to the ChannelVision 2025 Visionary Spotlight Award WINNERS Recognizing the top advancements, deployments and contributions in the channel for 2025
2 2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION OVERALL EXCELLENCE AWARDS Customer Service Broadvoice Broadvoice’s scalable CX solution streamlines how businesses connect with their customers and employees. Its GoContact omnichannel CCaaS platform and b-hive UCaaS software deliver a feature suite for businesses with 50-500 employees and BPOs. While Broadvoice provides products for best-in-class CX, its dedication to providing this to its own customers sets it apart. Through Broadvoice’s customer success program, every client is assigned a dedicated orientation specialist in the first months of onboarding. This ensures proper system setup and understanding, assisting with technical call-flow adjustments, answering billing questions and providing additional training and recommendations. CommandLink CommandLink’s CommandPod Support provides a streamlined solution to manage network infrastructure. The platform extends 24x7 support to optimize uptime without having to juggle multiple vendors or service contracts. It integrates seamlessly within existing IT infrastructure, providing access to network monitoring, alerts and case management from a single location. CommandPod’s expert support team is there to diagnose and resolve issues – whether due to circuit, hardware or performance degradation – minimizing downtime and maintaining productivity. It consolidates support into a unified, proactive monitoring service. CommandPod Support provides tools and support to stay ahead of network challenges, reduce costs and improve efficiency. New Horizon Communications (NHC) THE Communications STACK Provider, NHC has a customer service team that works diligently to research services, pull CSR answers, verify/update information and customize invoices, per accounts payable department specifications. This includes adding cost center codes and splitting up accounts by region. NHC also creates tickets for MAC activity, reviews and applies credit requests and serves as a general “hotline” for resolving customer issues. NHC’s customer service helps with training for its MAP online billing portal in order to download invoices, check usage, open and track tickets and review and download inventory from a single pane of glass. Panasonic Connect North America Panasonic Connect’s Toughbook Advantage program empowers channel partners with support, high-performance mobility solutions and a commitment to partner success. This includes, through its mobility partner support team, professional customer service and strategic partnership management expertise to help partners become more trusted with their customers. The support system includes tools, training and resources – including documentation, expense-processing management and refreshed materials – to support services and selling. QuestBlue Systems QuestBlue’s customer service team relies on existing client relationships to fix issues that arise. Customers never have to speak to an automated system. Dedicated personnel work to resolve problems – even if they occur after close of business – and follow up in a pleasant, engaging manner. In line with this commitment to excellence, QuestBlue offers technical training and resources to address complex technical issues. Plus, its telecommunications sector knowledge, respectful attitude and compassionate approach allows it to minimize disruption, smooth transitions and instill confidence. Ritalia Funding Ritalia Funding’s customer service operations are considered among the “Best in the West.” The company – which operates in the vendor and end-user channel – supports organizations across quoting, credit approval, signature and funds-dispensing. It brings an app-only, credit-based approach to help the SMB space procure and sell hardware, software and services. Encouraging monthly payment quotes on each proposal, Ritalia shows customers their solutions’ affordability. Plus, it uses D&B and bank statements to secure same-day credit approval and employs DocuSign to streamline signature processing. The customer only has to verify the transaction to commence funding. Snom Americas Snom Americas works with customers to ensure its communications infrastructure is protected for years. Backed by its brand value, Snom offers a three-year replacement warranty on all desk phones, DECT mobility solutions and conference phones. Snom also lends localized support, covering the unique challenges faced by North American clients while positioning technical support, engineering and R&D teams strategically within the region. This localizes assistance, providing swift, tailored support and eliminating language/time zone barriers. Additionally, Snom’s partner portal help desk supports seamless ticket creation and online assistance, while its multi-tier technical support delivers customer assistance whenever and wherever needed. THE Communications STACK Provider™
2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 3 Telesystem Unlike many competitors, Telesystem provides dedicated, U.S.-based, 24x7x365 customer service and support. Since its 1994 inception, Telesystem's customer service team has delivered support characterized by speed, efficiency and personal touch. Past-year benchmarks include answering 94 percent of calls within 20 seconds, live responding in under 20 minutes for 94 percent of support tickets and 91 percent of support tickets resolved within three hours. Telesystem views quick response as critical to building trusted customer/partner relationships, preventing escalation of minor issues. Whether addressing network outages, troubleshooting voice services or tackling cybersecurity concerns, the company prioritizes swift, effective resolutions. Emerging Technology Breakthrough Entro Security Entro Security’s non-human identity (NHI) and secrets security addresses vulnerability through visibility, control and real-time threat detection across the lifecycle. Its NHIDR (non-human identity detection and response) engine delivers contextual insight into usage, risk and exposure across multi-cloud environments. The platform integrates with existing workflows, discovering and mapping NHIs across code repositories, cloud services, CI/CD pipelines, collaboration tools and vaults. It uses AirTag-like capability to track, contextualize and secure NHIs, reducing breach risk and detecting misconfigurations and anomalous behavior in real-time. Entro can scale automation, cloud services, AI and DevOps without compromising security. Granite Telecommunications Granite continues to turn heads with its breakthroughs. This year, its Multi-Carrier SIM streamlines global mobile data connectivity, eliminating the hassle of multi-carrier management while offering reliable, borderless mobile data connectivity. Multi-Carrier SIM consolidates global wireless data connectivity into a single SIM card – whether physical SIM or eSIM – providing access to more than 600 domestic and global carriers across 150+ countries. At the same time, Granite360 redefines CX by seamlessly integrating telecommunications