INCOMPAS Show (Spring 2016) - Day 1 Show Daily

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THE INCOMPAS SHOW I APRIL 10-13, 2016 « 2 9 »
DAY 1 THE INCOMPAS SHOW
OmniConnect, Two-way API Supports Profitec’s OmniBill
Profitec Billing Service Inc., a Wallingford,
Conn.-based billing service bureau, is
unveiling the newest version of its API ORLS
and companion software product, OmniConnect.
The online record logistical service is a
two-way, always-on web service, which is
attached directly to a client’s OmniBill master
billing database.
ORLS acts as an intermediary between Prof-
itec’s OmniConnect, or any custom client front-
end application and the billing system database.
OmniConnect is a versatile program product
designed to take delivery of multiple feeds from
a variety of carrier and platform portals. The
individual feeds are reformatted and integrity
checked and then converted to XML as they are
uploaded into the OmniBill system using ORLS.
OmniConnect makes handling multiple plat-
forms and databases manageable as it enables
electronic upload of database content elimi-
nating duplicate data entry and minimizing the
effort of keeping the billing system in synch with
outside portals and platforms.
ORLS is completely industry standard XML
based, eliminating cross system compatibility
hurdles. The system is fully two-way, enabling data
extraction as well as record loading for a variety of
areas including master account level, lines, services,
features, equipment and technical line information.
ORLS supports activation, deactivation and
change functionality for all areas. Additional
system methods allow for the direct extraction
of billing cycle-end information as well as full
payment processing functionality directly to the
master OmniBill database.
“In working with our customers we discovered
that the billing system needs are a little more
sophisticated in today’s challenging and compet-
itive environment” states Randy Minervino, Prof-
itec’s vice president of Sales and Marketing.
“Customers are using the billing system in
conjunction with outside CRM systems and
other sales operating systems as extensions
of the presale effort and are looking for direct
connection with the billing database,” Minervino
continued. “Many of the sales being made today
require extensive implementation effort and
engineered organizational planning. Much of
this aspect of the client turn up is being handled
by custom client configured systems expressly
created to handle complex task assignment.
“ORLS enables those systems to perform
real-time interaction of the billing system with
the results of the sales effort to minimize manual
updating. Additionally, many of those same
clients wish to utilize their CRM systems to handle
front line customer service interactions so ORLS
supports fetch calls to bring the specific account
data to the CRM in real time,” Minervino said.
ORLS works in conjunction with other func-
tionality inherent in OmniBill to update outside
applications, such as provisioning activity at
the switch or on the network platform, to enable
(See Profitec, page 30)