QuestBlue, a leading cloud-based telecommunications provider and 2024 VSA winner, had a busy spring introducing new products and integrations, expanding its sales team and exhibiting at industry events. The company recently elevated its offerings with a new integration for Microsoft Teams. Through QB Connect, QuestBlue’s integration platform for call centers, customers can enjoy enhanced communication capabilities within Teams, boosting productivity and streamlining workflows. This integration supports video meetings and calls, ensuring a smooth and connected experience from anywhere. In addition, QuestBlue launched SIPBlue 2.0 – a feature-rich, cost-effective softphone solution for mobile and desktop. SIPBlue is a communications app that helps businesses of all sizes connect and collaborate more effectively from a single, easy-to-use platform with global reach. SIPBlue 2.0 reduces hardware expenses, while improving scalability. It also features a seamless setup process that allows customers to be up and running within minutes. QuestBlue also enhanced its team this spring by naming Morgan Barna as sales coordinator. ChannelVision caught up with Barna to learn more about her new role with QuestBlue, and how her position benefits clients. CV: Please tell us about your background. How have your previous roles prepared you for your new position at QuestBlue? Morgan Barna: My experience in sales and customer service has provided me with a solid foundation in understanding client needs, as well as homing in on my ability to effectively build authentic relationships. These skills have proven invaluable as I’ve transitioned into my role at QuestBlue, where fostering strong interpersonal connections and delivering exceptional service are paramount. CV: In this role as sales coordinator, how can channel partners lean on you to drive growth and support customers? MB: As a sales coordinator at QuestBlue, I serve as the main contact between our company and our channel partners. My job is to support our partners by providing them with the information and guidance they need to promote and use our products and services effectively. Partners can rely on me for everything from product details to customer support, ensuring they have what they need to grow and serve their customers. Q: What do you think sets QuestBlue apart from competitors in the telecom market? MB: QuestBlue prioritizes innovation, creating tailored solutions and delivering exceptional customer service. Unlike our competitors, we don’t enforce contracts, minimums or ramp-up periods. Our approach is to earn your business every day. Additionally, our in-house support team is dedicated to delivering personalized assistance, guaranteeing that you’ll always receive direct, human interaction without any automated systems. QuestBlue’s proactive approach to understanding and anticipating client requirements, alongside our commitment to fostering long term partnerships built on trust, reliability and personalized support is what truly distinguishes us from others in the market. Q: What drives you as a sales leader? How do you plan to use that motivation to grow QuestBlue? MB: What drives me most in sales is the satisfaction of helping clients succeed. Seeing their businesses thrive because of the solutions I provide is incredibly rewarding. At QuestBlue, I’m excited to bring this passion for customer success. I’ll work closely with clients, understanding their unique needs and delivering tailored solutions that exceed expectations. By prioritizing customer success and staying informed on evolving industry trends, I’m confident that I can effectively contribute to advancing QuestBlue’s partner and customer objectives. CV: QuestBlue has earned a reputation for being a great place to work. Can you talk about QuestBlue’s culture? MB: What drew me to QuestBlue was not only its reputation for innovation and excellence in the telecommunications industry but also the opportunity to continue growing both personally and professionally in this new chapter of my life. I saw joining QuestBlue as a chance to apply my expertise in fostering relationships and contribute meaningfully to their mission. I’m truly excited to be part of a team where I can leverage my strengths to drive success and forge lasting connections with both colleagues and clients. o Looking ahead to the second half of 2024, QuestBlue is gearing up for the Small Business Expo (Chicago, June 13) followed by ClueCon (Chicago, Aug. 12). The company will then head to Small Business Expo in San Francisco on Oct. 10, followed by ICMI Contact Center Expo in Orlando on Oct. 21. And in November, QuestBlue will once again return to CVxEXPO24 in Scottsdale, as a Silver Sponsor followed by the Call & Contact Centre 2024 in London. Morgan Barna of QuestBlue What’s New with QuestBlue PRODUCT UPDATES, NEW SALES SUPPORT AND UPCOMING EVENTS 44 CHANNELVISION | MAY - JUNE 2024 MAY – JUNE
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