and IT service management into a unified, user-centric platform that eliminates the complexity of managing multiple systems, enabling businesses to streamline operations, reduce friction and enhance service delivery. National Retail Solutions (NRS) NRS helps small retailers compete against larger rivals by providing access to affordable, cutting-edge technology. The company continually drives development of comprehensive POS platforms to simplify retail operations. With time, the focus shifted toward delivering an integrated, cost-effective system that enhances inventory management, customer engagement and operational efficiency. To strengthen this, the NRS Cash Funding program offers financial support, while the NRS Petro division facilitates affordable fuel payment solutions for gas station owners. With its commitment to forward thinking, technology accessibility and approach, NRS continues to remain at the forefront of emerging technology breakthroughs. White Label Communications White Label’s communications platform as a service (CPaaS) offers programmable UCaaS and messaging. The cloud-based solution integrates real-time communications capabilities – including voice, video, messaging and chat – into existing applications and workflows. Unlike traditional communication systems, CPaaS eliminates reliance on complex infrastructure and standalone apps, helping build personalized communication experiences. White Label’s approach includes streamlined API design, white-label branding for partners, scaling and built-in compliance. This helps resolve complex pricing models and over-engineered APIs while bolstering voice/messaging proficiency and partner branding. Yellow.ai Yellow.ai has positioned itself near the front of conversational AI technology, largely due to ongoing enhancements. The company – which stands out for its multi-modal customer engagement solutions – is consistently evolving to meet modern business need. Its Agentic AI platform streamlines customer service with faster, more accurate, more personalized interactions, highlighted by its humanlike conversations (whether over voice, chat or email), in-house LLMs and plug-and-play integration. As such, it empowers companies to enhance service delivery and drive customer satisfaction in an increasingly digital world.
4 2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Best Service Delivery Teams AireSpring AireSpring’s service delivery team of dedicated experts fosters a collaborative environment, emphasizing innovation, problem-solving and exceeding customer expectations. At AireSpring, more than 92 percent of support issues are proactively opened, with cases automatically created via the AIreALERT 24x7 automated NOC. The service delivery team leverages network management technology to implement solutions and resolve issues. AireSpring also invests in tools such as AIreCONTROL (an AI-powered ITSM platform), which provides 360-degree visibility to unify processes, devices, circuits and data points. Platinum customers also receive a dedicated AIrePOD team of tier 3 managed services engineers (MSEs) throughout the life of their service, addressing issues directly through AIreCONTROL. BCN BCN's service delivery team exemplifies a commitment to excellence, reflecting dedication to seamless, customer-centric solutions that exceed client expectations. A cornerstone of BCN service delivery is POTS over LTE, which addresses copper phase-out challenges. To ensure flawless deployment, BCN offers concierge-level installation via its expert service delivery specialists, in collaboration with certified installation technicians. Clients receive a comprehensive post-installation report detailing installation. For clients across the entire solution set, BCN provides Project Onboarding with personalized support from inception through deployment. Through these initiatives, BCN delivers innovative solutions with unparalleled support and expertise. CommandLink CommandLink’s deployment services streamline network infrastructure installation and configuration processes for businesses of any size. Whether expanding to new locations or upgrading existing systems, CommandLink ensures seamless, end-to-end deployment. The service includes access to a team of technicians and global field support, plus hardware installation, configuration, site surveys, testing and troubleshooting. The deployment process minimizes disruptions to business operations while accelerating time-to-value. Companies benefit from a streamlined setup, reduced risk of error/delay and flexibility. Plus, CommandLink’s global reach means that businesses can access high-quality deployments, regardless of location. New Horizon Communications (NHC) NHC’s service delivery team values customer experience, even during off hours. The company – which can be a trusted partner for guiding all technology decisions – provides a single point of contact for all aspects of technology, including network, overlay, services and management. Its team accommodates on-the-fly demand, whenever and wherever its assistance is needed. Consider a recent services restoration for a customer impacted by a devastating fire. Despite the company’s primary structure being eviscerated, NHC quickly acted to extend hosted PBX and network services to a nearby location in under 48 hours, facilitating PBX call flow, provisioning and number routing, virtually overnight. Channel Deployments of the Year Symplicity Communications Symplicity executed a massive UCaaS deployment – the largest in the history of partner provider RingCentral. This 40,000-seat implementation for a national grocery chain showcased its technical expertise and operational efficiency. The rollout, completed on March 14, delivered a seamless transition via 3,600 phones and a lab with a portal build room, configuration room and field-tech staging area. The project included 274 pharmacies, averaging 78 daily phone installations over nine weeks; a larger rollout of stores and distribution centers with 1,500+ devices requiring analog-to-digital gateway configurations; and UCaaS across 12 distribution centers. Versa Networks With managed SD-WAN and security solutions powered by Versa Networks, its partner Crown Castle was able to provide architecture and engineering firm Goodwyn Mills Cawood (GMC) with 24x7 support, bandwidth and security. This came via a scalable solution, increasing application performance and network resiliency while layering on advanced security features. Benefits included bandwidth enhancements, WAN resiliency, scalable technology deployments at new sites, a single pane-of-glass monitoring and analytics engine and enhanced network security, with NGFW and URL filtering. THE Communications STACK Provider™
