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By
Tara
Seals
The global unified communica-
tions (UC) market size is expected
to reach $143.49 billion by 2024,
according to a report by Grand View
Research, largely driven by increas-
ing workforce mobility. The substan-
tial growth prospects of the unified
communications market also can be
attributed to the rapid international
expansion of organizations and an
increasing need for real-time and ef-
ficient communication systems that
enhance the inter-organizational ex-
change of information.
The firm also said that favorable
government and institutional initia-
tives worldwide supporting the in-
troduction of UC deployment across
various industry sectors are expected
to positively impact the market dur-
ing the forecast period. Grand View
also stressed that UC allows firms to
have better operational agility, better
customer engagement and connected
employees – all strategic business
goals that offer a conversation for
savvy channel partners.
Some verticals are particularly
hot right now: Global Market Insights
pointed out that the government sec-
tor has witnessed increased adop-
tion of UC systems, especially when
it comes to public safety. These solu-
tions help governments to effectively
deal with emergencies and support
effective crisis conferencing. The
report estimates revenue from this
segment alone to exceed $20 billion
by 2023.
Rising Tide
UC integrates real-time commu-
nication services such as presence
information, telephony, conferencing,
telephony, instant messaging and so
on with non-real time services such
as SMS, email and voicemail. As
such, Intense Research said that the
sustained growth of the information
and communications technology (ICT)
market overall is expected to en-
hance the growth of UC markets, as
it is generating lot of interest in soft-
ware and application development
communities as well as enterprises.
In the latter segment, large invest-
ments in communication and collab-
orative technologies by government,
telecom and IT, and financial services
sectors are leading the way.
Grand View found that on-premises
Mobility to Drive Global
UC Uptake to New Heights
INTERNATIONAL AGENTs
SECTION
Source: Aberdeen Group
Performance of I t llig nt Contact enters Outpace “Al Others”
Source: Global Market Insights
Global UCaaS Revenue by Region
Source: MarketsandMarkets
10.00
5.00
0.00
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Enterprise
Education
Government
Healthcare
Others
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
2013 2014 2015 2016 2017 2018
Middle East
& Africa
Latin America
APAC
Europe
North America
Y-o-Y
$Billion
Year-over-year percent change
14%
12%
10%
8%
6%
4%
2%
0%
-2%
12.7%
5.6%
9.9%
4.0%
8.5%
3.2%
8.3%
7.9%
5.2
-1.8%
-1.0%
Annual
company
revenue
Customer
retention
Customer
lifetime value
Number of
quality SLAs
met
Improvement
in number of
customer
complaints
Impr
in ave
per c
c
Best-in-Class
All Others
backhaul
Source: Ericsson
North America UC Market by Delivery Method,
2013 - 2024 ($B)
Sour e: Grand View Rese r h
Europe UC Market Size, by Vertical 2012 - 2023 ($B)
Source: Global Market Insights
90% 100%
Solar electric generation
Compressed natural
gas (CNG) vehicles
Energy-efficent water
treatment technology
All-electric vehicles
Methanecapture (landfills, biosolids)
Solar hot water
Geothermal
Waste-to-energy conversion
Cogeneration
(combined heat & power)
Advanced biofuels
Smart grids/smart meters
25.00
20.00
15.0
10.00
5.00
0.00
2012 2013 2014 2015 2016 2017 2018 2019 2020
Hosted
On-premise
35.00
30.00
25.00
20.00
15.00
10.00
5.00
0.00
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Enterprise
Education
Government
Healthcare
Others
31%
23%
22%
21%
19%
16%
12%
11%
11%
11%
80
Channel
Vision
|
September - October, 2016