2 6 WISPAPALOOZA SHOW I OCTOBER 3 – 6, 2022 www.bekabusinessmedia.com L Z OO 2022 DAY 1 Meerkat Cx Provides Customized Solution for Businesses The changes in habits and practices that have taken place in recent years have led consumers to demand faster and better-quality connections. Today, times have become more flexible, and entertainment, study and work are no longer limited to a specific time frame but have been extended and adapted to new needs. At the same time, these transformations meant that companies had to adapt quickly to these new demands, adopting not only new hardware but also innovative tools to meet their customers’ requests. Today it is essential to meet these requirements quickly and effectively, at any time and from any place. This is why customer service and the consequent resolution of problems every day, 24 X 7 is a fundamental value that users increasingly value, even more than connection quality. For example, at Neurotech, an Internet Service Provider in Torreón, Mexico, it was convinced that it had a specific number of daily calls related to both service and administrative issues. When Meerkat Cx offered Neurotech a chance to Meerkat Cx, it was able to verify that it actually was receiving 300 percent more daily contacts than it thought, because until then Neurotech did not have integration tools to contemplate other communication channels (Whatsapp, SMS, Web Chat, Facebook Messenger and others). In addition, the platform allowed Neurotech to improve its net promoter score and to check the performance of its agents and find opportunities for improvement in its Customer Care team. Rodolfo Bianchi, president of the Argentine Chamber of Small Internet Providers (CAPPI), shared a similar experience. “During the quarantine, the telephone drove us crazy, and we even had to disconnect it because we were unable to deal with the complaints. We faced the dilemma of choosing between having the staff solve the problems or having them handle the customers. Meerkat Cx provided the solution.” Meerkat Cx is a solution that allows the ISP to integrate into a single common platform all customer service channels (Omnichannel) and automate and centralize each contact through a ticketing system, while creating a backup in the cloud for tracking and analysis. In addition, it works 24 x 7 and in your language. To learn more about Meerkat Cx and the company’s “Early Adopters” benefits program, visit us at booth 721 on the WISPAPALOOZA Exhibit Floor. m
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