2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 5 Channel Programs of the Year ACS Cloud Partners ACS Cloud Partners stands out in the TSD industry with dedicated personnel, proprietary tools and provider contracts to support its offerings. It is committed to financial independence, focusing on resources to empower indirect sellers with the tools to differentiate themselves. ACS’ overhauled partner portal gives tech advisors GenAI-powered searches, provider product/feature information, enhanced commissions and, soon, CRM and marketing. Meanwhile, ACS’ proprietary partner center includes FiberLookup and PricingPro, for real-time product availability and pricing. Partners also can filter/view information on major data center providers throughout the U.S. and Canada. BCN BCN's channel partner program exemplifies the company’s commitment to empowering technology advisors with tools, resources and support for delivering custom managed network and tech solutions. Having celebrated its 30th anniversary in 2024, BCN is defined by its comprehensive service portfolio, revitalized SD-WAN and SASE offerings, integrated solution delivery, experienced and tenured team, commitment to exceptional experiences and customer satisfaction. These aims – alongside its commitment to innovation – have helped to define BCN’s channel partner program as delivering value, support and growth opportunities to technology advisors. Cox Business Cox Business’ channel partner program is backed by a dedicated support team of 40+ professional and touts rapid response, seamless sales support and smooth service delivery for its solution advisors. The company's solutions include connectivity, security, managed services, private networks, cloud and gateway access products, all built on a robust, reliable network. Cox collaborates with TSDs such as AVANT, AppDirect, Innovative Business Solutions, Intelisys, Telarus and Sandler Partners to bring solutions to market. Plus, partners can sell nationally, regardless of customer location, thanks to its installation success rates, enhanced marketing tools, sales resources and technical training. D&H Distributing D&H’s Go Big AI program extends training, consultative initiatives and resources to help MSPs and VARs navigate the marketplace as AI-powered offerings gain prominence. The program includes targeted education, a new SuccessPath to AI series, Partnerfi Community workshops, sales enablement tools, go-to-market strategies, lead generation and marketing support, in addition to ongoing AI-centered content at D&H’s THREAD technology events. These resources seek to demystify complicated solutions for partners, teaching AI-readiness and enablement while helping implement specific sales strategies that can monetize AI-driven offerings while these solutions come to market. Eaton Eaton’s longstanding PowerAdvantage partner program has a track record of helping channel partners grow their businesses. The program supports IT and power resellers, as well as datacom and MSPs that resell Eaton’s portfolio of solutions. The multi-tiered program is designed to continuously evolve and provide partners with solutions, support and rewards. The program is based on commitment to Eaton and offers exceptional margins to help CPs boost revenue and drive long-term growth. Resources include dedicated support, MDFs, training and certifications and sales and marketing tools. eSentire MDR services provider eSentire launched its new Atlas Nexus Network channel partner model in March. Atlas Nexus allows MSPs and system integrators to license and operate their own dedicated instances of eSentire’s Atlas XDRplatform. Partners can integrate their own security offerings to differentiate their businesses, building and deploying security services, at scale, powered by Atlas GenAI and agentic AI. Unlike traditional programs that rely on specific resale, Atlas Nexus lends control over how eSentire’s solutions are delivered. This groundbreaking partner model could transform the channel. FluentStream FluentStream made big strides with its channel program and expanded on its strategic partnerships, signing Allied and sipVine to solidify its role as a premier provider. One program differentiator is its partner portal, which provides real-time visibility into customer deployments, sales opportunities and support interactions. FluentStream’s portal features lead registration, quote creation and deal tracking to streamline sales, manage opportunity and drive growth. The portal also extends transparency into customer support cases. Finally, FluentStream prioritizes channel enablement by equipping partners with marketing collateral to effectively position and sell its solutions. Channe Program CLOUD PARTNERS A TSD WITH OVER 20 YEARS OF SERVICE, SOLUTIONS, & SIMPLICITY
6 2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Foresight Tech Sourcing Foresight Tech Sourcing is redefining IT services and procurement through partnerships, market expansion and channel empowerment. The growing tech solutions provider made headlines by expanding its global/federal market reach, strengthening IT services/security and bolstering the channel. It partnered with FedITC (IT services provider), Tontine Group (reinforcing supplier diversity and expanding contracting), AllianceTek (AI-powered procurement) and the International Institute of Management (strengthening executive leadership and strategic management across its channel ecosystem). By driving strategic alliances, supporting government and commercial clients and leveraging AI-driven service enhancements, Foresight is creating a next-gen channel ecosystem truly built for scalability and innovation. Freshworks Freshworks revamped its global channel program, eliminating complexity from legacy engagements to enable resellers and service delivery partners to more-quickly realize benefits. The program helps partners drive customer efficiency from the front to bottom line. The re-launch makes it easier for CPs to do business with Freshworks and grow new revenue, whether reselling Freshworks' customer and employee experience software or providing value-added professional services. The program includes flexible sales engagement models, service delivery partner offerings, enhanced partner services and support, technical enablement and onboarding training, opportunities for partner services delivery and features to support faster partner and customer impact. GoTo Technologies GoTo's partner program helps improve earnings, bolster innovation and empower success through initiatives such as its 12X Sales Incentive. This includes co-marketing and other efforts to drive mutual partner success. GoTo Partner Perks offers exclusive options for select, advantage and premium tiers, alongside an all-inclusive “perks for all” category. Partners get training, marketing resources, sales enablement and support. Finally, the Insiders program collects partner feedback to shape future offerings. GoTo's products deliver UCaaS and CCaaS tailored to any-sized business, helping partners transform customer interactions by automating tasks, improving operational efficiency and bolstering CX. Granite Telecommunications Granite’s Accelerated Sales Program (ASP) 2.0 helps sales partners get up-to-speed on its capabilities, offering a curated VIP experience where agents can find solutions. It combines TSDs and their agent partners, including top sellers, executives and sales engineers. With ASP, partners can visit Granite’s Quincy, Mass., headquarters twice monthly to learn about available services, capabilities, support systems and