CV_VSA_24

4 2024 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Entro Security The expansion of cloud-native infrastructure presents a challenge known as "secret sprawl," which occurs as an organization's cloud-native stack grows, leading to difficulties in managing and securing sensitive data, passwords and keys. In response, Entro offers a groundbreaking solution that diligently tracks, classifies and safeguards non-human identities. Through meticulous inventorying, organizations gain a clear understanding of the quantity and location of their “secrets,” shedding light on a previously opaque aspect of their infrastructure. Continuous monitoring of these identities for any abnormal activities becomes possible, allowing for swift action against potential threats and the prevention of information leaks. Granite Telecommunications Granite’s Greenix offers an AI-driven, low-code orchestration platform that allows solutions engineers and project managers to build business process workflows without coding. In the field, technicians can access Greenix workflows from a mobile device or computer, walking through the steps live, on-site. Greenix is being used by Granite’s deployment teams to streamline and accelerate installations. The company also uses Greenix to build processes for deploying and using its new edgeboot managed power distribution unit (PDU). While it’s historically common for up to 50 percent of installations to fail on the first try, Granite pushed the initial success rate to 93 percent while also cutting nearly 90 minutes off of each install. QuestBlue Systems In February, QuestBlue deployed its free softphone application for mobile devices, through the Apple and Google Play stores. This release represented a milestone in QuestBlue’s commitment to cutting-edge communications for businesses. The application – called SIPBlue 2.0 – factored in customer feedback to include a sleek design with customizable and scalable features. SIPBlue provides a full-scale phone system, with features for calling, texting and video chatting, from the palm of one’s hand. It also supports additional lines on existing phones without new hardware. The best part? SIPBlue 2.0 is freely available. Telarus Telarus’ SolutionVue AI QSA (quick solution assessment) extends self-guided sales evaluation technology that can intelligently match customer short- and long-term priorities. It makes use of a proprietary knowledge base of certified suppliers in Telarus core markets, recommending AI supplier alternatives, resources and process best practices. SolutionVue AI QSA lends AI-enhanced technology across two domains: CX technology (enhancing customer interactions by layering AI) and GenAI / cloud (exploring build-your-own LLM options, considering GPT engines). With Telarus, you gain expertise in AI self-service recommendations, survey intelligence that guides questions based on responses and immediate AI QSA survey results. Transaction Network Services To help channel partners address the persistent threat of spoofed calls, TNS launched its breakthrough enterprise product suite. This suite includes enterprise authentication, spoof protection and enterprise branded calling. TNS Enterprise Authentication and Spoof Protection improves the customer experience by allowing only authenticated calls to reach the end user, while Enterprise Branded Calling displays rich caller information such as brand logo and name on incoming call screens. In December 2023, TNS delivered more than 70 million branded calls for enterprise customers, marking a nearly six-fold increase, year-over-year. Unified Office Unified Office recently expanded its TCNIQ sentiment analysis offering. This AI-based offering analyzes phone conversations to advise managers in real time, helping them to intervene to rectify a situation before the call is completed. It extends AI-based, virtual whisper coaching to employees on how to provide improved customer service, reward loyalty or cross- or up-sell products and services. TCNIQ also scores phone calls for employee performance and customer sentiment. Unlike other large AI language models, Unified Office develops vertically focused small language models relevant to customers’ business, helping ensure accuracy and actionable output that is relevant to specific needs. Versa Networks Many of today’s enterprise LAN switching solutions that do not possess software-defined characteristics. Versa Networks’ secure SD-LAN introduces a solution that is built on true SDN technology. It’s based on intelligent network edges, while each edge node optimally connects with overlays to each other, forming a software-defined fabric on the LAN. Use of layer-3 transport-based overlays streamlines LAN network design, deployment and operations tasks while keeping the middle of LAN simplified, with edges running the intelligence. This gives the operator complete topological freedom, plus opportunity to use multiple active forwarding paths without using or relying on xSTP and fast convergence options. With this approach, enterprises can fully leverage their investment across LAN switches and interfaces.

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