Comptel Plus (Spring 2015) - Day 2 Show Daily

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COMPTELPLUS | Tuesday, April 14, 2015 Beka Publishing, 18
DAY 2
Founded in 1999, Arena One provides fully
managed Hosted PBX services using voice-opti-
mized broadband and public Internet access.
Arena One’s CloudCall Hosted PBX encompasses
multiple features that trump traditional phone
systems. It is scalable, avoids the need to purchase
any equipment, is quick to install and provides most
businesses with savings between 25 percent to 50
percent of traditional phone costs.
The company also has a variety of voice-optimized
broadband products for companies that require guar-
anteed levels of performance without interruption.
With fraud increasing at a faster rate within the
telecom industry, it has become more important
than ever for service providers to take extra precau-
tions in protecting their customers. Arena One
began searching for a solution that would mitigate
the risk of a fraud attack, and it chose to deploy
next-generation fraud control software to safe-
guard its customers.
The choice was Averistar and TransNexus as the
best solution to prevent a fraud attack. The TransNexus
SDReporter software is a complete telecom fraud
detection and call detail record (CDR) reporting and
analysis product compatible with Arena One’s Broad-
Soft and Oracle Acme Packet network.
SDReporter’s compatibility with the BroadWorks
Open Client Interface-Provisioning (OCI-P) Applica-
tion Program enables the fraud detection software to
block calls automatically or change the calling plan for
any user, group or service provider configured in the
BroadWorks network.
“Averistar understands our network and our busi-
ness needs. Averistar’s rapid deployment of SDRe-
porter was the perfect solution for us. It is highly
effective and reasonably priced,” said Dennis Arena,
founder and CTO of Arena One.
TransNexus is a software development company
specializing in applications for managing VoIP
networks. Important carrier features offered by
TransNexus are fraud detection, dynamic least cost
and quality of service routing, number portability,
profitability analysis, quality of service controls, and
wholesale billing.
The TransNexus solution is interoperable with any
SIP-based VoIP system and maintains partnerships
with strategic vendors, such as Oracle Acme Packet,
BroadSoft and MetaSwitch.
AveriStar Consulting provides expertise to Broad-
Soft platform owners focusing on engineering,
training, and platform management. Its engineering
practice assists in feature deployment and trouble-
shooting, to include all elements of the VoIP network.
Averistar takes pride in its customized training
catalog to include training at their facility in Charlotte
or customer premises. Platform Management is Averi-
Star’s newest service used by customers who need a
helping hand with everyday maintenance and upkeep
of their VoIP Network. ❏
For more information, visit TransNexus in booth 521
or go to .
Arena One Deploys TransNexus SDReporter
Fraud Prevention Solution
In a move to bring expanded “telehealth” connec-
tivity to more rural healthcare providers across
the country, TeleQuality Communications Inc.
(TQCI) and its subsidiary, Rural Health Telecom,
have broadened their data center presence into
Austin, Texas, to support the company’s continued
growth, which now reaches into 28 states.
“The opening of our largest data center presence
in Austin marks a huge milestone for our rural health-
care customers and our company,” said Tim Koxlien,
CEO of TeleQuality Communications. “It has enabled
us to offer more network designs and centralized
firewalls to more customers in the rapidly increasing
rural telehealth market.”
TQCI chose to partner with ViaWest for a multi-
tude of reasons. In addition to being a multicarrier
with 27 working data centers across five regions
nationally, ViaWest’s Austin location is a 7,519-square
foot facility that offers 825 kVA system capacity
and 2N redundancy, high-level redundant physical
security and 288 tons of cooling capacity – all while
delivering top-tier customer assistance.
“We began our partnership with ViaWest back
in 2005 when we started offering our data center
services at their Salt Lake City location,” said Koxlien.
“At TeleQuality, we aim to deliver the highest quality
customer experience and love to partner with
vendors who share the same values as we do.”
With the choice of many data center vendors in
Austin, another reason TQCI chose to continue its
long-time partnership with ViaWest is because of its
expeditious problem resolution.
“A lot of our customers don’t have the capital to
spend on building their own data centers and hiring
qualified IT engineers to manage and support it,”
said Mace Molen, ViaWest’s client services manager.
“ViaWest gives those companies the opportunity
to still take advantage of data center services such
as managed databases, managed network security
and managed storage, without the added financial
strains associated with self-managed hosting.”
In assessing its data center location options,
TeleQuality recognized a major advantage of a data
center expansion in a city like Austin is its low inci-
dence of natural disasters and physical security.
“Many of our customers live in Tornado Alley or
earthquake and hurricane prone areas,” Koxlien said.
“Our new data center presence in Austin has enabled
us to conduct multicarrier circuit consolidation which
facilitates single invoicing for our customers along with
disaster recovery and redundancy capabilities.”
Another reason TQCI chose Austin is the city’s
reliable electricity. Texas is on its own independent
power grid, which is managed by the Electric Reli-
ability Council of Texas (ERCOT) and separate from
the Eastern and Western Interconnects. This means
one state’s power decisions will not affect Texas.
Furthermore, Austin Energy, the city’s munic-
ipally-owned energy company, is the first energy
provider in the nation to earn ISO-9001 (Interna-
tional Organization for Standardization) certification
for the construction, maintenance and operation of
its electric transmission and distribution system.
Whether you’re seeking to build a data center
of your own or if you only need a few rack spaces,
Austin has emerged as a major technology hub
and has numerous options for both large and
small organizations. ❏
TeleQuality Expands its Data
Center Presence into Austin
With fraud
increasing at a
faster rate within
the telecom
industry, it has
become more
important than ever
for service
providers to take
extra precautions.