processes. ASP includes product/process training seminars; channel and operations team meetings; department head briefings, including customer support, client development, engineers, project managers and other personnel that touch channel support; tours and a face-to-face meeting with CEO, Rob Hale. GTT GTT’s channel partner program brings together the right people, partners and technology to reduce burden and solve networking and security challenges. It addresses market shifts and meets partner expectations via options for co-branded marketing, campaign tools, industry sales content, training/certification programs, dedicated channel account managers and joint business-planning options. GTT’s four pillars include no channel conflict (empowering – not competing with – partners); flexible GTM models (for reselling, co-selling or embedding GTT solutions into managed services); partner profitability (including competitive commissions, performance rebates and MDF); and the Envision Advantage (real-time visibility, management and insight across all customer networks, worldwide). LevelBlue LevelBlue, formerly AT&T Cybersecurity, embraces a multi-layered approach, leveraging managed security services, cybersecurity consulting, threat intelligence and SOC support. Its new partner program helps MSSPs, MSPs, VARs and SI partners simplify security, scale and drive revenue, with options for flexible consumption and managed or unmanaged services. It provides integrate-able security services, including managed threat detection and response, managed vulnerability scanning, penetration testing, incident response email security and managed endpoint security. Businesses can adapt, scale and innovate without friction, ensuring their security meets customer demand and remains smart and agile. New Horizon Communications (NHC) NHC has, since 2002, provided communications solutions while working exclusively through its partners. NHC’s comprehensive channel program includes extensive partner support, including access to its nationwide channel sales team, superior customer and partner tools, rapid response times, dedicated quote desk, highly competitive compensation and flexible contract terms. From design and quoting to managing implementations, accurately billing and expertly maintaining services, NHC is literally obsessed with the partner and customer experience, and it shows. THE Communications STACK Provider™
2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 7 Picus Security Picus Security’s commitment to partner enablement and profitability is evidenced by its rapid growth. The company upscaled its channel efforts, creating a robust program to deliver partner and MSSP value; it supports nearly 50 partners responsible for 100 percent of the company’s annual recurring revenue. Picus offers numerous SPIF incentives, partner-enablement certifications, training and other offerings spanning all partner levels. In 2024, Picus added a partner portal to streamline marketing, training resources, deal registration and product/pricing access. The program includes interval and continuous licensing, supporting automated validation for customers. Finally, Picus helps partners create professional services to improve CX and activate new revenue paths. QuestBlue Systems QuestBlue’s partner program supports businesses in a myriad of ways, including consulting, support and integration services, as well as resources to help businesses scale with its communication solutions. This includes its partner portal, replete with tools to navigate the partnership journey; technical support regarding QuestBlue products and services; web site partner badges and marketing materials; classes for enterprise accounts, private label wholesale and channel partners; and resources to enhance partner knowledge, expertise and skills while delivering customer value. RingLogix RingLogix’s channel program is designed to provide a better option than giving customers to a UCaaS provider for a 20 percent commission. MSPs gain the tools to build a recurring revenue business with 70+ percent margins. Key elements include streamlined timeto-market support, via the RingOS platform; multi-touchpoint onboarding and customizable, go-to-market resource kits and marketing tools. Other features include 24x7 partner success department support; dedicated support across quoting, billing and customer onboarding; and PartnerCare UCaaS Review and Go-Live-Assist services. Plus, there's access to automated quote-to-cash systems, pre-sales support, sales training and marketing collateral and training programs covering UCaaS, CCaaS and Teams. Schneider Electric The mySchneider IT partner program (ITSP track) is continually enhanced to meet partner demand. It offers comprehensive training programs, tools and resources for ITSPs, including deal registration, MDF, mySchneider rewards and more. In 2025, Schneider’s goal for mySchneider is to simplify processes, improve enablement, boost software adoption and better empower partners. With three tiers, it helps partners focus on areas best fitting their business needs. As partners progress, they unlock additional benefits. Those interested in accelerating recurring revenue and driving software now have access to additional benefits: a customer success team, digital tools, complimentary software licenses and joint customer acquisition incentives. Sharpen With its continuous innovation, Sharpen is poised to redefine channel partnerships for years to come. The company – which offers a transformative solution in the CXM space – is particularly relevant for organizations that rely on a network of channel partners. Sharpen offers a unique blend of support framework, integrated features and real-time analytics to help better navigate the channel landscape, addressing many of the intricate complexities of modern customer experience management. Snom Americas Since its channel program revamp last year, Snom Americas has embraced deal registration to improve transparency and recognition for partners. The company focuses on a robust sales enablement strategy for MSPs and resellers, arming them with the right tools and knowledge to communicate Snom’s value proposition. Snom empowers its partners to navigate complexity with confidence through targeted initiatives. Among these are its revolutionary try-and-buy program, enhanced learning ecosystems and bespoke partner portal, replete with various resources and training modules. Solutions Express (SolEx) SolEx’s aim is to provide a customer-focused, agent-centric experience. The company, which is now entrenched in its third decade of providing IT solutions to enterprise clients, has 100 percent channel-based distribution with a partner program that keeps innovation, production, profitability and efficiency at its core. This program – which includes best-in-class vendors, skilled sales, engineering and deployment services, great commissions, custom pricing and strong evergreens – allows its partners to build trust and longevity, minimize burdens and better service their end clients. Plus, it offers features for customized billing, interactive online billing and outage notifications.
