ComptelPLUS Fall15 Show Daily Day 1

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COMPTEL PLUS Fall 2015 Business Expo
Beka Publishing, COMPTELPlus | Monday, October 19, 2015 25
DAY 1
CDG Integrates with PenguinData for Intermountain Cable
Communications Data Group (CDG, Booth
400) has integrated its MBS consumer billing
system with the PenguinData Workflow
Management G3 Emperor Suite of Modules. The
effort was a project for one of the companies’ joint
operator clients, Intermountain Cable.
Intermountain Cable is a subsidiary of Gearheart
Communications, located in Harold, Ky. Because
it’s one of a family of interconnected companies
under the Gearheart umbrella, Intermountain Cable
needed an advanced workflow management solu-
tion that could help unify task management across
its different companies.
As part of that, it also needed to be able to
communicate with its CDG billing systems.
“Integration with third-party workflow and CRM
systems is crucial in today’s market,” noted Mike
Chalk, CDG’s vice president of product develop-
ment. “When we researched PenguinData’s solu-
tions and saw the benefits they would bring the
client, we knew working together to connect these
two systems would be valuable to all parties.”
The PenguinData platformoffersmobileworkforce
management software for field service, so one of those
benefits is holistic visibility across the back office.
“Having the ability to see all of their data in real-
time across the entire organization, and knowing
that data would also be integrated with their billing
system, was a primary driving force behind Inter-
mountain Cable becoming a PenguinData client,”
said Doug Simmons, PenguinData’s senior vice
president of sales. “PenguinData was able to bring
true automation to Intermountain Cable’s mobile
work orders and streamline its entire warehouse
process with full accountability, while providing for
single-entry and update capabilities with real-time
data synchronization across all modules.” o
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ANPI Expands Direct Connections in Rural America
ANPI, a COMPTEL member, has accelerated the
growth of its Voice Application Peering (VAP)
initiative. It is now adding direct connections
every other week, and plans to turn up an additional
20 to 25 endpoints by the end of the year.
The VAP initiative provides ILECs with the purest
direct interconnection to destinations within the
ANPI footprint and a network efficiency ratio above
98 percent. This effort to boost call quality and call
completion will have a particular impact on calls
to rural America, where the company has a 20-year
history of partnering with rural carriers.
“At ANPI, our business has always been about
partnering with carriers to create greater scale,”said
Randy Lemmo, ANPI’s executive vice president of stra-
tegic business.“The VAP initiative is no different. By
working together to formone large network, carriers
can connect to ANPI’s switching network and reach
60+ rural operating calling numbers (OCNs).”
Many of these direct trunks are already estab-
lished, and ANPI simply builds the two-way func-
tionality at no additional expense.
ANPI VAP is also providing improved access billing,
and ANPI said that VAPmembers have been reporting
fewer trouble tickets (thanks to fewer moving parts)
and a lack of headaches around revenue conciliation.
“The point of our VAP initiative is to simplify
everything for our partners,” said Lemmo. o