This is a ChannelVision Magazine Publication.

BUYERS SIDE I n recent years, the number of remote workers has increased significantly. In the U.S. alone, remote workers increased by 159 percent between 2005 and 2017, show a study by FlexJobs. The trend is only predicted to skyrocket, with as much as three-quarters of organizations’ teams expected to have telecommuting employees by 2028. As more U.S. workers choose re- mote work over jobs in traditional office settings, there are a number of factors your customers will need to consider to adapt their workforces and support offsite employees. As you’re providing guidance to customers about the com- munications tools that will help them thrive in a modern economy, it’s impor- tant for channel partners to help cus- tomers think through ways to ensure their toolbox is robust and capable of protecting businesses and workforces in the face of unexpected scenarios. An important but perhaps less fre- quently considered element as busi- nesses think about enhancing their suite of tools to support remote workers is emergency preparedness. Customers looking to bolster their remote workforce with cloud-based tools will want to pro- vide these remote employees with the same access to emergency services that on-premises solutions would offer. However, providing emergency services for remote workers is more challenging when employees are work- ing in different locations. That’s where E911 – or enhanced 911 – services come in to play. E911 services are “en - hanced” because they can provide the location of the caller to the local Public Safety Answering Point (PSAP), which makes it easier for first responders to find and help the caller in an emer - gency. Customers with sprawling cam- puses can elevate their safety plans by securing an E911 solution that will pro - vide accurate information to dispatch- ers and ultimately lay the groundwork for more rapid emergency response times and an overall safer company. Section 506 of RAY BAUM’s Act – a bill outlining regulations for telecom access – states “The FCC must con - clude a proceeding to consider adopt- ing rules to ensure that dispatchable location is conveyed with 9-1-1 calls.” This means that the location details of the caller, including the street address, apartment number, etc. need to be ac- cessible by the dispatchers and then shared with emergency responders. As a channel provider, safeguard- ing your customers with E911 services will help them complete their package of services to carry them into the future of supporting remote positions. And, because of regulations like Kari’s Law and RAY BAUM’S Act that affect your customers, channel partners should help their customers understand and navigate options in order to comply with the provisions. So, while protecting a remote workforce can feel daunting, it is essential – and easier than ever – thanks to VoIP services and cloud- based telecom that make scalable and flexible interactions between employees and customers possible. Below are two initial starting points you can offer to customers to help them implement E911 services for their dispersed workforces. Enable Emergency Alert Notifications Providing an emergency notification to a central location whenever a 911 call is made in the enterprise is required by By Al Castle Why Businesses Need E911 for Remote Employees 24 CHANNEL VISION | May - June, 2020