8 2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Xiamen Yeastar Digital Technology Yeastar is a 100 percent channel-focused provider, dedicated to delivering value, support and growth opportunities for partners. The company – whose motto is “We Work for Partners” – collaborates with its global partner network to deliver, implement and maintain systems and services that drive digital value. More than 9,000 channel partners can access Yeastar’s Xcelerate partner program and constantly updated self-service partner portal for streamlined sales and service management. Its exclusive tools for comprehensive customer service management with 24/7 monitoring have directly contributed to record growth in partner-driven sales. CSP Network Infrastructure Innovation of the Year GTT GTT EnvisionCORE, part of its Envision platform, offers a platform/provider/unified experience for connecting people, devices and data. Its heart includes GTT’s global, SDN-enhanced Tier 1 IP backbone. In 2024, GTT added three NFV nodes – for 25 total – enabling high-performance service-chaining. GTT also adopted IP networking technology that enables seamless edge and core network scalability from 400G to 800G. This supports traffic growth via AI adoption while maintaining cloud service low latency and resilience. GTT also extended its network through partnerships in various countries. With 450+ global PoPs, it delivers application performance and global consistency for customers leveraging managed connectivity, networking, cloud and security services. Digital Transformation Achievements GTT GTT Envision is a global technology platform for connecting, orchestrating, visualizing and automating enterprise networks, built on its global Tier 1 network. Envision helps compose and consume solutions to achieve business missions and address demand. GTT’s portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by professional services and local and global sales/support. GTT Envision leverages all components of its platform: EnvisionCORE, EnvisionEDGE and EnvisionDX, plus managed and technical support. GTT regularly invests in the platform with additional NFV deployments, virtualized dedicated internet access and MPLS, eliminating hardware dependence and reducing networking installation times. Telarus Telarus Hub is an all-in-one business-management platform that helps technology advisors sell and manage sales. The advisor-centric tool prioritizes navigation, data accessibility and sales management, helping streamline use, data transparency and sales management. Advisors can locate resources, assess suppliers, determine best solutions, register deals, place quotes/orders, manage/track commissions and leverage Telarus’ sales, service and solutions teams, learning courses and content. Telarus Hub helps partners make better-informed decisions and accelerate sales. Emerging/New Channel Program Astound Business Solutions Astound’s emerging channel partner program extends a series of diverse access options that go beyond legacy LEC routes. In particular, its suite of connectivity, internet, voice and cloud networking services help partners to win more business. Channel partners get all of the resources that they require, including competitive agent compensation, automated quoting and a dedicated support team (sales engineers and offer management specialists) to help understand a customer’s problematic technical needs. Plus, there are detailed network maps, transparent route designs and more flexible contract terms. Top Innovation Award Dialpad Dialpad embraces a unique approach by integrating AI and multi-channel communication. Its AI-powered customer communications platform allows organizations to connect, support and sell on a more intelligent level than previously available. This not only streamlines the ways in which teams can interact, but it boosts productivity and customer engagement. Elements include support for instant AI summaries and actionable items on calls, messages and meetings; a next-generation contact center solution with AI agents, assistants, coaching and insight; and real-time AI coaching, insight and automations for outbound calls.
