2024 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 5 ZeroOutages ZeroOutages is a leader in low earth orbit (LEO), satellite business-class internet solutions, with more STARLINK deployments than any other vendor in the channel. The company’s business services are unique in that they include 24x7 phone support, service-level agreements, static IP addressing, subnets and a dedicated L3 network overlay for business-critical applications. Basically, customers can access up to 2Gbps of fast, low latency under 50ms connectivity anywhere in North America. Best Service Delivery Teams 2024 AireSpring Since first beginning tracking in 2023, AireSpring has reduced overall escalations. In fact, less than half of a percent of customer tickets were escalated, with over 92 percent of support issues proactively opened and support cases automatically generated through the AIreALERT 24x7 automated NOC. The company made significant investments in tools including its AIreCONTROL (AI-powered, cloud-based ITSM), an overhauled AireCare customer portal and improvements to its ticketing/monitoring systems. In 2023, AireSpring service delivery exceeded expectations with a 98 percent satisfaction rate for its repair center, surpassing the current 68 percent rate for ISPs (per ACSI). Betatel LTD. Betatel's Sinapsio anti-fraud detection system with AI-based shielding stands out due to its real-time fraud detection and decisionmaking, autonomous vigilance, unlimited scalability, rapid deployment and its fully managed capabilities. Sinapsio's rapid deployment and instant adaptability to new fraud patterns underscore its technological edge and commitment to advancing telecommunications security, while a dedication to R&D – especially in the fields of AI and data-analytics – ensures Sinapsio will continue to advance the anti-fraud movement. First Comm Known as “a company that cares,” First Comm extends virtually unmatched cloud communications, data, voice, security and managed services to more than 35,000 businesses across the U.S. Whether it’s high-end cloud communications, SD-WAN or security, customers know to expect an exemplary service delivery team paired with robust managed solutions and top-notch customer support. In particular, First Comm sets goals for its service delivery team and continues to deliver on them. With turn-up metrics met, its customer surveys indicated over 98 percent satisfaction for post turn-up scenarios. New Horizon Communications Corp (NHC) In early 2023, NHC received word that a customer experienced a catastrophic fire that destroyed its business. Although its primary structure had burned to the ground, NHC was able to provide hosted PBX and network services to a nearby, undamaged building in under 48 hours. Its channel team executed contracts and processed a new customer order. Its operations team facilitated newVoice hosted PBX call flow, PBX provisioning and new telephone number routing. Its LNP team ordered and assigned new phone numbers for remote call forwarding. Its translations engineering team built a PBX, assigned users and completed full end to end calling capabilities. Its logistics team inventoried hardware, registered and bench-tested phones, delivering overnight a fully provisioned solution to a customer dealing with a cold Vermont January winter. Its VoIP engineering team quarterbacked the installation and turn-up on the fly. In the end, NHC had the customer online and available. Channel Deployment of the Year 2024 Versa Networks A showcase of Versa Networks’ channel deployment success involved a major water supply system in Ontario, Canada that successfully secured its remote and headquarter offices, migrating sensitive data to cloud-based environments. This was done by deploying SASE technology from Versa. After reviewing Versa’s security features and capabilities, LAWSS approved a POC network and ran lengthy testing procedures. LAWSS then proceeded with full deployment, implementing Versa’s SASE to connect all of the branches, including those situated in rural locations. The goal was to operate on a secure network seamlessly while migrating control systems to the cloud with minimal disruption. In the end, LAWSS had a secure, reliable, resilient IT network to continue 24x7 operations well into the future. THE Communications STACK Provider™
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