforms. This makes Teams not just a tool for collaboration, but a comprehensive system for external communication. Operator Connect streamlines the integration of advanced telephony services within Teams, allowing users to make and receive calls directly through Teams on any device. This managed service circumvents the complexities typically associated with direct-routing solutions, offering a streamlined approach that integrates seamlessly with the Teams admin center. CELLocity CELLocity’s Private Wireless solution is based on open architectures and flexible platform choices, extending the flexibility and control for enterprise network owners and their integration partners. It promotes interoperation between best-of-breed and right-sized equipment and overcomes the dilemma of being locked-in to proprietary hardware and software. The solution also inherently scales for additional bandwidth, users or devices. Most importantly, CELLocity evolves to facilitate ownership and operation models without requiring changes to infrastructure. This empowers support for virtually any business model or deployment strategy. Clarus Communications “Charlie,” an innovative AI application launched in late 2023, extends a pioneering tool for enhancing agent efficiency, offering the ability to deliver rapid and accurate supplier information, commission rates, channel managers and other critical details. Charlie is built on a closed AI model that utilizes natural language processing (NLP) algorithms to allow it to interpret complex human language queries, enabling a natural, conversational interaction style that makes information retrieval more intuitive and user-friendly. The service also supports real-time data processing to ensure agents have access to the most current data and boasts the ability to customize and learn with time, adapting to user interactions to personalize responses. It also offers integration with multiple data sources.
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