2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 9 Grip Security Grip Security’s SaaS security platform offers an identity-first approach. Unlike traditional security models focused on devices and networks, it extends visibility and control over SaaS applications, helping enterprises manage SaaS sprawl, reduce identity-based risk and maintain compliance. Differentiators include its SaaS discovery, shadow IT control, identity-centric security, automated SaaS security posture management, zero-friction deployment and end-to-end identity lifecycle protection. It also offers agentless discovery, identity threat detection, automated policy enforcement, compliance/risk insight and seamless integration with existing security and identity solutions. Grip’s approach prioritizes identity security and automation, mitigating risk, enforcing policies and staying ahead of cyberthreats. SmartCIC SmartCIC Global Services embraces a disruptive approach to connectivity that increases capabilities, accelerates service delivery and cuts cost. Its innovative “Through the Line” connectivity model, in particular, extends an all-in-one solution that encompasses international wholesale services, local networking, access technology, shipping, logistics, on-site field services and other areas. With this purpose-built model, carriers and service providers remain better poised to monetize opportunities in enterprise networking, worldwide. BUSINESS TECHNOLOGY BREAKTHROUGHS AI Implementation Eaton Eaton’s new SmartRack enclosures help data center operators and engineers accommodate the increasing physical needs of GenAI computing infrastructure in enterprise, colocation and hyperscale data centers. Purpose-built to support larger, heavier AI servers and critical IT infrastructure, SmartRack is ideal for operators seeking to future-proof their data centers for AI innovation. Eaton’s heavy-duty enclosures are part of its modular build program, which allows for quick delivery of custom enclosure configuration and enclosure bundles, with cable management, power management and more. Unified Office Unified Office – which offers reliable, high-quality voice, messaging, business analytics, AI and IoT-based solutions – opened its groundbreaking AI platform to empower businesses to build their own custom, drag-and-drop, AI-powered communications services with unprecedented ease. For those seeking more sophisticated services, APIs are available via software development kit. The platform also provides access to Unified Office’s industry-specific, augmented small AI language models, tools and scalable, cost-effective infrastructure. Unified Office’s belief is that AI should be accessible to everyone. Its approach eschews traditionally expensive, multivendor ecosystems, putting AI within reach for most SMBs while virtually eliminating the need for software engineers. vCom Solutions vCom leverages AI and RPA (robotic process automation) to identify trends, gain insight and enhance communication and data access. The vAI suite (part of vManager) provides real-time invoice notifications, order updates and its mobile app for managing inventory, opening tickets and responding to orders. There is support for natural-language queries, for accessing data on assets, billing, support and spending, plus insight into contract expirations and alternative provider options. vAI targets key stakeholders in procurement, IT, finance and executive leadership, empowering advisors, partners and vendors to drive greater visibility, information access and time savings. Contact Center/CCaaS Broadvoice Ideal for businesses with 50-500 employees and BPOs, BroadVoice’s GoContact is designed for users, not IT departments. GoContact combines advances in computing, the cloud, containers, microservices, AI and workforce management (WFM) into a secure, scalable, omnichannel platform. It delivers personalized experiences by unifying interactions into a single solution, providing data and analytics to optimize customer/agent satisfaction, driving operational efficiency and ROI. Delivered in the cloud with no required hardware, software or coding/scripting/training/certifications, GoContact offers a single view for calls, chats, emails and social media. Managers can build campaigns, assign agents and apply add-ons in less than 10 minutes.
10 2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Genesys Genesys delivers its cloud-based CCaaS solutions to assist organizations in managing their customer interactions. This occurs seamlessly across many different channels, including voice, email, chat and social media. The platform enhances CX while optimizing operational efficiency for businesses of any size. Organizations can manage customer interactions without needing onpremises infrastructure. This extends scalability, flexibility and cost-effectiveness by helping adjust resources based on demand. Typically, this includes features such as automatic call distribution, interactive voice response, analytics and integration with CRM systems. First Orion First Orion’s AFFIRM reputation monitoring transforms how businesses and call centers manage outbound call integrity. By enabling companies to monitor how their calls display on mobile phones, AFFIRM can maintain brand trust, ensure customer communication and combat mislabeled calls. AFFIRM provides actionable insight by seamlessly integrating into outbound dialing systems, offering call labeling visibility on customer devices while identifying if numbers are anonymous, branded, scam or spam. Features include active, automated monitoring across major U.S. carriers, spam and scam alerts, detailed reporting and a user-friendly dashboard. NUSO The NUSO Connect Recorder provides secure, reliable and scalable call recording, whether residing in or outside of a contact center environment. Features include AI-powered transcription and sentiment analysis, to transform all calls into searchable data; centralized and localized storage options, with support for variable retention and accessing records; and support for common compliance standards such as GDPR, MiFID II, HIPAA and others. Plus Connect Recorder is platform agnostic, meaning that it can record from any platform while tendering a complete record of interactions, spanning multiple points of contact, locations and software platforms. QuestBlue Systems With QuestBlue’s QB Connect, users can effortlessly migrate a call center platform to the cloud, bridging any gaps between call center software and SIP trunking for seamless communication and enhanced efficiency. QB Connect helps call center software and SIP trunking seamlessly work together and offers flexible number management, with tools to manage, assign and track phone inventor, E911-compliant routing, number porting and more. Transaction Network Services (TNS) Spoofed calls present challenges for CCaaS providers and their channel partners delivering inbound/outbound communication to CC enterprises. TNS’ secure customer engagement products help CPs differentiate their CCaaS offerings. Its enterprise product suite – with authentication, spoof protection and branded calling – delivers modern, outbound communication strategies to restore voice channel trust, ensure verified, branded call delivery and block spoofed calls in real-time. CCs can provide secure communications and rich call information, such as brand name and logo, on outgoing calls. TNS also covers reporting for call-pickup rates, duration, handling time and rejection. Cloud Computing C3 Complete For 10+ years, C3 Complete’s team has designed and supported public, private, hybrid and multi-cloud-based solutions to streamline an organization’s cloud journey. C3 Complete takes a holistic approach to understanding a company’s cloud needs, helping ensure that its partners can safely migrate from “A” to “Z.” This includes specific challenges related to infrastructure that relies on outdated clients/ servers/hardware. C3 analyzes potential impact before designing a custom cloud solution to improve networking and assist migrated files and application services. This helps eliminate network outages, cuts cost and improves security and compliance posture, all while adding remote desktop support. QuestBlue Systems QuestBlue Systems is a global cloud communications platform that companies turn toward for cloud-ready voice, text, fax and emergency services. This makes it a one-stop-shop for everything that comes from a global cloud platform. Switching over to QuestBlue’s Universal Platform means access to SIP trunking, messaging and voice. Features include support for custom builds, with a single portal of tools to design/deploy telecom operations; carrier-to-carrier peering, including 100 percent connectivity with Tier 1 options; and 100 percent API support for integrating data.
2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 11 Cybersecurity Blackpoint Cyber CompassOne offers a unified security posture platform to help IT teams and MSPs more effectively control security across multiple client environments. This SaaS-managed cybersecurity solution transforms how Blackpoint partners deliver end-to-end security services at scale. CompassOne provides unparalleled contextual understanding by associating assets, identities, threats and vulnerabilities to the entire attack surface. Plus, its context-driven methodology closes the chasm between proactive and reactive security, helping MSPs and security teams prioritize threats by real-world risk. CompassOne offers a game-changing solution to reduce operational overhead, improve security efficacy and allow MSPs and security teams to demonstrate measurable security improvements. CommandLink CommandLink’s managed security services provide a comprehensive, proactive approach to safeguarding network and data assets that combine threat detection with expert management. CommandLink's professionals monitor and manage security tools to offer 24x7 protection spanning firewalls, intrusion detection, endpoint protection and incident response, whether on-premises or cloud-based. CommandLink's managed security also integrates with the company's ITSM platform, supporting seamless monitoring, reporting and alerts to help businesses identify and respond to threats, swiftly recover from incidents and minimize impact. Businesses gain access to enterprise-grade security without requiring a dedicated internal team. This results in enhanced protection, reduced risk and peace of mind. Cynomi Cynomi's vCISO platform empowers MSSPs, MSPs and consultancies to offer structured cybersecurity services at scale, providing proactive cyber resilience. It combines proprietary AI algorithms with CISO-level knowledge, streamlining the vCISO's work while automating manual tasks. MSSPs and MSPs leverage Cynomi AI and automation based on extensive global security knowledge and knowhow. This supports proactive CISO-level resilience, easily digestible reports, reductions in time needed to complete tasks and customized processes for the end customer. Eaton Eaton’s Network-M3 gigabit network card is equipped with enhanced capabilities but adds features to address cybersecurity needs. In particular, it extends a secure boot process, user-configurable firewall and zero-touch provisioning to help IT professionals guard against cyberattacks while simultaneously supporting comprehensive power management. Network-M3 features UL 2900-1 and IEC 62443-4-2 cybersecurity certification and extends flexible options to authenticate attached firmware, preventing cyberattacks from spreading. Picus Security Picus Security evaluates cyber-risk based on business context, transforming security practices by correlating, prioritizing and validating exposure across siloed findings. Teams can focus on critical gaps and high-impact fixes, acting more quickly with single-click mitigation. The Security Validation platform includes breach and attack simulation, automated penetration testing, attack path mapping, attack surface validation, cloud security validation and detection rule validation. It also integrates with SIEMs and EDRs to reach across on-prem environments, hybrid clouds and endpoints. Picus' open platform integrates siloed datasets – including vulnerability and assets – from its security tech stack. Edge Computing Eaton Eaton’s SmartRack modular data centers include IT rack, cooling and service enclosures that form a performance-optimized data center (POD). This solution minimizes deployment time, reduces cost and streamlines the process of launching new data centers. SmartRack helps meet the expanding computing requirements of AI, ML and edge computing and can be rapidly sized, configured, commissioned and deployed. Eaton helps facilities withstand the physical and environmental challenges of the factory floor, as well as other non-traditional computing locations, with its IT rack, cooling and service enclosures that work to create a performance-optimized data center solution design.
12 2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION End User Portal Spectrotel Spectrotel’s Network Intelligence Center (NIC) end user portal empowers customers with real-time visibility, actionable intelligence and advanced analytics to seamlessly manage and optimize network environments. NIC combines a user-friendly interface with predictive and prescriptive capabilities, allowing organizations to proactively address network challenges, streamline operations and enhance decisionmaking. It is designed with scalability and flexibility in mind, offering a cornerstone of Spectrotel’s commitment to raising the service bar and delivering improved customer value. vCom Solutions vCom's vManager is an AI-powered platform that streamlines technology spend and lifecycle management for SMBs. Its unified portal can oversee IT assets, orders, projects, tickets and invoices across technology, vendor and location. Key features include functionality for planning and procurement, operations management, expense management, AI integration and a customizable dashboard with up to six configurable panels. This allows it to offer at-a-glance insight into various spend-management metrics. vManager – with its user-friendly interface and AI-powered support – continually evolves to meet IT and finance professionals’ dynamic needs, offering a robust solution for centralized technology management and IT lifecycle management. Enterprise Mobility AireSpring AireSpring’s Managed Enterprise Mobility solution provides enterprises with a fully managed service that streamlines mobile connectivity across multiple carriers, consolidating mobile networks and providing a centralized platform for management. The solution enhances operational efficiency, reduces cost and promotes secure, reliable connectivity. Enterprises can manage multiple mobile networks through a single provider, with seamless multi-carrier integration eliminating the need to manage separate relationships with individual carriers. The solution also includes AireSpring’s enterprise cloud management platform with real-time visibility and control over devices, usage and expenses. Spectrotel Spectrotel’s enterprise mobility options streamline mobility lifecycle control – across smartphones, tablets, laptops, POS devices, wearables and other devices – determining which services can be leveraged to augment one’s IT team. One can choose the necessary managed mobility services to help fill in gaps or offload the complete mobility lifecycle, customizing them to specs with all apps, services and accessories loaded. Plus, Spectrotel’s U.S.-based mobility specialists serve as an extension of the IT team, implementing a device catalog for managing data points and providing access to mobile device, wireless expense and end-of-lifecycle management. vCom Solutions VCom's enterprise mobility and IoT solutions platform streamlines the mobile lifecycle. It offers mobile planning, procurement, infrastructure audits, vendor assessments, RFP development, proposal/quote management, contract advisory and storage, mobile operations management, MACD management and vendor ticketing. Plus, there’s mobile expense management, invoice standardization, automated approval workflows, variance detection and resolution, managed payment services, automated GL coding and cost allocation, batch AP posting, reporting and cost optimization. vCom boasts a vendor-agnostic marketplace with access to multiple suppliers and a centralized asset database repository for mobile assets. Hosted PBX RingLogix RingLogix’s hosted PBX offers a profitable way to sell VoIP. With RingOS Hosted PBX, MSPs gain a white-labeled, automated platform for deploying and managing VoIP services. It offers fully branded VoIP options; embedded automation for quoting, activation, billing and support; customizable pricing; streamlined PBX deployment; 90-second quote-to-cash activation; automated provisioning tools; and seamless number porting. Plus, MSPs can own the customer relationship, with no middlemen, vendor branding or interference. Other options include branded portals and invoices, customizable call routing, live call tracking, SIP flow and real-time diagnostics. RingLogix’s "active/active geo-redundant network" supports businesses of all sizes, synchronizing infrastructure across locations.
2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 13 International Deployment AireSpring AireSpring promotes network integration, security, regulatory compliance and performance. Its expert team and AIreCONTROL AI-powered ITSM platform provide personalized customer service to help organizations stay securely connected. Taking into account unique enterprise needs, it customizes solutions to extend global internet connectivity with last-mile circuit procurement. Its network includes hundreds of suppliers in 190 countries, plus capabilities for sourcing, implementing and supporting enterprise locations. With third-party internet monitoring, 24x7x365 troubleshooting and resolution (via AIreALERT) and the ability to implement global SD-WAN across 23 global private network POPs, global enterprise organizations remain better connected. ITSM AireSpring AireSpring’s AIreCONTROL AI-powered ITSM platform breaks ground in streamlining multi-location enterprise IT operations, providing 360-degree visibility and control over processes, devices, circuits and data points from a single pane-of-glass. AIreCONTROL pulls insight and analytics, managing site performance and health. It seamlessly integrates existing tools and systems while acting as a hub for accessing critical information such as circuit IDs, contract details and IP addresses. AIreCONTROL supports network monitoring, SDWAN inventory tracking, firewalls, routers, IP blocks and incident management, including automated ticket creation and escalation to 200+ global carriers. The platform integrates with AireSpring’s AIrePOD service and support model. Granite Telecommunications Granite360 applies ITSM principles to unify field services, network operations and telecom service delivery. Organizations gain realtime visibility, automation and cross-function control to streamline issue resolution, SLA performance, service requests and user/IT team experience. There’s TechExpress, which streamlines field technician service request/management by connecting users to Granite’s network of 50,000+ technicians while integrating into IT workflows. Plus, NOCExpress’ customizable dashboard monitors service tickets and network health, while the AccessExpress carrier-neutral solution helps compare, customize and order network services from a centralized portal. Granite360 transforms complexity into clarity, converting telecom operations into a true strategic asset. Managed Services Cynomi Cynomi's vCISO platform offers a managed service to help MSSPs, MSPs and consultancies offer structured cybersecurity services at scale. It provides proactive cyber resilience, integrating its proprietary AI algorithms with CISO-level functionality. The platform streamlines vCISO work while automating manual, time-consuming tasks. Providers leverage Cynomi's AI and automation based on extensive global security knowledge and know-how to offer CISO-level proactive cyber resilience, without having to grow or replace the current team. This allows them to improve with time, access reports and reduce task time-to-completion. While some platforms focus on compliance or security, Cynomi integrates the two. Granite Telecommunications Granite Managed Network Services enhances Starlink’s LEO satellite internet by combining it with edgebootPro and network management. It delivers reliability and resiliency for enterprise connectivity. An authorized Starlink reseller, Granite provides highspeed, low-latency satellite internet to multi-location businesses in the U.S. and Canada, to maintain connectivity in remote and underserved areas. Differentiators include its managed PDU, which uses AI to monitor network health and resolve issues, seamless Starlink integration and flexible deployment. Granite’s Starlink + edgebootPro solution sets a new standard for managed connectivity. Panasonic Connect North America Panasonic Connect’s Professional Services suite gives customers a one-stop source for hardware deployment, installation and maintenance, backed by its team of experienced professionals, service depot and repair center. The suite represents comprehensive CX and best-in-class service. With its team ready to respond to customer requests, Panasonic Connect’s suite embraces a customercentric approach, backed by superior quality and reliability. Customers can enhance productivity, reduce downtime and alleviate market pressures. Panasonic Connect’s Professional Services suite keeps teams equipped, productive and connected, managing projects from planning to completion with support at every step.
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